725 lines
32 KiB
Vue
725 lines
32 KiB
Vue
<template>
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<div class="flex h-screen overflow-hidden bg-slate-100 text-slate-900 dark:bg-slate-950 dark:text-slate-100">
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<aside class="hidden w-72 shrink-0 border-r border-slate-200 bg-white/90 backdrop-blur dark:border-slate-800 dark:bg-slate-900/90 lg:flex lg:flex-col">
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<div class="border-b border-slate-200 p-5 dark:border-slate-800">
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<div class="flex items-center justify-between gap-3">
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<div>
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<p class="text-xs font-semibold uppercase tracking-[0.22em] text-slate-400">Shared inbox</p>
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<h1 class="mt-1 text-2xl font-semibold tracking-tight">Ticketing</h1>
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</div>
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<Link
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:href="route('ticketing.create')"
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class="inline-flex h-10 items-center justify-center rounded-xl bg-slate-900 px-4 text-sm font-medium text-white transition hover:bg-slate-700 dark:bg-indigo-500 dark:hover:bg-indigo-400"
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>
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New
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</Link>
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</div>
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</div>
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<div class="flex-1 space-y-6 overflow-y-auto p-5">
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<section class="space-y-2">
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<label class="text-xs font-semibold uppercase tracking-[0.18em] text-slate-400">Group switcher</label>
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<select
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v-model="activeGroupId"
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class="w-full rounded-2xl border border-slate-200 bg-slate-50 px-4 py-3 text-sm shadow-sm outline-none transition focus:border-indigo-400 focus:ring-2 focus:ring-indigo-100 dark:border-slate-700 dark:bg-slate-800 dark:focus:border-indigo-500 dark:focus:ring-indigo-500/20"
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@change="applyFilters({ group_id: normalizeNullable(activeGroupId) })"
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>
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<option :value="null">All groups</option>
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<option v-for="group in groups" :key="group.id" :value="group.id">{{ group.name }}</option>
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</select>
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</section>
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<section class="space-y-2">
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<div class="flex items-center justify-between">
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<h2 class="text-xs font-semibold uppercase tracking-[0.18em] text-slate-400">Views</h2>
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<span class="text-xs text-slate-400">{{ filteredTickets.length }}</span>
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</div>
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<button
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v-for="view in visibleViews"
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:key="view.key"
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type="button"
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class="flex w-full items-center justify-between rounded-2xl px-3 py-3 text-sm transition"
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:class="currentFilter === view.key
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? 'bg-slate-900 text-white shadow-sm dark:bg-indigo-500'
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: 'text-slate-600 hover:bg-slate-100 dark:text-slate-300 dark:hover:bg-slate-800'"
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@click="applyFilters({ filter: view.key === 'all' ? 'all' : view.key })"
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>
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<span>{{ view.label }}</span>
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<span
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class="rounded-full px-2 py-0.5 text-xs"
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:class="currentFilter === view.key ? 'bg-white/15 text-white' : 'bg-slate-200 text-slate-600 dark:bg-slate-800 dark:text-slate-300'"
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>
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{{ viewCount(view.key) }}
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</span>
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</button>
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</section>
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<section class="space-y-3">
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<div class="flex items-center justify-between">
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<h2 class="text-xs font-semibold uppercase tracking-[0.18em] text-slate-400">Priority</h2>
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<button
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v-if="filters.priority_id"
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type="button"
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class="text-xs text-slate-400 transition hover:text-slate-600 dark:hover:text-slate-200"
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@click="applyFilters({ priority_id: undefined })"
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>
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Clear
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</button>
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</div>
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<div class="flex flex-wrap gap-2">
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<button
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v-for="priority in priorities"
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:key="priority.id"
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type="button"
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class="inline-flex items-center gap-2 rounded-full border px-3 py-1.5 text-xs font-medium transition"
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:class="Number(filters.priority_id) === priority.id ? 'shadow-sm' : 'border-slate-200 text-slate-600 hover:bg-slate-100 dark:border-slate-700 dark:text-slate-300 dark:hover:bg-slate-800'"
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:style="priorityChipStyle(priority, Number(filters.priority_id) === priority.id)"
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@click="togglePriority(priority.id)"
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>
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<span class="h-2.5 w-2.5 rounded-full" :style="{ backgroundColor: priority.color || '#94a3b8' }"></span>
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{{ priority.name }}
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</button>
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</div>
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</section>
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<section class="space-y-3">
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<div class="flex items-center justify-between">
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<h2 class="text-xs font-semibold uppercase tracking-[0.18em] text-slate-400">Projects</h2>
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<button
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v-if="filters.project_id"
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type="button"
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class="text-xs text-slate-400 transition hover:text-slate-600 dark:hover:text-slate-200"
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@click="applyFilters({ project_id: undefined })"
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>
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Clear
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</button>
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</div>
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<div class="space-y-1">
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<button
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type="button"
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class="flex w-full items-center justify-between rounded-2xl px-3 py-2.5 text-sm transition"
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:class="!filters.project_id ? 'bg-slate-100 text-slate-900 dark:bg-slate-800 dark:text-slate-100' : 'text-slate-600 hover:bg-slate-100 dark:text-slate-300 dark:hover:bg-slate-800'"
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@click="applyFilters({ project_id: undefined })"
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>
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<span>All projects</span>
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<span class="text-xs text-slate-400">{{ totalProjectCount }}</span>
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</button>
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<button
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v-for="project in projects"
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:key="project.id"
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type="button"
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class="flex w-full items-center justify-between rounded-2xl px-3 py-2.5 text-sm transition"
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:class="Number(filters.project_id) === project.id ? 'bg-slate-100 text-slate-900 dark:bg-slate-800 dark:text-slate-100' : 'text-slate-600 hover:bg-slate-100 dark:text-slate-300 dark:hover:bg-slate-800'"
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@click="applyFilters({ project_id: Number(filters.project_id) === project.id ? undefined : project.id })"
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>
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<span class="truncate">{{ project.name }}</span>
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<span class="rounded-full bg-slate-200 px-2 py-0.5 text-xs text-slate-600 dark:bg-slate-700 dark:text-slate-300">{{ project.ticket_count ?? 0 }}</span>
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</button>
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</div>
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</section>
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</div>
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</aside>
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<main class="flex min-w-0 flex-1 border-r border-slate-200 bg-white dark:border-slate-800 dark:bg-slate-925 xl:max-w-[34rem]">
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<div class="flex min-w-0 flex-1 flex-col">
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<div class="border-b border-slate-200 p-5 dark:border-slate-800">
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<div class="flex items-center justify-between gap-3">
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<div>
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<p class="text-xs font-semibold uppercase tracking-[0.18em] text-slate-400">Queue</p>
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<h2 class="mt-1 text-xl font-semibold tracking-tight">{{ currentViewTitle }}</h2>
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</div>
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<div class="rounded-full border border-slate-200 px-3 py-1 text-xs text-slate-500 dark:border-slate-700 dark:text-slate-300">
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{{ tickets.total }} total
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</div>
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</div>
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<div class="mt-4 flex flex-col gap-3 sm:flex-row">
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<div class="relative flex-1">
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<input
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v-model="search"
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type="text"
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placeholder="Search tickets, people, or numbers"
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class="w-full rounded-2xl border border-slate-200 bg-slate-50 px-4 py-3 text-sm outline-none transition focus:border-indigo-400 focus:ring-2 focus:ring-indigo-100 dark:border-slate-700 dark:bg-slate-800 dark:focus:border-indigo-500 dark:focus:ring-indigo-500/20"
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/>
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</div>
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<select
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v-model="sortBy"
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class="rounded-2xl border border-slate-200 bg-slate-50 px-4 py-3 text-sm outline-none transition focus:border-indigo-400 focus:ring-2 focus:ring-indigo-100 dark:border-slate-700 dark:bg-slate-800 dark:focus:border-indigo-500 dark:focus:ring-indigo-500/20"
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>
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<option value="newest">Newest first</option>
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<option value="oldest">Oldest first</option>
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<option value="priority">Priority</option>
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<option value="status">Status</option>
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</select>
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</div>
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</div>
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<div class="min-h-0 flex-1 overflow-y-auto">
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<div v-if="filteredTickets.length === 0" class="flex h-full flex-col items-center justify-center px-6 text-center">
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<div class="rounded-3xl border border-dashed border-slate-300 px-8 py-10 dark:border-slate-700">
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<p class="text-sm font-medium text-slate-500 dark:text-slate-300">Nothing matches the current filters.</p>
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<p class="mt-2 text-sm text-slate-400">Try a different view, search, or priority chip.</p>
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</div>
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</div>
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<button
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v-for="ticket in filteredTickets"
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:key="ticket.id"
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type="button"
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class="flex w-full gap-4 border-b border-slate-100 px-5 py-4 text-left transition hover:bg-slate-50 dark:border-slate-800 dark:hover:bg-slate-900/60"
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:class="selectedTicketId === ticket.id ? 'bg-indigo-50/80 dark:bg-indigo-500/10' : ''"
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@click="selectTicket(ticket.id)"
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>
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<div class="w-1 self-stretch rounded-full" :style="{ backgroundColor: ticket.priority?.color || ticket.group?.color || '#cbd5e1' }"></div>
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<div class="min-w-0 flex-1">
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<div class="flex items-center gap-2">
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<span class="text-xs font-semibold uppercase tracking-[0.12em] text-slate-400">{{ ticket.number }}</span>
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<span :class="badgeClass(ticket.status)" class="inline-flex rounded-full px-2 py-0.5 text-[11px] font-semibold">{{ statusLabel(ticket.status) }}</span>
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<span v-if="hasUnread(ticket)" class="h-2.5 w-2.5 rounded-full bg-sky-500"></span>
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</div>
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<p class="mt-2 truncate text-sm font-semibold text-slate-900 dark:text-slate-100">{{ ticket.title }}</p>
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<div class="mt-3 flex items-center gap-3 text-xs text-slate-500 dark:text-slate-400">
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<div class="flex items-center gap-2">
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<span class="avatar-ring bg-slate-200 text-slate-700 dark:bg-slate-700 dark:text-slate-100">{{ initials(ticket.submitter?.name || ticket.submitter?.email || '?') }}</span>
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<span class="truncate">{{ ticket.submitter?.name || ticket.submitter?.email || 'Unknown' }}</span>
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</div>
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<span>•</span>
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<span>{{ ageLabel(ticket.created_at) }}</span>
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</div>
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</div>
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<div class="flex shrink-0 flex-col items-end justify-between gap-3">
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<div class="text-xs font-medium text-slate-500 dark:text-slate-400">{{ ticket.priority?.name || 'No priority' }}</div>
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<div class="flex items-center gap-2">
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<span class="text-[11px] uppercase tracking-[0.16em] text-slate-400">Assignee</span>
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<span
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class="avatar-ring"
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:class="ticket.assignee ? 'bg-indigo-100 text-indigo-700 dark:bg-indigo-500/20 dark:text-indigo-200' : 'bg-slate-200 text-slate-500 dark:bg-slate-700 dark:text-slate-300'"
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>
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{{ ticket.assignee ? initials(ticket.assignee.name || ticket.assignee.email) : '—' }}
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</span>
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</div>
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</div>
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</button>
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</div>
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<div v-if="tickets.last_page > 1" class="flex items-center justify-between border-t border-slate-200 px-5 py-3 text-sm dark:border-slate-800">
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<span class="text-slate-500 dark:text-slate-400">Page {{ tickets.current_page }} of {{ tickets.last_page }}</span>
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<div class="flex items-center gap-2">
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<Link
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v-if="tickets.prev_page_url"
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:href="tickets.prev_page_url"
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class="rounded-xl border border-slate-200 px-3 py-1.5 text-slate-600 transition hover:bg-slate-100 dark:border-slate-700 dark:text-slate-300 dark:hover:bg-slate-800"
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>Prev</Link>
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<Link
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v-if="tickets.next_page_url"
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:href="tickets.next_page_url"
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class="rounded-xl border border-slate-200 px-3 py-1.5 text-slate-600 transition hover:bg-slate-100 dark:border-slate-700 dark:text-slate-300 dark:hover:bg-slate-800"
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>Next</Link>
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</div>
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</div>
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</div>
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</main>
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<section class="flex min-w-0 flex-1 flex-col bg-slate-50 dark:bg-slate-950/80">
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<div v-if="!ticketDetail" class="flex h-full items-center justify-center p-8">
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<div class="max-w-md rounded-3xl border border-dashed border-slate-300 bg-white p-10 text-center shadow-sm dark:border-slate-700 dark:bg-slate-900">
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<p class="text-xs font-semibold uppercase tracking-[0.2em] text-slate-400">Conversation</p>
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<h3 class="mt-3 text-2xl font-semibold tracking-tight">Pick a ticket</h3>
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<p class="mt-3 text-sm leading-6 text-slate-500 dark:text-slate-400">
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The right panel becomes the full thread view: metadata, internal notes, and reply composer included. Miracles do happen.
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</p>
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</div>
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</div>
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<template v-else>
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<div class="border-b border-slate-200 bg-white px-6 py-5 dark:border-slate-800 dark:bg-slate-900">
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<div class="flex flex-wrap items-start justify-between gap-4">
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<div class="min-w-0 flex-1">
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<div class="flex flex-wrap items-center gap-2">
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<span class="inline-flex rounded-full px-2.5 py-1 text-xs font-semibold text-white" :style="{ backgroundColor: ticketDetail.group?.color || '#6366f1' }">{{ ticketDetail.number }}</span>
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<span :class="badgeClass(ticketDetail.status)" class="inline-flex rounded-full px-2.5 py-1 text-xs font-semibold">{{ statusLabel(ticketDetail.status) }}</span>
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<span v-if="ticketDetail.priority" class="inline-flex items-center gap-2 rounded-full border border-slate-200 px-2.5 py-1 text-xs font-medium text-slate-600 dark:border-slate-700 dark:text-slate-300">
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<span class="h-2.5 w-2.5 rounded-full" :style="{ backgroundColor: ticketDetail.priority.color || '#94a3b8' }"></span>
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{{ ticketDetail.priority.name }}
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</span>
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</div>
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<div class="mt-3 flex items-start gap-3">
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<h3 class="min-w-0 flex-1 text-2xl font-semibold tracking-tight text-slate-900 dark:text-slate-100">{{ ticketDetail.title }}</h3>
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<Link :href="route('ticketing.show', { ticket: ticketDetail.id })" class="text-sm font-medium text-indigo-600 transition hover:text-indigo-500 dark:text-indigo-300">Open full page</Link>
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</div>
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</div>
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</div>
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<div class="mt-5 grid gap-3 md:grid-cols-5">
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<div class="rounded-2xl border border-slate-200 bg-slate-50 px-4 py-3 dark:border-slate-800 dark:bg-slate-950/60">
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<div class="text-[11px] font-semibold uppercase tracking-[0.16em] text-slate-400">Assignee</div>
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<div class="mt-2 flex items-center gap-2 text-sm font-medium">
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<span class="avatar-ring bg-indigo-100 text-indigo-700 dark:bg-indigo-500/20 dark:text-indigo-200">{{ ticketDetail.assignee ? initials(ticketDetail.assignee.name || ticketDetail.assignee.email) : '—' }}</span>
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<span class="truncate">{{ ticketDetail.assignee?.name || ticketDetail.assignee?.email || 'Unassigned' }}</span>
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</div>
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</div>
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<div class="rounded-2xl border border-slate-200 bg-slate-50 px-4 py-3 dark:border-slate-800 dark:bg-slate-950/60">
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<div class="text-[11px] font-semibold uppercase tracking-[0.16em] text-slate-400">Due date</div>
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<div class="mt-2 text-sm font-medium">{{ formatDate(ticketDetail.due_date, 'No due date') }}</div>
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</div>
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<div class="rounded-2xl border border-slate-200 bg-slate-50 px-4 py-3 dark:border-slate-800 dark:bg-slate-950/60">
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<div class="text-[11px] font-semibold uppercase tracking-[0.16em] text-slate-400">Project</div>
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<div class="mt-2 truncate text-sm font-medium">{{ ticketDetail.project?.name || 'No project' }}</div>
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</div>
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<div class="rounded-2xl border border-slate-200 bg-slate-50 px-4 py-3 dark:border-slate-800 dark:bg-slate-950/60">
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<div class="text-[11px] font-semibold uppercase tracking-[0.16em] text-slate-400">Submitter</div>
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<div class="mt-2 truncate text-sm font-medium">{{ ticketDetail.submitter?.name || ticketDetail.submitter?.email || 'Unknown' }}</div>
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</div>
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<div class="rounded-2xl border border-slate-200 bg-slate-50 px-4 py-3 dark:border-slate-800 dark:bg-slate-950/60">
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<div class="text-[11px] font-semibold uppercase tracking-[0.16em] text-slate-400">Opened</div>
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<div class="mt-2 text-sm font-medium">{{ ageLabel(ticketDetail.created_at) }}</div>
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</div>
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</div>
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<div class="mt-4 flex flex-wrap items-center gap-3 text-sm text-slate-500 dark:text-slate-400">
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<span>Group: <strong class="text-slate-700 dark:text-slate-200">{{ ticketDetail.group?.name || 'Unknown' }}</strong></span>
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<span>•</span>
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<span>{{ ticketDetail.messages?.length || 0 }} messages</span>
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<span>•</span>
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<span>{{ ticketDetail.attachments?.length || 0 }} attachments</span>
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</div>
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<div v-if="isAgent" class="mt-5 grid gap-3 lg:grid-cols-4">
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<select v-model="metaForm.status" class="meta-select" @change="saveMeta">
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<option v-for="status in statuses" :key="status.value" :value="status.value">{{ status.label }}</option>
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</select>
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<select v-model="metaForm.priority_id" class="meta-select" @change="saveMeta">
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<option :value="null">No priority</option>
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<option v-for="priority in priorities" :key="priority.id" :value="priority.id">{{ priority.name }}</option>
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</select>
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<select v-model="metaForm.assigned_to" class="meta-select" @change="saveMeta">
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<option :value="null">Unassigned</option>
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<option v-for="agent in detailAgents" :key="agent.id" :value="agent.id">{{ agent.name || agent.email }}</option>
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</select>
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<input v-model="metaForm.due_date" type="date" class="meta-select" @change="saveMeta" />
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</div>
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</div>
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<div class="min-h-0 flex-1 overflow-y-auto px-6 py-6">
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<div v-if="ticketDetail.description" class="mb-6 rounded-3xl border border-slate-200 bg-white p-5 shadow-sm dark:border-slate-800 dark:bg-slate-900">
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<div class="mb-2 text-[11px] font-semibold uppercase tracking-[0.16em] text-slate-400">Description</div>
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<p class="whitespace-pre-wrap text-sm leading-6 text-slate-700 dark:text-slate-300">{{ ticketDetail.description }}</p>
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</div>
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<div v-if="!ticketDetail.messages?.length" class="rounded-3xl border border-dashed border-slate-300 bg-white p-8 text-center text-sm text-slate-500 dark:border-slate-700 dark:bg-slate-900 dark:text-slate-400">
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No messages yet.
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</div>
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<div v-else class="space-y-4">
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<div
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v-for="message in ticketDetail.messages"
|
|
:key="message.id"
|
|
class="flex"
|
|
:class="messageAlignment(message)"
|
|
>
|
|
<div class="max-w-3xl rounded-3xl px-5 py-4 shadow-sm" :class="messageCardClass(message)">
|
|
<div class="flex flex-wrap items-center gap-2 text-xs font-medium opacity-80">
|
|
<span class="inline-flex items-center gap-2">
|
|
<span class="avatar-ring bg-white/70 text-slate-700 dark:bg-slate-900/60 dark:text-slate-100">{{ initials(messageAuthor(message)) }}</span>
|
|
{{ messageRoleLabel(message) }}
|
|
</span>
|
|
<span>•</span>
|
|
<span>{{ message.author?.name || message.author_email || 'Unknown' }}</span>
|
|
<span>•</span>
|
|
<span>{{ preciseDate(message.created_at) }}</span>
|
|
</div>
|
|
|
|
<p class="mt-3 whitespace-pre-wrap text-sm leading-6">{{ message.body }}</p>
|
|
|
|
<div v-if="message.attachments?.length" class="mt-4 flex flex-wrap gap-2">
|
|
<a
|
|
v-for="attachment in message.attachments"
|
|
:key="attachment.id"
|
|
:href="route('ticketing.attachments.show', { attachment: attachment.id })"
|
|
class="inline-flex items-center gap-2 rounded-full border border-current/20 px-3 py-1.5 text-xs font-medium transition hover:bg-white/30 dark:hover:bg-slate-900/30"
|
|
target="_blank"
|
|
>
|
|
📎 {{ attachment.filename }}
|
|
</a>
|
|
</div>
|
|
</div>
|
|
</div>
|
|
</div>
|
|
</div>
|
|
|
|
<div class="border-t border-slate-200 bg-white px-6 py-5 dark:border-slate-800 dark:bg-slate-900">
|
|
<div v-if="isAgent" class="mb-4 inline-flex rounded-2xl bg-slate-100 p-1 dark:bg-slate-800">
|
|
<button
|
|
type="button"
|
|
class="rounded-2xl px-4 py-2 text-sm font-medium transition"
|
|
:class="replyMode === 'reply' ? 'bg-white text-slate-900 shadow-sm dark:bg-slate-700 dark:text-white' : 'text-slate-500 dark:text-slate-300'"
|
|
@click="replyMode = 'reply'"
|
|
>Reply</button>
|
|
<button
|
|
type="button"
|
|
class="rounded-2xl px-4 py-2 text-sm font-medium transition"
|
|
:class="replyMode === 'internal' ? 'bg-amber-500 text-white shadow-sm' : 'text-slate-500 dark:text-slate-300'"
|
|
@click="replyMode = 'internal'"
|
|
>Internal note</button>
|
|
</div>
|
|
|
|
<form @submit.prevent="sendMessage" class="space-y-3">
|
|
<textarea
|
|
v-model="messageForm.body"
|
|
rows="4"
|
|
required
|
|
class="w-full rounded-3xl border px-4 py-3 text-sm outline-none transition focus:ring-2"
|
|
:class="replyMode === 'internal'
|
|
? 'border-amber-300 bg-amber-50 text-amber-950 focus:border-amber-400 focus:ring-amber-100 dark:border-amber-700 dark:bg-amber-950/30 dark:text-amber-100 dark:focus:ring-amber-500/20'
|
|
: 'border-slate-200 bg-slate-50 text-slate-900 focus:border-indigo-400 focus:ring-indigo-100 dark:border-slate-700 dark:bg-slate-800 dark:text-slate-100 dark:focus:border-indigo-500 dark:focus:ring-indigo-500/20'"
|
|
:placeholder="replyMode === 'internal' ? 'Internal note for agents only…' : 'Reply to the thread…'"
|
|
></textarea>
|
|
|
|
<div class="flex items-center justify-between gap-3">
|
|
<div class="text-xs text-slate-400">
|
|
{{ replyMode === 'internal' ? 'Only agents can see internal notes.' : 'Replies are visible in the ticket thread.' }}
|
|
</div>
|
|
<button
|
|
type="submit"
|
|
:disabled="messageForm.processing"
|
|
class="inline-flex items-center rounded-2xl px-4 py-2 text-sm font-medium text-white transition disabled:cursor-not-allowed disabled:opacity-60"
|
|
:class="replyMode === 'internal' ? 'bg-amber-500 hover:bg-amber-600' : 'bg-slate-900 hover:bg-slate-700 dark:bg-indigo-500 dark:hover:bg-indigo-400'"
|
|
>
|
|
{{ messageForm.processing ? 'Sending…' : replyMode === 'internal' ? 'Save note' : 'Send reply' }}
|
|
</button>
|
|
</div>
|
|
</form>
|
|
</div>
|
|
</template>
|
|
</section>
|
|
</div>
|
|
</template>
|
|
|
|
<script setup>
|
|
import { computed, ref, watch } from 'vue'
|
|
import { Link, router, useForm } from '@inertiajs/vue3'
|
|
|
|
const props = defineProps({
|
|
tickets: Object,
|
|
groups: Array,
|
|
priorities: Array,
|
|
projects: Array,
|
|
isAgent: Boolean,
|
|
filters: Object,
|
|
ticketDetail: Object,
|
|
detailAgents: Array,
|
|
viewCounts: Object,
|
|
})
|
|
|
|
const search = ref('')
|
|
const sortBy = ref('newest')
|
|
const activeGroupId = ref(props.filters?.group_id ? Number(props.filters.group_id) : null)
|
|
const replyMode = ref('reply')
|
|
|
|
const visibleViews = computed(() => {
|
|
const base = [
|
|
{ key: 'all', label: 'All Open' },
|
|
{ key: 'mine', label: 'Mine' },
|
|
{ key: 'unassigned', label: 'Unassigned' },
|
|
{ key: 'pending', label: 'Pending' },
|
|
{ key: 'resolved', label: 'Resolved' },
|
|
]
|
|
|
|
return props.isAgent ? base : base.filter((view) => ['all', 'pending', 'resolved'].includes(view.key))
|
|
})
|
|
|
|
const currentFilter = computed(() => props.filters?.filter || 'all')
|
|
const selectedTicketId = computed(() => props.ticketDetail?.id ?? (props.filters?.detail ? Number(props.filters.detail) : null))
|
|
const currentViewTitle = computed(() => visibleViews.value.find((view) => view.key === currentFilter.value)?.label || 'Tickets')
|
|
const totalProjectCount = computed(() => props.projects.reduce((sum, project) => sum + Number(project.ticket_count || 0), 0))
|
|
|
|
const filteredTickets = computed(() => {
|
|
const term = search.value.trim().toLowerCase()
|
|
const priorityWeight = Object.fromEntries(
|
|
[...props.priorities].sort((a, b) => (a.sort_order ?? 0) - (b.sort_order ?? 0)).map((priority, index, arr) => [priority.id, arr.length - index])
|
|
)
|
|
|
|
let items = [...(props.tickets?.data || [])]
|
|
|
|
if (term) {
|
|
items = items.filter((ticket) => {
|
|
const haystack = [
|
|
ticket.number,
|
|
ticket.title,
|
|
ticket.status,
|
|
ticket.submitter?.name,
|
|
ticket.submitter?.email,
|
|
ticket.assignee?.name,
|
|
ticket.assignee?.email,
|
|
ticket.priority?.name,
|
|
].filter(Boolean).join(' ').toLowerCase()
|
|
|
|
return haystack.includes(term)
|
|
})
|
|
}
|
|
|
|
items.sort((a, b) => {
|
|
if (sortBy.value === 'oldest') {
|
|
return new Date(a.created_at) - new Date(b.created_at)
|
|
}
|
|
|
|
if (sortBy.value === 'priority') {
|
|
return (priorityWeight[b.priority_id] || 0) - (priorityWeight[a.priority_id] || 0) || new Date(b.created_at) - new Date(a.created_at)
|
|
}
|
|
|
|
if (sortBy.value === 'status') {
|
|
return statusSortValue(a.status) - statusSortValue(b.status) || new Date(b.created_at) - new Date(a.created_at)
|
|
}
|
|
|
|
return new Date(b.created_at) - new Date(a.created_at)
|
|
})
|
|
|
|
return items
|
|
})
|
|
|
|
const metaForm = useForm({
|
|
status: props.ticketDetail?.status ?? 'open',
|
|
priority_id: props.ticketDetail?.priority_id ?? null,
|
|
assigned_to: props.ticketDetail?.assigned_to ?? null,
|
|
due_date: props.ticketDetail?.due_date ?? null,
|
|
})
|
|
|
|
const messageForm = useForm({
|
|
body: '',
|
|
is_internal: false,
|
|
})
|
|
|
|
watch(
|
|
() => props.ticketDetail,
|
|
(detail) => {
|
|
replyMode.value = 'reply'
|
|
metaForm.defaults({
|
|
status: detail?.status ?? 'open',
|
|
priority_id: detail?.priority_id ?? null,
|
|
assigned_to: detail?.assigned_to ?? null,
|
|
due_date: detail?.due_date ?? null,
|
|
})
|
|
metaForm.reset()
|
|
},
|
|
{ immediate: true }
|
|
)
|
|
|
|
const statuses = [
|
|
{ value: 'open', label: 'Open' },
|
|
{ value: 'in_progress', label: 'In Progress' },
|
|
{ value: 'pending', label: 'Pending' },
|
|
{ value: 'resolved', label: 'Resolved' },
|
|
{ value: 'closed', label: 'Closed' },
|
|
]
|
|
|
|
function normalizeNullable(value) {
|
|
return value === '' || value === null || value === undefined ? undefined : Number(value)
|
|
}
|
|
|
|
function buildParams(overrides = {}) {
|
|
const params = {
|
|
...props.filters,
|
|
...overrides,
|
|
}
|
|
|
|
Object.keys(params).forEach((key) => {
|
|
if (params[key] === undefined || params[key] === null || params[key] === '') {
|
|
delete params[key]
|
|
}
|
|
})
|
|
|
|
return params
|
|
}
|
|
|
|
function applyFilters(overrides = {}) {
|
|
const params = buildParams({ ...overrides, detail: overrides.detail === undefined ? props.filters?.detail : overrides.detail })
|
|
|
|
router.get(route('ticketing.index'), params, {
|
|
preserveState: true,
|
|
preserveScroll: true,
|
|
replace: true,
|
|
})
|
|
}
|
|
|
|
function togglePriority(priorityId) {
|
|
applyFilters({ priority_id: Number(props.filters.priority_id) === priorityId ? undefined : priorityId })
|
|
}
|
|
|
|
function selectTicket(ticketId) {
|
|
router.get(route('ticketing.index'), buildParams({ detail: ticketId }), {
|
|
preserveState: true,
|
|
preserveScroll: true,
|
|
replace: true,
|
|
only: ['ticketDetail', 'detailAgents', 'filters'],
|
|
})
|
|
}
|
|
|
|
function saveMeta() {
|
|
if (!props.ticketDetail) return
|
|
|
|
metaForm.transform((data) => ({
|
|
...data,
|
|
priority_id: normalizeNullable(data.priority_id),
|
|
assigned_to: normalizeNullable(data.assigned_to),
|
|
due_date: data.due_date || null,
|
|
})).put(route('ticketing.update', { ticket: props.ticketDetail.id }), {
|
|
preserveScroll: true,
|
|
onSuccess: () => {
|
|
router.reload({ only: ['tickets', 'ticketDetail', 'detailAgents'] })
|
|
},
|
|
})
|
|
}
|
|
|
|
function sendMessage() {
|
|
if (!props.ticketDetail) return
|
|
|
|
messageForm.transform((data) => ({
|
|
...data,
|
|
is_internal: props.isAgent && replyMode.value === 'internal',
|
|
})).post(route('ticketing.messages.store', { ticket: props.ticketDetail.id }), {
|
|
preserveScroll: true,
|
|
onSuccess: () => {
|
|
messageForm.reset()
|
|
router.reload({ only: ['tickets', 'ticketDetail', 'detailAgents'] })
|
|
},
|
|
})
|
|
}
|
|
|
|
function viewCount(key) {
|
|
return props.viewCounts?.[key] ?? 0
|
|
}
|
|
|
|
function initials(value) {
|
|
return String(value || '?')
|
|
.split(/\s+/)
|
|
.filter(Boolean)
|
|
.slice(0, 2)
|
|
.map((part) => part[0])
|
|
.join('')
|
|
.toUpperCase()
|
|
}
|
|
|
|
function badgeClass(status) {
|
|
return {
|
|
open: 'bg-sky-100 text-sky-700 dark:bg-sky-500/20 dark:text-sky-200',
|
|
in_progress: 'bg-violet-100 text-violet-700 dark:bg-violet-500/20 dark:text-violet-200',
|
|
pending: 'bg-amber-100 text-amber-700 dark:bg-amber-500/20 dark:text-amber-200',
|
|
resolved: 'bg-emerald-100 text-emerald-700 dark:bg-emerald-500/20 dark:text-emerald-200',
|
|
closed: 'bg-slate-200 text-slate-700 dark:bg-slate-700 dark:text-slate-200',
|
|
}[status] || 'bg-slate-200 text-slate-700 dark:bg-slate-700 dark:text-slate-200'
|
|
}
|
|
|
|
function priorityChipStyle(priority, active) {
|
|
const color = priority.color || '#94a3b8'
|
|
return active
|
|
? { borderColor: color, backgroundColor: `${color}18`, color }
|
|
: {}
|
|
}
|
|
|
|
function statusLabel(status) {
|
|
return {
|
|
open: 'Open',
|
|
in_progress: 'In Progress',
|
|
pending: 'Pending',
|
|
resolved: 'Resolved',
|
|
closed: 'Closed',
|
|
}[status] || status
|
|
}
|
|
|
|
function statusSortValue(status) {
|
|
return {
|
|
open: 1,
|
|
in_progress: 2,
|
|
pending: 3,
|
|
resolved: 4,
|
|
closed: 5,
|
|
}[status] || 99
|
|
}
|
|
|
|
function ageLabel(value) {
|
|
return relativeTime(value)
|
|
}
|
|
|
|
function preciseDate(value) {
|
|
if (!value) return 'Unknown time'
|
|
return new Date(value).toLocaleString()
|
|
}
|
|
|
|
function formatDate(value, fallback = '—') {
|
|
if (!value) return fallback
|
|
return new Date(value).toLocaleDateString(undefined, { year: 'numeric', month: 'short', day: 'numeric' })
|
|
}
|
|
|
|
function relativeTime(value) {
|
|
if (!value) return '—'
|
|
const date = new Date(value)
|
|
const diff = Math.max(1, Math.floor((Date.now() - date.getTime()) / 1000))
|
|
if (diff < 60) return `${diff}s ago`
|
|
if (diff < 3600) return `${Math.floor(diff / 60)}m ago`
|
|
if (diff < 86400) return `${Math.floor(diff / 3600)}h ago`
|
|
if (diff < 604800) return `${Math.floor(diff / 86400)}d ago`
|
|
return `${Math.floor(diff / 604800)}w ago`
|
|
}
|
|
|
|
function hasUnread(ticket) {
|
|
if (!ticket || !props.ticketDetail) return false
|
|
return ticket.id !== props.ticketDetail.id && ['open', 'pending'].includes(ticket.status)
|
|
}
|
|
|
|
function messageAlignment(message) {
|
|
if (message.is_internal) return 'justify-center'
|
|
return isSubmitterMessage(message) ? 'justify-start' : 'justify-end'
|
|
}
|
|
|
|
function messageCardClass(message) {
|
|
if (message.is_internal) {
|
|
return 'border border-amber-200 bg-amber-50 text-amber-950 dark:border-amber-800 dark:bg-amber-950/40 dark:text-amber-100'
|
|
}
|
|
|
|
if (isSubmitterMessage(message)) {
|
|
return 'border border-slate-200 bg-white text-slate-800 dark:border-slate-700 dark:bg-slate-900 dark:text-slate-100'
|
|
}
|
|
|
|
return 'bg-slate-900 text-white dark:bg-indigo-500'
|
|
}
|
|
|
|
function isSubmitterMessage(message) {
|
|
return Number(message.user_id) === Number(props.ticketDetail?.submitter_id)
|
|
}
|
|
|
|
function messageRoleLabel(message) {
|
|
if (message.is_internal) return 'Internal note'
|
|
return isSubmitterMessage(message) ? 'Submitter' : 'Agent reply'
|
|
}
|
|
|
|
function messageAuthor(message) {
|
|
return message.author?.name || message.author?.email || message.author_email || 'Unknown'
|
|
}
|
|
</script>
|
|
|
|
<style scoped>
|
|
.avatar-ring {
|
|
@apply inline-flex h-8 w-8 items-center justify-center rounded-full text-[11px] font-semibold;
|
|
}
|
|
|
|
.meta-select {
|
|
@apply w-full rounded-2xl border border-slate-200 bg-slate-50 px-4 py-3 text-sm outline-none transition focus:border-indigo-400 focus:ring-2 focus:ring-indigo-100 dark:border-slate-700 dark:bg-slate-800 dark:text-slate-100 dark:focus:border-indigo-500 dark:focus:ring-indigo-500/20;
|
|
}
|
|
</style>
|