317 lines
12 KiB
Vue
317 lines
12 KiB
Vue
<template>
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<div class="max-w-4xl mx-auto py-8 px-4">
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<!-- Header -->
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<div class="mb-6">
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<Link :href="route('ticketing.index')" class="text-sm text-indigo-600 hover:underline">← Back to tickets</Link>
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</div>
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<div class="bg-white dark:bg-gray-800 rounded-xl shadow-sm border border-gray-200 dark:border-gray-700">
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<!-- Ticket Header -->
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<div class="p-5 border-b border-gray-200 dark:border-gray-700">
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<div class="flex items-start gap-3 flex-wrap">
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<span
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class="inline-block text-xs font-mono font-semibold px-2 py-1 rounded text-white flex-shrink-0"
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:style="{ backgroundColor: ticket.group?.color || '#6366f1' }"
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>
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{{ ticket.number }}
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</span>
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<!-- Title (editable inline for agents) -->
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<div class="flex-1 min-w-0">
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<div v-if="editingTitle && isAgent" class="flex items-center gap-2">
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<input
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v-model="titleEdit"
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class="flex-1 text-xl font-semibold border-b-2 border-indigo-400 bg-transparent dark:text-white focus:outline-none"
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@keyup.enter="saveTitle"
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@keyup.esc="editingTitle = false"
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/>
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<button @click="saveTitle" class="text-xs text-green-600 hover:underline">Save</button>
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<button @click="editingTitle = false" class="text-xs text-gray-400 hover:underline">Cancel</button>
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</div>
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<h1
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v-else
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class="text-xl font-semibold text-gray-900 dark:text-white"
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:class="{ 'cursor-pointer hover:text-indigo-600': isAgent }"
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@click="isAgent && startEditTitle()"
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>
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{{ ticket.title }}
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<span v-if="isAgent" class="ml-1 text-xs text-gray-400">✏️</span>
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</h1>
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</div>
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</div>
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<!-- Meta row -->
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<div class="flex flex-wrap items-center gap-3 mt-3">
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<!-- Status -->
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<div>
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<select
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v-if="isAgent"
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v-model="metaForm.status"
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@change="saveMeta"
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class="text-xs border-0 rounded-full px-3 py-1 font-medium cursor-pointer"
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:class="statusClass(metaForm.status)"
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>
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<option v-for="s in statuses" :key="s.value" :value="s.value">{{ s.label }}</option>
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</select>
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<span v-else :class="statusClass(ticket.status)" class="inline-block text-xs px-2 py-1 rounded-full font-medium">
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{{ statusLabel(ticket.status) }}
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</span>
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</div>
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<!-- Priority -->
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<div>
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<select
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v-if="isAgent"
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v-model="metaForm.priority_id"
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@change="saveMeta"
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class="text-xs border border-gray-200 dark:border-gray-600 rounded-full px-3 py-1 dark:bg-gray-700 dark:text-white"
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>
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<option :value="null">No priority</option>
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<option v-for="p in priorities" :key="p.id" :value="p.id">
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{{ p.name }}
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</option>
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</select>
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<span v-else-if="ticket.priority" class="inline-flex items-center gap-1 text-xs text-gray-600 dark:text-gray-300">
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<span class="w-2 h-2 rounded-full" :style="{ backgroundColor: ticket.priority.color }"></span>
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{{ ticket.priority.name }}
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</span>
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</div>
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<!-- Assignee -->
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<div v-if="isAgent">
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<select
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v-model="metaForm.assigned_to"
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@change="saveMeta"
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class="text-xs border border-gray-200 dark:border-gray-600 rounded-full px-3 py-1 dark:bg-gray-700 dark:text-white"
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>
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<option :value="null">Unassigned</option>
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<option v-for="a in agents" :key="a.id" :value="a.id">{{ a.name }}</option>
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</select>
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</div>
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<!-- Due date -->
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<div class="flex items-center gap-1 text-xs text-gray-500 dark:text-gray-400">
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<span>📅</span>
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<input
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v-if="isAgent"
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v-model="metaForm.due_date"
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type="date"
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@change="saveMeta"
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class="text-xs border-0 bg-transparent dark:text-gray-400 cursor-pointer p-0"
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/>
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<span v-else>{{ ticket.due_date || 'No due date' }}</span>
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</div>
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<!-- Edit / Delete actions -->
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<div class="ml-auto flex gap-2">
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<Link
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v-if="isAgent"
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:href="route('ticketing.edit', { ticket: ticket.id })"
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class="text-xs text-indigo-600 hover:underline"
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>Edit</Link>
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<button
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v-if="isManager"
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@click="confirmDelete"
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class="text-xs text-red-500 hover:underline"
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>Delete</button>
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</div>
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</div>
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</div>
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<!-- Message Thread -->
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<div class="p-5 space-y-4 max-h-[60vh] overflow-y-auto">
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<div v-if="ticket.messages.length === 0" class="text-sm text-gray-400 text-center py-8">
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No messages yet.
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</div>
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<div
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v-for="msg in ticket.messages"
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:key="msg.id"
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:class="[
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'flex',
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isOwnMessage(msg) ? 'justify-end' : 'justify-start'
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]"
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>
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<div
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:class="[
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'max-w-[75%] rounded-xl px-4 py-2.5 text-sm',
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msg.is_internal
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? 'bg-amber-50 dark:bg-amber-900/30 border border-amber-200 dark:border-amber-700 text-amber-900 dark:text-amber-100'
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: isOwnMessage(msg)
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? 'bg-indigo-600 text-white'
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: 'bg-gray-100 dark:bg-gray-700 text-gray-800 dark:text-gray-100'
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]"
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>
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<div class="flex items-center gap-2 mb-1 text-xs opacity-70">
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<span v-if="msg.is_internal">🔒 Internal Note · </span>
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<span>{{ msg.author?.name || msg.author_email || 'Unknown' }}</span>
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<span>· {{ timeAgo(msg.created_at) }}</span>
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</div>
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<p class="whitespace-pre-wrap">{{ msg.body }}</p>
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</div>
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</div>
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</div>
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<!-- Reply Area -->
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<div class="border-t border-gray-200 dark:border-gray-700 p-5">
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<!-- Tab switcher (agents only) -->
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<div v-if="isAgent" class="flex gap-2 mb-3">
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<button
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@click="replyTab = 'reply'"
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:class="[
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'text-xs px-3 py-1.5 rounded-md font-medium transition',
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replyTab === 'reply' ? 'bg-indigo-600 text-white' : 'bg-gray-100 dark:bg-gray-700 text-gray-600 dark:text-gray-300 hover:bg-gray-200'
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]"
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>Reply to submitter</button>
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<button
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@click="replyTab = 'internal'"
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:class="[
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'text-xs px-3 py-1.5 rounded-md font-medium transition',
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replyTab === 'internal' ? 'bg-amber-500 text-white' : 'bg-gray-100 dark:bg-gray-700 text-gray-600 dark:text-gray-300 hover:bg-gray-200'
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]"
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>🔒 Internal Note</button>
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</div>
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<form @submit.prevent="sendMessage">
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<textarea
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v-model="messageForm.body"
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required
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rows="3"
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:placeholder="replyTab === 'internal' ? 'Internal note — only visible to agents…' : 'Type your reply…'"
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:class="[
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'w-full rounded-lg text-sm border',
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replyTab === 'internal'
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? 'border-amber-300 bg-amber-50 dark:bg-amber-900/20 dark:border-amber-700'
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: 'border-gray-300 dark:border-gray-600 dark:bg-gray-700 dark:text-white'
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]"
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></textarea>
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<div class="flex items-center justify-between mt-3">
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<label class="flex items-center gap-2 text-xs text-gray-500 cursor-pointer">
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<input type="file" class="hidden" @change="attachFile" />
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<span class="text-gray-400 hover:text-indigo-600 transition">📎 Attach file</span>
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</label>
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<button
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type="submit"
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:disabled="messageForm.processing"
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:class="[
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'inline-flex items-center gap-1 text-sm font-medium px-4 py-2 rounded-lg transition',
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replyTab === 'internal'
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? 'bg-amber-500 text-white hover:bg-amber-600 disabled:opacity-60'
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: 'bg-indigo-600 text-white hover:bg-indigo-700 disabled:opacity-60'
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]"
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>
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{{ messageForm.processing ? 'Sending…' : 'Send' }}
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</button>
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</div>
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</form>
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</div>
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</div>
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</div>
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</template>
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<script setup>
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import { ref, computed } from 'vue'
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import { Link, useForm, router } from '@inertiajs/vue3'
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const props = defineProps({
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ticket: Object,
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isAgent: Boolean,
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isManager: Boolean,
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agents: Array,
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priorities: Array,
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})
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const replyTab = ref('reply')
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const editingTitle = ref(false)
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const titleEdit = ref(props.ticket.title)
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const statuses = [
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{ value: 'open', label: 'Open' },
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{ value: 'in_progress', label: 'In Progress' },
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{ value: 'pending', label: 'Pending' },
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{ value: 'resolved', label: 'Resolved' },
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{ value: 'closed', label: 'Closed' },
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]
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const metaForm = useForm({
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status: props.ticket.status,
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priority_id: props.ticket.priority_id,
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assigned_to: props.ticket.assigned_to,
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due_date: props.ticket.due_date,
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})
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const messageForm = useForm({
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body: '',
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is_internal: false,
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})
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function isOwnMessage(msg) {
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// If the message user_id matches the current user (we don't have auth here easily,
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// but for display purposes: agents on right when it's not submitter's message)
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return !props.isAgent ? msg.user_id === props.ticket.submitter_id : msg.user_id !== props.ticket.submitter_id
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}
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function startEditTitle() {
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titleEdit.value = props.ticket.title
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editingTitle.value = true
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}
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function saveTitle() {
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router.put(route('ticketing.update', { ticket: props.ticket.id }), { title: titleEdit.value }, {
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onSuccess: () => { editingTitle.value = false }
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})
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}
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function saveMeta() {
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metaForm.put(route('ticketing.update', { ticket: props.ticket.id }))
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}
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function sendMessage() {
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messageForm.is_internal = replyTab.value === 'internal'
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messageForm.post(route('ticketing.messages.store', { ticket: props.ticket.id }), {
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onSuccess: () => { messageForm.body = '' }
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})
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}
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function attachFile(event) {
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const file = event.target.files[0]
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if (!file) return
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const data = new FormData()
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data.append('file', file)
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router.post(route('ticketing.attachments.store', { ticket: props.ticket.id }), data)
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}
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function confirmDelete() {
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if (confirm(`Delete ticket ${props.ticket.number}? This cannot be undone.`)) {
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router.delete(route('ticketing.destroy', { ticket: props.ticket.id }))
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}
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}
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function statusLabel(status) {
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const map = { open: 'Open', in_progress: 'In Progress', pending: 'Pending', resolved: 'Resolved', closed: 'Closed' }
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return map[status] || status
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}
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function statusClass(status) {
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const map = {
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open: 'bg-blue-100 text-blue-700 dark:bg-blue-900 dark:text-blue-200',
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in_progress: 'bg-purple-100 text-purple-700 dark:bg-purple-900 dark:text-purple-200',
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pending: 'bg-yellow-100 text-yellow-700 dark:bg-yellow-900 dark:text-yellow-200',
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resolved: 'bg-green-100 text-green-700 dark:bg-green-900 dark:text-green-200',
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closed: 'bg-gray-100 text-gray-500 dark:bg-gray-700 dark:text-gray-400',
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}
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return map[status] || 'bg-gray-100 text-gray-600'
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}
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function timeAgo(dateStr) {
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const date = new Date(dateStr)
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const now = new Date()
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const diff = Math.floor((now - date) / 1000)
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if (diff < 60) return `${diff}s ago`
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if (diff < 3600) return `${Math.floor(diff / 60)}m ago`
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if (diff < 86400) return `${Math.floor(diff / 3600)}h ago`
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return `${Math.floor(diff / 86400)}d ago`
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}
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</script>
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