294 lines
15 KiB
PHP
294 lines
15 KiB
PHP
<?php
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namespace Dashboard\Ticketing\Database\Seeders;
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use Dashboard\Ticketing\Models\PriorityLevel;
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use Dashboard\Ticketing\Models\Ticket;
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use Dashboard\Ticketing\Models\TicketMessage;
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use Dashboard\Ticketing\Models\TicketingAgentAccess;
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use Dashboard\Ticketing\Models\TicketingGroup;
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use Dashboard\Ticketing\Models\TicketingProject;
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use Illuminate\Database\Seeder;
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use Illuminate\Support\Carbon;
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use Illuminate\Support\Facades\DB;
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use Illuminate\Support\Str;
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class TicketingDemoSeeder extends Seeder
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{
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public function run(): void
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{
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$admin = DB::table('users')->where('email', 'admin@vancouverchristian.org')->first();
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$micah = DB::table('users')->where('email', 'micah@qa.test')->first();
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$nahum = DB::table('users')->where('email', 'nahum@qa.test')->first();
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if (! $admin) {
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$this->command?->warn('TicketingDemoSeeder skipped: admin user not found.');
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return;
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}
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$users = collect([$admin, $micah, $nahum])->filter()->values();
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$groups = [
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['name' => 'IT Helpdesk', 'prefix' => 'IT', 'email_address' => 'helpdesk@vcs.local', 'color' => '#2563eb'],
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['name' => 'Facilities', 'prefix' => 'FAC', 'email_address' => 'facilities@vcs.local', 'color' => '#059669'],
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['name' => 'HR', 'prefix' => 'HR', 'email_address' => 'hr@vcs.local', 'color' => '#7c3aed'],
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];
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$groupModels = collect();
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foreach ($groups as $groupData) {
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$group = TicketingGroup::firstOrCreate(
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['prefix' => $groupData['prefix']],
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$groupData
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);
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foreach ($users as $index => $user) {
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TicketingAgentAccess::firstOrCreate([
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'user_id' => $user->id,
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'group_id' => $group->id,
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], [
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'role' => $index === 0 ? 'manager' : 'agent',
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]);
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}
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foreach ([
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['name' => 'Low', 'color' => '#94a3b8', 'sort_order' => 1],
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['name' => 'Medium', 'color' => '#3b82f6', 'sort_order' => 2],
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['name' => 'High', 'color' => '#f59e0b', 'sort_order' => 3],
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['name' => 'Urgent', 'color' => '#ef4444', 'sort_order' => 4],
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] as $priorityData) {
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PriorityLevel::firstOrCreate([
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'group_id' => $group->id,
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'name' => $priorityData['name'],
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], [
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'color' => $priorityData['color'],
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'description' => null,
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'sort_order' => $priorityData['sort_order'],
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]);
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}
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$projects = match ($group->prefix) {
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'IT' => [
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['name' => 'Chromebook Repairs', 'description' => 'Student device triage and repairs'],
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['name' => 'Staff Accounts', 'description' => 'Login, MFA, and permissions issues'],
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['name' => 'Classroom AV', 'description' => 'Projectors, panels, and sound systems'],
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],
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'FAC' => [
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['name' => 'Work Orders', 'description' => 'General campus maintenance requests'],
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['name' => 'HVAC', 'description' => 'Heating and cooling issues'],
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['name' => 'Events Setup', 'description' => 'Room setup and teardown support'],
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],
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default => [
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['name' => 'Onboarding', 'description' => 'New hire setup and paperwork'],
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['name' => 'Benefits', 'description' => 'Benefits questions and follow-up'],
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['name' => 'Policy Questions', 'description' => 'Staff handbook and policy clarifications'],
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],
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};
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foreach ($projects as $projectData) {
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TicketingProject::firstOrCreate([
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'group_id' => $group->id,
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'name' => $projectData['name'],
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], [
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'description' => $projectData['description'],
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'status' => 'active',
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'created_by' => $admin->id,
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]);
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}
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$groupModels->push($group->fresh(['priorityLevels', 'projects', 'agentAccess']));
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}
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$submitterPool = $this->ensureSubmitterPool();
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$statuses = ['open', 'in_progress', 'pending', 'resolved', 'closed'];
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$ticketBlueprints = $this->ticketBlueprints();
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foreach (range(1, 50) as $i) {
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$group = $groupModels[($i - 1) % $groupModels->count()];
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$priority = $group->priorityLevels->random();
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$project = $group->projects->random();
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$submitter = $submitterPool[($i - 1) % count($submitterPool)];
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$assigneeId = $group->agentAccess->random()->user_id;
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$blueprint = $ticketBlueprints[($i - 1) % count($ticketBlueprints)];
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$createdAt = Carbon::now()->subDays(rand(0, 35))->subHours(rand(0, 23))->subMinutes(rand(0, 59));
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$status = $statuses[array_rand($statuses)];
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$title = $blueprint['title'];
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if ($i > count($ticketBlueprints)) {
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$title .= ' #' . $i;
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}
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$ticket = Ticket::updateOrCreate(
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['number' => $group->prefix . '-' . str_pad((string) $i, 4, '0', STR_PAD_LEFT)],
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[
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'group_id' => $group->id,
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'submitter_id' => $submitter['id'],
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'assigned_to' => in_array($status, ['open', 'resolved', 'closed']) && rand(0, 1) === 0 ? null : $assigneeId,
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'project_id' => $project->id,
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'title' => $title,
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'description' => $blueprint['description'],
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'status' => $status,
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'priority_id' => $priority->id,
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'due_date' => rand(0, 1) ? $createdAt->copy()->addDays(rand(2, 14))->toDateString() : null,
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'created_at' => $createdAt,
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'updated_at' => $createdAt,
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]
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);
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if ($ticket->messages()->exists()) {
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continue;
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}
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$this->seedThread($ticket, $submitter, $group, $status, $createdAt);
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}
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}
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private function ensureSubmitterPool(): array
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{
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$defaults = [
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['name' => 'Ava Teacher', 'email' => 'ava.teacher@vcs.local', 'role' => 'staff'],
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['name' => 'Ben EA', 'email' => 'ben.ea@vcs.local', 'role' => 'staff'],
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['name' => 'Chloe Office', 'email' => 'chloe.office@vcs.local', 'role' => 'staff'],
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['name' => 'Daniel Coach', 'email' => 'daniel.coach@vcs.local', 'role' => 'staff'],
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['name' => 'Emma Principal', 'email' => 'emma.principal@vcs.local', 'role' => 'admin'],
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['name' => 'Finn Student Services', 'email' => 'finn.services@vcs.local', 'role' => 'staff'],
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['name' => 'Grace Library', 'email' => 'grace.library@vcs.local', 'role' => 'staff'],
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['name' => 'Hudson Counsellor', 'email' => 'hudson.counsellor@vcs.local', 'role' => 'staff'],
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];
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$pool = [];
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foreach ($defaults as $person) {
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$userId = DB::table('users')->where('email', $person['email'])->value('id');
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if (! $userId) {
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$userId = DB::table('users')->insertGetId([
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'name' => $person['name'],
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'email' => $person['email'],
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'google_id' => 'demo-' . Str::slug($person['email']),
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'role' => $person['role'],
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'email_verified_at' => now(),
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'password' => bcrypt(Str::random(32)),
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'created_at' => now(),
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'updated_at' => now(),
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]);
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}
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$pool[] = ['id' => $userId, 'name' => $person['name'], 'email' => $person['email']];
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}
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return $pool;
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}
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private function seedThread(Ticket $ticket, array $submitter, TicketingGroup $group, string $status, Carbon $createdAt): void
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{
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$agents = TicketingAgentAccess::where('group_id', $group->id)->pluck('user_id')->all();
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$agentId = $ticket->assigned_to ?: ($agents[0] ?? null);
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$messages = [
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[
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'user_id' => $submitter['id'],
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'author_email' => $submitter['email'],
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'body' => $ticket->description,
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'is_internal' => false,
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'source' => rand(0, 3) === 0 ? 'email' : 'web',
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'created_at' => $createdAt,
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],
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];
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if ($agentId) {
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$messages[] = [
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'user_id' => $agentId,
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'author_email' => null,
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'body' => $this->agentReplyForStatus($status),
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'is_internal' => false,
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'source' => 'web',
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'created_at' => $createdAt->copy()->addHours(rand(1, 8)),
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];
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}
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if (in_array($status, ['in_progress', 'pending', 'resolved', 'closed']) && $agentId) {
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$messages[] = [
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'user_id' => $agentId,
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'author_email' => null,
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'body' => $this->internalNoteForGroup($group->prefix),
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'is_internal' => true,
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'source' => 'web',
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'created_at' => $createdAt->copy()->addHours(rand(2, 16)),
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];
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}
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if (in_array($status, ['resolved', 'closed'])) {
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$messages[] = [
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'user_id' => $submitter['id'],
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'author_email' => $submitter['email'],
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'body' => 'Thanks — that fixed it. Appreciate the quick help.',
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'is_internal' => false,
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'source' => 'web',
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'created_at' => $createdAt->copy()->addHours(rand(10, 36)),
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];
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}
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foreach ($messages as $message) {
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TicketMessage::create([
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'ticket_id' => $ticket->id,
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'user_id' => $message['user_id'],
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'author_email' => $message['author_email'],
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'body' => $message['body'],
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'is_internal' => $message['is_internal'],
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'source' => $message['source'],
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'email_message_id' => $message['source'] === 'email' ? '<' . Str::uuid() . '@vcs.local>' : null,
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'created_at' => $message['created_at'],
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'updated_at' => $message['created_at'],
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]);
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}
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}
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private function agentReplyForStatus(string $status): string
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{
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return match ($status) {
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'open' => 'Got it. We have this in the queue and will take a look shortly.',
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'in_progress' => 'We are actively working on this now. I will update you once I have confirmed the fix.',
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'pending' => 'We need one more detail before we can continue. When did you first notice the issue?',
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'resolved' => 'This should now be fixed on our side. Please test when you have a minute.',
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'closed' => 'Closing this out since the issue appears resolved. Reopen any time if it comes back.',
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default => 'Thanks, we are on it.',
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};
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}
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private function internalNoteForGroup(string $prefix): string
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{
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return match ($prefix) {
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'IT' => 'Internal: likely permissions/device state issue. If no response by tomorrow, follow up and verify the user can reproduce on a second device.',
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'FAC' => 'Internal: bundle with nearby work orders if possible. Check whether this is part of a recurring room issue before assigning external contractor time.',
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'HR' => 'Internal: keep response factual and short. Confirm whether there is a policy or payroll dependency before promising a turnaround.',
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default => 'Internal: triage complete, waiting on next action.',
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};
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}
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private function ticketBlueprints(): array
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{
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return [
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['title' => 'Projector not turning on in Room 204', 'description' => 'The classroom projector in Room 204 is unresponsive this morning. Power button flashes once, then nothing.'],
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['title' => 'Need access to new staff shared drive', 'description' => 'I was added to the literacy team but still cannot see the shared Google Drive folder for curriculum planning.'],
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['title' => 'Chromebook cart missing three chargers', 'description' => 'We checked the Grade 6 cart and three chargers are missing. Two devices are already below 20%.'],
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['title' => 'Gym thermostat is stuck at 27°C', 'description' => 'The gym feels like a greenhouse. Thermostat shows 27 degrees and the cooling does not seem to be kicking in.'],
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['title' => 'Can’t print to office copier', 'description' => 'Print jobs sit in queue and then disappear. I have tried restarting my laptop and reconnecting to Wi-Fi.'],
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['title' => 'New employee onboarding checklist incomplete', 'description' => 'Our new EA starts Monday and I cannot find confirmation that payroll, email, and building access were submitted.'],
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['title' => 'Classroom speakers crackling during assemblies', 'description' => 'Audio from the wall speakers has a crackling/popping sound whenever we play laptop audio through HDMI.'],
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['title' => 'Request for additional key fob', 'description' => 'We need an extra key fob for evening custodial coverage at the elementary entrance.'],
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['title' => 'Google account keeps asking for password again', 'description' => 'My browser signs me out repeatedly and prompts for my password several times a day on the same Mac.'],
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['title' => 'Benefits question about dependent coverage', 'description' => 'I need clarification on whether orthodontics falls under the current dependent coverage plan.'],
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['title' => 'Broken desk in portable 3', 'description' => 'One of the student desks has a cracked support and is wobbling badly.'],
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['title' => 'Staff laptop camera not detected in Meet', 'description' => 'Google Meet says no camera found even though the MacBook camera works in Photo Booth.'],
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['title' => 'Request setup for parent info night', 'description' => 'Need 80 chairs, podium, projector, and two microphones in the gym for Thursday evening.'],
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['title' => 'Payroll question on missed stipend', 'description' => 'A coaching stipend does not appear on my latest pay statement and I need to know whether it is pending.'],
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['title' => 'Door closer slamming in west hallway', 'description' => 'The west hallway fire door slams shut hard enough to shake the frame.'],
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['title' => 'Need substitute teacher account reactivated', 'description' => 'A returning substitute cannot access school systems and says their previous login no longer works.'],
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['title' => 'Student device filter blocking approved site', 'description' => 'An approved curriculum site is being blocked for students during class and I need it for tomorrow.'],
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['title' => 'Request ergonomic chair assessment', 'description' => 'I am having back pain and would like an ergonomic review of my workstation setup.'],
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['title' => 'Water fountain on second floor leaking', 'description' => 'There is a slow but steady leak beneath the second-floor bottle filler station.'],
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['title' => 'Need permission to edit school calendar', 'description' => 'I can view but not edit the school-wide Google Calendar for athletics scheduling.'],
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];
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}
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}
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