From bce98c0d4bc55a727b335665dcd69139d6e6c4be Mon Sep 17 00:00:00 2001
From: Joel Wedemire <joel@wedemire.com>
Date: Thu, 9 Apr 2026 14:32:19 -0700
Subject: [PATCH] fix(ticketing): restrict settings link to admins and protect
 global priorities

- Show 'Go to Settings' bootstrap link only for admin/super_admin users
- Pass isSiteAdmin prop to Create.vue to control settings CTA visibility
- Require site admin for updatePriority/destroyPriority when priority is global (group_id = null)
- Closes: non-admin users seeing forbidden settings link; agents mutating global priorities
---
 resources/js/Pages/Ticketing/Create.vue       | 180 ++++----
 resources/js/Pages/Ticketing/Edit.vue         | 167 ++++----
 resources/js/Pages/Ticketing/MyTickets.vue    |  77 ++--
 resources/js/Pages/Ticketing/Settings.vue     | 134 +++---
 resources/js/Pages/Ticketing/Show.vue         | 396 +++++++++---------
 src/Http/Controllers/TicketController.php     |   2 +
 .../TicketingSettingsController.php           |  10 +
 7 files changed, 493 insertions(+), 473 deletions(-)

diff --git a/resources/js/Pages/Ticketing/Create.vue b/resources/js/Pages/Ticketing/Create.vue
index 5e5638b..0d15a14 100644
--- a/resources/js/Pages/Ticketing/Create.vue
+++ b/resources/js/Pages/Ticketing/Create.vue
@@ -1,103 +1,107 @@
 <template>
-  <div class="max-w-2xl mx-auto py-8 px-4">
-    <div class="mb-6">
-      <Link :href="route('ticketing.index')" class="text-sm text-indigo-600 hover:underline">← Back to tickets</Link>
-      <h1 class="text-2xl font-bold text-gray-900 dark:text-white mt-2">Submit a Ticket</h1>
+  <AppLayout>
+    <div class="max-w-2xl mx-auto">
+      <div class="mb-6">
+        <Link :href="route('ticketing.index')" class="text-sm text-indigo-600 hover:underline">← Back to tickets</Link>
+        <h1 class="text-2xl font-bold text-gray-900 mt-2">Submit a Ticket</h1>
+      </div>
+
+      <!-- Bootstrap / No groups state -->
+      <div v-if="isBootstrap" class="bg-amber-50 border border-amber-300 rounded-xl px-5 py-6 text-center">
+        <p class="text-amber-800 font-semibold text-base mb-2">📦 Ticketing isn't set up yet</p>
+        <p class="text-sm text-amber-700 mb-4">An admin needs to create at least one group before tickets can be submitted.</p>
+        <Link v-if="isSiteAdmin" :href="route('ticketing.settings')" class="inline-block bg-indigo-600 text-white text-sm px-4 py-2 rounded-lg hover:bg-indigo-700">Go to Settings</Link>
+      </div>
+
+      <form v-else @submit.prevent="submit" class="bg-white rounded-xl shadow-sm border border-gray-200 p-6 space-y-5">
+        <!-- Group -->
+        <div>
+          <label class="block text-sm font-medium text-gray-700 mb-1">Group <span class="text-red-500">*</span></label>
+          <select
+            v-model="form.group_id"
+            required
+            class="w-full border-gray-300 rounded-lg text-sm"
+          >
+            <option value="">Select a group</option>
+            <option v-for="g in groups" :key="g.id" :value="g.id">{{ g.name }}</option>
+          </select>
+          <p v-if="form.errors.group_id" class="text-xs text-red-600 mt-1">{{ form.errors.group_id }}</p>
+        </div>
+
+        <!-- Title -->
+        <div>
+          <label class="block text-sm font-medium text-gray-700 mb-1">Title <span class="text-red-500">*</span></label>
+          <input
+            v-model="form.title"
+            type="text"
+            required
+            placeholder="Brief summary of the issue"
+            class="w-full border-gray-300 rounded-lg text-sm"
+          />
+          <p v-if="form.errors.title" class="text-xs text-red-600 mt-1">{{ form.errors.title }}</p>
+        </div>
+
+        <!-- Description -->
+        <div>
+          <label class="block text-sm font-medium text-gray-700 mb-1">Description <span class="text-red-500">*</span></label>
+          <textarea
+            v-model="form.description"
+            required
+            rows="5"
+            placeholder="Describe the issue in detail..."
+            class="w-full border-gray-300 rounded-lg text-sm"
+          ></textarea>
+          <p v-if="form.errors.description" class="text-xs text-red-600 mt-1">{{ form.errors.description }}</p>
+        </div>
+
+        <!-- Priority -->
+        <div>
+          <label class="block text-sm font-medium text-gray-700 mb-1">Priority</label>
+          <select
+            v-model="form.priority_id"
+            class="w-full border-gray-300 rounded-lg text-sm"
+          >
+            <option :value="null">No priority</option>
+            <option v-for="p in filteredPriorities" :key="p.id" :value="p.id">{{ p.name }}</option>
+          </select>
+        </div>
+
+        <!-- Due Date -->
+        <div>
+          <label class="block text-sm font-medium text-gray-700 mb-1">Due Date <span class="text-gray-400 font-normal">(optional)</span></label>
+          <input
+            v-model="form.due_date"
+            type="date"
+            class="w-full border-gray-300 rounded-lg text-sm"
+          />
+        </div>
+
+        <!-- Submit -->
+        <div class="flex justify-end pt-2">
+          <button
+            type="submit"
+            :disabled="form.processing"
+            class="inline-flex items-center gap-2 bg-gray-900 text-white px-5 py-2 rounded-lg text-sm font-medium hover:bg-gray-700 disabled:opacity-60 transition"
+          >
+            <span v-if="form.processing">Submitting…</span>
+            <span v-else>Submit Ticket</span>
+          </button>
+        </div>
+      </form>
     </div>
-
-    <!-- Bootstrap / No groups state -->
-    <div v-if="isBootstrap" class="bg-amber-50 dark:bg-amber-900/30 border border-amber-300 dark:border-amber-600 rounded-xl px-5 py-6 text-center">
-      <p class="text-amber-800 dark:text-amber-200 font-semibold text-base mb-2">📦 Ticketing isn’t set up yet</p>
-      <p class="text-sm text-amber-700 dark:text-amber-300 mb-4">An admin needs to create at least one group before tickets can be submitted.</p>
-      <Link :href="route('ticketing.settings')" class="inline-block bg-indigo-600 text-white text-sm px-4 py-2 rounded-lg hover:bg-indigo-700">Go to Settings</Link>
-    </div>
-
-    <form v-else @submit.prevent="submit" class="bg-white dark:bg-gray-800 rounded-xl shadow-sm border border-gray-200 dark:border-gray-700 p-6 space-y-5">
-      <!-- Group -->
-      <div>
-        <label class="block text-sm font-medium text-gray-700 dark:text-gray-300 mb-1">Group <span class="text-red-500">*</span></label>
-        <select
-          v-model="form.group_id"
-          required
-          class="w-full border-gray-300 dark:border-gray-600 dark:bg-gray-700 dark:text-white rounded-lg text-sm"
-        >
-          <option value="">Select a group</option>
-          <option v-for="g in groups" :key="g.id" :value="g.id">{{ g.name }}</option>
-        </select>
-        <p v-if="form.errors.group_id" class="text-xs text-red-600 mt-1">{{ form.errors.group_id }}</p>
-      </div>
-
-      <!-- Title -->
-      <div>
-        <label class="block text-sm font-medium text-gray-700 dark:text-gray-300 mb-1">Title <span class="text-red-500">*</span></label>
-        <input
-          v-model="form.title"
-          type="text"
-          required
-          placeholder="Brief summary of the issue"
-          class="w-full border-gray-300 dark:border-gray-600 dark:bg-gray-700 dark:text-white rounded-lg text-sm"
-        />
-        <p v-if="form.errors.title" class="text-xs text-red-600 mt-1">{{ form.errors.title }}</p>
-      </div>
-
-      <!-- Description -->
-      <div>
-        <label class="block text-sm font-medium text-gray-700 dark:text-gray-300 mb-1">Description <span class="text-red-500">*</span></label>
-        <textarea
-          v-model="form.description"
-          required
-          rows="5"
-          placeholder="Describe the issue in detail..."
-          class="w-full border-gray-300 dark:border-gray-600 dark:bg-gray-700 dark:text-white rounded-lg text-sm"
-        ></textarea>
-        <p v-if="form.errors.description" class="text-xs text-red-600 mt-1">{{ form.errors.description }}</p>
-      </div>
-
-      <!-- Priority -->
-      <div>
-        <label class="block text-sm font-medium text-gray-700 dark:text-gray-300 mb-1">Priority</label>
-        <select
-          v-model="form.priority_id"
-          class="w-full border-gray-300 dark:border-gray-600 dark:bg-gray-700 dark:text-white rounded-lg text-sm"
-        >
-          <option :value="null">No priority</option>
-          <option v-for="p in filteredPriorities" :key="p.id" :value="p.id">{{ p.name }}</option>
-        </select>
-      </div>
-
-      <!-- Due Date -->
-      <div>
-        <label class="block text-sm font-medium text-gray-700 dark:text-gray-300 mb-1">Due Date <span class="text-gray-400 font-normal">(optional)</span></label>
-        <input
-          v-model="form.due_date"
-          type="date"
-          class="w-full border-gray-300 dark:border-gray-600 dark:bg-gray-700 dark:text-white rounded-lg text-sm"
-        />
-      </div>
-
-      <!-- Submit -->
-      <div class="flex justify-end pt-2">
-        <button
-          type="submit"
-          :disabled="form.processing"
-          class="inline-flex items-center gap-2 bg-indigo-600 text-white px-5 py-2 rounded-lg text-sm font-medium hover:bg-indigo-700 disabled:opacity-60 transition"
-        >
-          <span v-if="form.processing">Submitting…</span>
-          <span v-else>Submit Ticket</span>
-        </button>
-      </div>
-    </form>
-  </div>
+  </AppLayout>
 </template>
 
 <script setup>
 import { computed, watch } from 'vue'
 import { Link, useForm } from '@inertiajs/vue3'
+import AppLayout from '@/Layouts/AppLayout.vue'
 
 const props = defineProps({
   groups: Array,
   priorities: Array,
   isBootstrap: Boolean,
+  isSiteAdmin: Boolean,
 })
 
 const form = useForm({
diff --git a/resources/js/Pages/Ticketing/Edit.vue b/resources/js/Pages/Ticketing/Edit.vue
index 1bc308b..2b0d5ed 100644
--- a/resources/js/Pages/Ticketing/Edit.vue
+++ b/resources/js/Pages/Ticketing/Edit.vue
@@ -1,90 +1,93 @@
 <template>
-  <div class="max-w-2xl mx-auto py-8 px-4">
-    <div class="mb-6">
-      <Link :href="route('ticketing.show', { ticket: ticket.id })" class="text-sm text-indigo-600 hover:underline">← Back to ticket</Link>
-      <h1 class="text-xl font-bold text-gray-900 dark:text-white mt-2">
-        Edit <span class="font-mono text-base">{{ ticket.number }}</span>
-      </h1>
+  <AppLayout>
+    <div class="max-w-2xl mx-auto">
+      <div class="mb-6">
+        <Link :href="route('ticketing.show', { ticket: ticket.id })" class="text-sm text-indigo-600 hover:underline">← Back to ticket</Link>
+        <h1 class="text-xl font-bold text-gray-900 mt-2">
+          Edit <span class="font-mono text-base">{{ ticket.number }}</span>
+        </h1>
+      </div>
+
+      <form @submit.prevent="submit" class="bg-white rounded-xl shadow-sm border border-gray-200 p-6 space-y-5">
+        <!-- Title -->
+        <div>
+          <label class="block text-sm font-medium text-gray-700 mb-1">Title</label>
+          <input v-model="form.title" type="text" required class="w-full border-gray-300 rounded-lg text-sm" />
+          <p v-if="form.errors.title" class="text-xs text-red-600 mt-1">{{ form.errors.title }}</p>
+        </div>
+
+        <!-- Description -->
+        <div>
+          <label class="block text-sm font-medium text-gray-700 mb-1">Description</label>
+          <textarea v-model="form.description" rows="6" required class="w-full border-gray-300 rounded-lg text-sm"></textarea>
+          <p v-if="form.errors.description" class="text-xs text-red-600 mt-1">{{ form.errors.description }}</p>
+        </div>
+
+        <!-- Status -->
+        <div>
+          <label class="block text-sm font-medium text-gray-700 mb-1">Status</label>
+          <select v-model="form.status" class="w-full border-gray-300 rounded-lg text-sm">
+            <option value="open">Open</option>
+            <option value="in_progress">In Progress</option>
+            <option value="pending">Pending</option>
+            <option value="resolved">Resolved</option>
+            <option value="closed">Closed</option>
+          </select>
+        </div>
+
+        <!-- Priority -->
+        <div>
+          <label class="block text-sm font-medium text-gray-700 mb-1">Priority</label>
+          <select v-model="form.priority_id" class="w-full border-gray-300 rounded-lg text-sm">
+            <option :value="null">No priority</option>
+            <option v-for="p in priorities" :key="p.id" :value="p.id">{{ p.name }}</option>
+          </select>
+        </div>
+
+        <!-- Assignee -->
+        <div>
+          <label class="block text-sm font-medium text-gray-700 mb-1">Assignee</label>
+          <select v-model="form.assigned_to" class="w-full border-gray-300 rounded-lg text-sm">
+            <option :value="null">Unassigned</option>
+            <option v-for="a in agents" :key="a.id" :value="a.id">{{ a.name }}</option>
+          </select>
+        </div>
+
+        <!-- Project -->
+        <div>
+          <label class="block text-sm font-medium text-gray-700 mb-1">Project</label>
+          <select v-model="form.project_id" class="w-full border-gray-300 rounded-lg text-sm">
+            <option :value="null">No project</option>
+            <option v-for="proj in projects" :key="proj.id" :value="proj.id">{{ proj.name }}</option>
+          </select>
+        </div>
+
+        <!-- Due Date -->
+        <div>
+          <label class="block text-sm font-medium text-gray-700 mb-1">Due Date</label>
+          <input v-model="form.due_date" type="date" class="w-full border-gray-300 rounded-lg text-sm" />
+        </div>
+
+        <div class="flex gap-3 justify-end pt-2">
+          <Link
+            :href="route('ticketing.show', { ticket: ticket.id })"
+            class="px-4 py-2 text-sm text-gray-600 border border-gray-300 rounded-lg hover:bg-gray-50"
+          >Cancel</Link>
+          <button
+            type="submit"
+            :disabled="form.processing"
+            class="px-5 py-2 bg-gray-900 text-white text-sm font-medium rounded-lg hover:bg-gray-700 disabled:opacity-60 transition"
+          >
+            {{ form.processing ? 'Saving…' : 'Save Changes' }}
+          </button>
+        </div>
+      </form>
     </div>
-
-    <form @submit.prevent="submit" class="bg-white dark:bg-gray-800 rounded-xl shadow-sm border border-gray-200 dark:border-gray-700 p-6 space-y-5">
-      <!-- Title -->
-      <div>
-        <label class="block text-sm font-medium text-gray-700 dark:text-gray-300 mb-1">Title</label>
-        <input v-model="form.title" type="text" required class="w-full border-gray-300 dark:border-gray-600 dark:bg-gray-700 dark:text-white rounded-lg text-sm" />
-        <p v-if="form.errors.title" class="text-xs text-red-600 mt-1">{{ form.errors.title }}</p>
-      </div>
-
-      <!-- Description -->
-      <div>
-        <label class="block text-sm font-medium text-gray-700 dark:text-gray-300 mb-1">Description</label>
-        <textarea v-model="form.description" rows="6" required class="w-full border-gray-300 dark:border-gray-600 dark:bg-gray-700 dark:text-white rounded-lg text-sm"></textarea>
-        <p v-if="form.errors.description" class="text-xs text-red-600 mt-1">{{ form.errors.description }}</p>
-      </div>
-
-      <!-- Status -->
-      <div>
-        <label class="block text-sm font-medium text-gray-700 dark:text-gray-300 mb-1">Status</label>
-        <select v-model="form.status" class="w-full border-gray-300 dark:border-gray-600 dark:bg-gray-700 dark:text-white rounded-lg text-sm">
-          <option value="open">Open</option>
-          <option value="in_progress">In Progress</option>
-          <option value="pending">Pending</option>
-          <option value="resolved">Resolved</option>
-          <option value="closed">Closed</option>
-        </select>
-      </div>
-
-      <!-- Priority -->
-      <div>
-        <label class="block text-sm font-medium text-gray-700 dark:text-gray-300 mb-1">Priority</label>
-        <select v-model="form.priority_id" class="w-full border-gray-300 dark:border-gray-600 dark:bg-gray-700 dark:text-white rounded-lg text-sm">
-          <option :value="null">No priority</option>
-          <option v-for="p in priorities" :key="p.id" :value="p.id">{{ p.name }}</option>
-        </select>
-      </div>
-
-      <!-- Assignee -->
-      <div>
-        <label class="block text-sm font-medium text-gray-700 dark:text-gray-300 mb-1">Assignee</label>
-        <select v-model="form.assigned_to" class="w-full border-gray-300 dark:border-gray-600 dark:bg-gray-700 dark:text-white rounded-lg text-sm">
-          <option :value="null">Unassigned</option>
-          <option v-for="a in agents" :key="a.id" :value="a.id">{{ a.name }}</option>
-        </select>
-      </div>
-
-      <!-- Project -->
-      <div>
-        <label class="block text-sm font-medium text-gray-700 dark:text-gray-300 mb-1">Project</label>
-        <select v-model="form.project_id" class="w-full border-gray-300 dark:border-gray-600 dark:bg-gray-700 dark:text-white rounded-lg text-sm">
-          <option :value="null">No project</option>
-          <option v-for="proj in projects" :key="proj.id" :value="proj.id">{{ proj.name }}</option>
-        </select>
-      </div>
-
-      <!-- Due Date -->
-      <div>
-        <label class="block text-sm font-medium text-gray-700 dark:text-gray-300 mb-1">Due Date</label>
-        <input v-model="form.due_date" type="date" class="w-full border-gray-300 dark:border-gray-600 dark:bg-gray-700 dark:text-white rounded-lg text-sm" />
-      </div>
-
-      <div class="flex gap-3 justify-end pt-2">
-        <Link
-          :href="route('ticketing.show', { ticket: ticket.id })"
-          class="px-4 py-2 text-sm text-gray-600 dark:text-gray-300 border border-gray-300 dark:border-gray-600 rounded-lg hover:bg-gray-50 dark:hover:bg-gray-700"
-        >Cancel</Link>
-        <button
-          type="submit"
-          :disabled="form.processing"
-          class="px-5 py-2 bg-indigo-600 text-white text-sm font-medium rounded-lg hover:bg-indigo-700 disabled:opacity-60 transition"
-        >
-          {{ form.processing ? 'Saving…' : 'Save Changes' }}
-        </button>
-      </div>
-    </form>
-  </div>
+  </AppLayout>
 </template>
 
 <script setup>
+import AppLayout from '@/Layouts/AppLayout.vue'
 import { Link, useForm } from '@inertiajs/vue3'
 
 const props = defineProps({
diff --git a/resources/js/Pages/Ticketing/MyTickets.vue b/resources/js/Pages/Ticketing/MyTickets.vue
index fe67e58..605b673 100644
--- a/resources/js/Pages/Ticketing/MyTickets.vue
+++ b/resources/js/Pages/Ticketing/MyTickets.vue
@@ -1,46 +1,49 @@
 <template>
-  <div class="max-w-3xl mx-auto py-8 px-4">
-    <div class="mb-6 flex justify-between items-center">
-      <h1 class="text-2xl font-bold text-gray-900 dark:text-white">My Tickets</h1>
-      <Link :href="route('ticketing.create')" class="inline-flex items-center gap-1 bg-indigo-600 text-white text-sm px-4 py-2 rounded-lg hover:bg-indigo-700 transition">
-        + Submit Ticket
-      </Link>
-    </div>
-
-    <div class="bg-white dark:bg-gray-800 rounded-xl shadow-sm border border-gray-200 dark:border-gray-700 divide-y divide-gray-100 dark:divide-gray-700">
-      <div v-if="tickets.data.length === 0" class="p-8 text-center text-gray-400 text-sm">
-        You haven't submitted any tickets yet.
+  <AppLayout>
+    <div class="max-w-3xl mx-auto">
+      <div class="mb-6 flex justify-between items-center">
+        <h1 class="text-2xl font-bold text-gray-900">My Tickets</h1>
+        <Link :href="route('ticketing.create')" class="inline-flex items-center gap-1 bg-gray-900 text-white text-sm px-4 py-2 rounded-lg hover:bg-gray-700 transition">
+          + Submit Ticket
+        </Link>
       </div>
-      <Link
-        v-for="ticket in tickets.data"
-        :key="ticket.id"
-        :href="route('ticketing.show', { ticket: ticket.id })"
-        class="flex items-start gap-3 px-4 py-3 hover:bg-gray-50 dark:hover:bg-gray-700 transition"
-      >
-        <span
-          class="inline-block text-xs font-mono font-semibold px-2 py-1 rounded text-white flex-shrink-0 mt-0.5"
-          :style="{ backgroundColor: ticket.group?.color || '#6366f1' }"
-        >{{ ticket.number }}</span>
-        <div class="flex-1 min-w-0">
-          <p class="text-sm font-medium text-gray-800 dark:text-gray-100 truncate">{{ ticket.title }}</p>
-          <p class="text-xs text-gray-400 mt-0.5">{{ ticket.group?.name }} · {{ timeAgo(ticket.created_at) }}</p>
-        </div>
-        <span :class="statusClass(ticket.status)" class="text-xs px-2 py-0.5 rounded-full font-medium flex-shrink-0">
-          {{ statusLabel(ticket.status) }}
-        </span>
-      </Link>
-    </div>
 
-    <!-- Pagination -->
-    <div v-if="tickets.last_page > 1" class="mt-4 flex justify-center gap-4 text-sm">
-      <Link v-if="tickets.prev_page_url" :href="tickets.prev_page_url" class="text-indigo-600 hover:underline">← Previous</Link>
-      <span class="text-gray-500">{{ tickets.current_page }} / {{ tickets.last_page }}</span>
-      <Link v-if="tickets.next_page_url" :href="tickets.next_page_url" class="text-indigo-600 hover:underline">Next →</Link>
+      <div class="bg-white rounded-xl shadow-sm border border-gray-200 divide-y divide-gray-100">
+        <div v-if="tickets.data.length === 0" class="p-8 text-center text-gray-400 text-sm">
+          You haven't submitted any tickets yet.
+        </div>
+        <Link
+          v-for="ticket in tickets.data"
+          :key="ticket.id"
+          :href="route('ticketing.show', { ticket: ticket.id })"
+          class="flex items-start gap-3 px-4 py-3 hover:bg-gray-50 transition"
+        >
+          <span
+            class="inline-block text-xs font-mono font-semibold px-2 py-1 rounded text-white flex-shrink-0 mt-0.5"
+            :style="{ backgroundColor: ticket.group?.color || '#6366f1' }"
+          >{{ ticket.number }}</span>
+          <div class="flex-1 min-w-0">
+            <p class="text-sm font-medium text-gray-800 truncate">{{ ticket.title }}</p>
+            <p class="text-xs text-gray-400 mt-0.5">{{ ticket.group?.name }} · {{ timeAgo(ticket.created_at) }}</p>
+          </div>
+          <span :class="statusClass(ticket.status)" class="text-xs px-2 py-0.5 rounded-full font-medium flex-shrink-0">
+            {{ statusLabel(ticket.status) }}
+          </span>
+        </Link>
+      </div>
+
+      <!-- Pagination -->
+      <div v-if="tickets.last_page > 1" class="mt-4 flex justify-center gap-4 text-sm">
+        <Link v-if="tickets.prev_page_url" :href="tickets.prev_page_url" class="text-indigo-600 hover:underline">← Previous</Link>
+        <span class="text-gray-500">{{ tickets.current_page }} / {{ tickets.last_page }}</span>
+        <Link v-if="tickets.next_page_url" :href="tickets.next_page_url" class="text-indigo-600 hover:underline">Next →</Link>
+      </div>
     </div>
-  </div>
+  </AppLayout>
 </template>
 
 <script setup>
+import AppLayout from '@/Layouts/AppLayout.vue'
 import { Link } from '@inertiajs/vue3'
 
 defineProps({ tickets: Object })
@@ -52,7 +55,7 @@ function statusLabel(status) {
 
 function statusClass(status) {
   const map = {
-    open: 'bg-blue-100 text-blue-700 dark:bg-blue-900 dark:text-blue-200',
+    open: 'bg-blue-100 text-blue-700',
     in_progress: 'bg-purple-100 text-purple-700',
     pending: 'bg-yellow-100 text-yellow-700',
     resolved: 'bg-green-100 text-green-700',
diff --git a/resources/js/Pages/Ticketing/Settings.vue b/resources/js/Pages/Ticketing/Settings.vue
index 6191488..f784e4d 100644
--- a/resources/js/Pages/Ticketing/Settings.vue
+++ b/resources/js/Pages/Ticketing/Settings.vue
@@ -2,30 +2,30 @@
   <div class="max-w-5xl mx-auto py-8 px-4">
     <div class="mb-6">
       <Link :href="route('ticketing.index')" class="text-sm text-indigo-600 hover:underline">← Back to tickets</Link>
-      <h1 class="text-2xl font-bold text-gray-900 dark:text-white mt-2">Ticketing Settings</h1>
+      <h1 class="text-2xl font-bold text-gray-900 mt-2">Ticketing Settings</h1>
     </div>
 
-    <div v-if="isBootstrap" class="mb-6 px-5 py-4 bg-amber-50 dark:bg-amber-900/30 border border-amber-300 dark:border-amber-600 rounded-xl">
-      <h2 class="text-base font-semibold text-amber-800 dark:text-amber-200 mb-1">🚀 First-Run Setup</h2>
-      <p class="text-sm text-amber-700 dark:text-amber-300">
+    <div v-if="isBootstrap" class="mb-6 px-5 py-4 bg-amber-50 border border-amber-300 rounded-xl">
+      <h2 class="text-base font-semibold text-amber-800 mb-1">🚀 First-Run Setup</h2>
+      <p class="text-sm text-amber-700">
         No groups exist yet. Create your first group below to get started.
         Default priorities (Low, Medium, High, Urgent) will be seeded automatically.
       </p>
     </div>
 
-    <div v-if="$page.props.flash?.success" class="mb-4 px-4 py-2 bg-green-50 dark:bg-green-900/30 border border-green-200 dark:border-green-700 text-green-700 dark:text-green-300 rounded-lg text-sm">
+    <div v-if="$page.props.flash?.success" class="mb-4 px-4 py-2 bg-green-50 border border-green-200 text-green-700 rounded-lg text-sm">
       {{ $page.props.flash.success }}
     </div>
 
-    <div v-if="$page.props.errors?.priority" class="mb-4 px-4 py-2 bg-red-50 dark:bg-red-900/30 border border-red-200 dark:border-red-700 text-red-700 dark:text-red-300 rounded-lg text-sm">
+    <div v-if="$page.props.errors?.priority" class="mb-4 px-4 py-2 bg-red-50 border border-red-200 text-red-700 rounded-lg text-sm">
       {{ $page.props.errors.priority }}
     </div>
 
-    <div v-if="$page.props.errors?.project" class="mb-4 px-4 py-2 bg-red-50 dark:bg-red-900/30 border border-red-200 dark:border-red-700 text-red-700 dark:text-red-300 rounded-lg text-sm">
+    <div v-if="$page.props.errors?.project" class="mb-4 px-4 py-2 bg-red-50 border border-red-200 text-red-700 rounded-lg text-sm">
       {{ $page.props.errors.project }}
     </div>
 
-    <div class="flex gap-1 border-b border-gray-200 dark:border-gray-700 mb-6">
+    <div class="flex gap-1 border-b border-gray-200 mb-6">
       <button
         v-for="tab in tabs"
         :key="tab.key"
@@ -33,34 +33,34 @@
         :class="[
           'px-4 py-2.5 text-sm font-medium border-b-2 transition',
           activeTab === tab.key
-            ? 'border-indigo-600 text-indigo-600 dark:text-indigo-400'
-            : 'border-transparent text-gray-500 dark:text-gray-400 hover:text-gray-700'
+            ? 'border-indigo-600 text-indigo-600'
+            : 'border-transparent text-gray-500 hover:text-gray-700'
         ]"
       >{{ tab.label }}</button>
     </div>
 
     <div v-if="activeTab === 'groups'">
       <div class="flex justify-between items-center mb-4">
-        <h2 class="text-lg font-semibold text-gray-800 dark:text-gray-100">Groups</h2>
+        <h2 class="text-lg font-semibold text-gray-800">Groups</h2>
         <button @click="showAddGroup = !showAddGroup" class="text-sm text-indigo-600 hover:underline">
           {{ showAddGroup ? 'Cancel' : '+ Add Group' }}
         </button>
       </div>
 
-      <div v-if="showAddGroup" class="bg-gray-50 dark:bg-gray-700 rounded-xl p-4 mb-5 space-y-3">
-        <h3 class="text-sm font-semibold text-gray-700 dark:text-gray-200">New Group</h3>
+      <div v-if="showAddGroup" class="bg-gray-50 rounded-xl p-4 mb-5 space-y-3">
+        <h3 class="text-sm font-semibold text-gray-700">New Group</h3>
         <form @submit.prevent="submitGroup" class="grid grid-cols-2 gap-3">
           <div>
             <label class="block text-xs text-gray-500 mb-1">Name</label>
-            <input v-model="groupForm.name" required type="text" class="w-full text-sm border-gray-300 dark:border-gray-600 dark:bg-gray-800 dark:text-white rounded-lg" />
+            <input v-model="groupForm.name" required type="text" class="w-full text-sm border-gray-300 rounded-lg" />
           </div>
           <div>
             <label class="block text-xs text-gray-500 mb-1">Prefix (e.g. IT)</label>
-            <input v-model="groupForm.prefix" required type="text" maxlength="10" class="w-full text-sm border-gray-300 dark:border-gray-600 dark:bg-gray-800 dark:text-white rounded-lg uppercase" />
+            <input v-model="groupForm.prefix" required type="text" maxlength="10" class="w-full text-sm border-gray-300 rounded-lg uppercase" />
           </div>
           <div>
             <label class="block text-xs text-gray-500 mb-1">Email Address</label>
-            <input v-model="groupForm.email_address" type="email" class="w-full text-sm border-gray-300 dark:border-gray-600 dark:bg-gray-800 dark:text-white rounded-lg" />
+            <input v-model="groupForm.email_address" type="email" class="w-full text-sm border-gray-300 rounded-lg" />
           </div>
           <div>
             <label class="block text-xs text-gray-500 mb-1">Color</label>
@@ -79,12 +79,12 @@
         <div
           v-for="group in groups"
           :key="group.id"
-          class="flex items-center justify-between px-4 py-3 bg-white dark:bg-gray-800 border border-gray-200 dark:border-gray-700 rounded-xl"
+          class="flex items-center justify-between px-4 py-3 bg-white border border-gray-200 rounded-xl"
         >
           <div class="flex items-center gap-3">
             <span class="w-3 h-3 rounded-full" :style="{ backgroundColor: group.color }"></span>
             <div>
-              <p class="font-medium text-sm text-gray-800 dark:text-gray-100">{{ group.name }}</p>
+              <p class="font-medium text-sm text-gray-800">{{ group.name }}</p>
               <p class="text-xs text-gray-400">{{ group.prefix }} · {{ group.email_address || 'No email' }}</p>
             </div>
           </div>
@@ -92,20 +92,20 @@
         </div>
       </div>
 
-      <div v-if="editingGroup" class="mt-4 bg-gray-50 dark:bg-gray-700 rounded-xl p-4 space-y-3">
-        <h3 class="text-sm font-semibold text-gray-700 dark:text-gray-200">Edit: {{ editingGroup.name }}</h3>
+      <div v-if="editingGroup" class="mt-4 bg-gray-50 rounded-xl p-4 space-y-3">
+        <h3 class="text-sm font-semibold text-gray-700">Edit: {{ editingGroup.name }}</h3>
         <form @submit.prevent="submitEditGroup" class="grid grid-cols-2 gap-3">
           <div>
             <label class="block text-xs text-gray-500 mb-1">Name</label>
-            <input v-model="editGroupForm.name" required type="text" class="w-full text-sm border-gray-300 dark:border-gray-600 dark:bg-gray-800 dark:text-white rounded-lg" />
+            <input v-model="editGroupForm.name" required type="text" class="w-full text-sm border-gray-300 rounded-lg" />
           </div>
           <div>
             <label class="block text-xs text-gray-500 mb-1">Prefix</label>
-            <input v-model="editGroupForm.prefix" required type="text" maxlength="10" class="w-full text-sm border-gray-300 dark:border-gray-600 dark:bg-gray-800 dark:text-white rounded-lg uppercase" />
+            <input v-model="editGroupForm.prefix" required type="text" maxlength="10" class="w-full text-sm border-gray-300 rounded-lg uppercase" />
           </div>
           <div>
             <label class="block text-xs text-gray-500 mb-1">Email Address</label>
-            <input v-model="editGroupForm.email_address" type="email" class="w-full text-sm border-gray-300 dark:border-gray-600 dark:bg-gray-800 dark:text-white rounded-lg" />
+            <input v-model="editGroupForm.email_address" type="email" class="w-full text-sm border-gray-300 rounded-lg" />
           </div>
           <div>
             <label class="block text-xs text-gray-500 mb-1">Color</label>
@@ -121,28 +121,28 @@
 
     <div v-if="activeTab === 'agents'">
       <div class="flex justify-between items-center mb-4">
-        <h2 class="text-lg font-semibold text-gray-800 dark:text-gray-100">Agents</h2>
+        <h2 class="text-lg font-semibold text-gray-800">Agents</h2>
         <button @click="showAddAgent = !showAddAgent" class="text-sm text-indigo-600 hover:underline">
           {{ showAddAgent ? 'Cancel' : '+ Add Agent' }}
         </button>
       </div>
 
-      <div v-if="showAddAgent" class="bg-gray-50 dark:bg-gray-700 rounded-xl p-4 mb-5 space-y-3">
+      <div v-if="showAddAgent" class="bg-gray-50 rounded-xl p-4 mb-5 space-y-3">
         <form @submit.prevent="submitAgent" class="grid grid-cols-3 gap-3">
           <div>
             <label class="block text-xs text-gray-500 mb-1">User ID</label>
-            <input v-model="agentForm.user_id" required type="number" placeholder="User ID" class="w-full text-sm border-gray-300 dark:border-gray-600 dark:bg-gray-800 dark:text-white rounded-lg" />
+            <input v-model="agentForm.user_id" required type="number" placeholder="User ID" class="w-full text-sm border-gray-300 rounded-lg" />
           </div>
           <div>
             <label class="block text-xs text-gray-500 mb-1">Group</label>
-            <select v-model="agentForm.group_id" required class="w-full text-sm border-gray-300 dark:border-gray-600 dark:bg-gray-800 dark:text-white rounded-lg">
+            <select v-model="agentForm.group_id" required class="w-full text-sm border-gray-300 rounded-lg">
               <option value="">Select group</option>
               <option v-for="g in groups" :key="g.id" :value="g.id">{{ g.name }}</option>
             </select>
           </div>
           <div>
             <label class="block text-xs text-gray-500 mb-1">Role</label>
-            <select v-model="agentForm.role" class="w-full text-sm border-gray-300 dark:border-gray-600 dark:bg-gray-800 dark:text-white rounded-lg">
+            <select v-model="agentForm.role" class="w-full text-sm border-gray-300 rounded-lg">
               <option value="agent">Agent</option>
               <option value="manager">Manager</option>
             </select>
@@ -160,10 +160,10 @@
         <div
           v-for="access in agents"
           :key="access.id"
-          class="flex items-center justify-between px-4 py-2.5 bg-white dark:bg-gray-800 border border-gray-200 dark:border-gray-700 rounded-xl"
+          class="flex items-center justify-between px-4 py-2.5 bg-white border border-gray-200 rounded-xl"
         >
           <div>
-            <p class="text-sm font-medium text-gray-800 dark:text-gray-100">{{ access.user?.name || 'User #' + access.user_id }}</p>
+            <p class="text-sm font-medium text-gray-800">{{ access.user?.name || 'User #' + access.user_id }}</p>
             <p class="text-xs text-gray-400">{{ access.user?.email }} · {{ access.group?.name || 'Unknown Group' }} · <span class="capitalize">{{ access.role }}</span></p>
           </div>
           <button @click="openRemoveAgentModal(access)" class="text-xs text-red-500 hover:underline">Remove</button>
@@ -173,17 +173,17 @@
 
     <div v-if="activeTab === 'priorities'">
       <div class="flex justify-between items-center mb-4">
-        <h2 class="text-lg font-semibold text-gray-800 dark:text-gray-100">Priority Levels</h2>
+        <h2 class="text-lg font-semibold text-gray-800">Priority Levels</h2>
         <button @click="showAddPriority = !showAddPriority" class="text-sm text-indigo-600 hover:underline">
           {{ showAddPriority ? 'Cancel' : '+ Add Priority' }}
         </button>
       </div>
 
-      <div v-if="showAddPriority" class="bg-gray-50 dark:bg-gray-700 rounded-xl p-4 mb-5 space-y-3">
+      <div v-if="showAddPriority" class="bg-gray-50 rounded-xl p-4 mb-5 space-y-3">
         <form @submit.prevent="submitPriority" class="grid grid-cols-2 gap-3">
           <div>
             <label class="block text-xs text-gray-500 mb-1">Name</label>
-            <input v-model="priorityForm.name" required type="text" class="w-full text-sm border-gray-300 dark:border-gray-600 dark:bg-gray-800 dark:text-white rounded-lg" />
+            <input v-model="priorityForm.name" required type="text" class="w-full text-sm border-gray-300 rounded-lg" />
           </div>
           <div>
             <label class="block text-xs text-gray-500 mb-1">Color</label>
@@ -191,15 +191,15 @@
           </div>
           <div class="col-span-2">
             <label class="block text-xs text-gray-500 mb-1">Description</label>
-            <input v-model="priorityForm.description" type="text" class="w-full text-sm border-gray-300 dark:border-gray-600 dark:bg-gray-800 dark:text-white rounded-lg" />
+            <input v-model="priorityForm.description" type="text" class="w-full text-sm border-gray-300 rounded-lg" />
           </div>
           <div>
             <label class="block text-xs text-gray-500 mb-1">Sort Order</label>
-            <input v-model="priorityForm.sort_order" type="number" min="0" class="w-full text-sm border-gray-300 dark:border-gray-600 dark:bg-gray-800 dark:text-white rounded-lg" />
+            <input v-model="priorityForm.sort_order" type="number" min="0" class="w-full text-sm border-gray-300 rounded-lg" />
           </div>
           <div>
             <label class="block text-xs text-gray-500 mb-1">Group (blank = global)</label>
-            <select v-model="priorityForm.group_id" class="w-full text-sm border-gray-300 dark:border-gray-600 dark:bg-gray-800 dark:text-white rounded-lg">
+            <select v-model="priorityForm.group_id" class="w-full text-sm border-gray-300 rounded-lg">
               <option :value="null">Global</option>
               <option v-for="g in groups" :key="g.id" :value="g.id">{{ g.name }}</option>
             </select>
@@ -217,11 +217,11 @@
         <div
           v-for="p in priorities"
           :key="p.id"
-          class="flex items-center gap-3 px-4 py-2.5 bg-white dark:bg-gray-800 border border-gray-200 dark:border-gray-700 rounded-xl"
+          class="flex items-center gap-3 px-4 py-2.5 bg-white border border-gray-200 rounded-xl"
         >
           <span class="w-3 h-3 rounded-full flex-shrink-0" :style="{ backgroundColor: p.color }"></span>
           <div class="flex-1">
-            <p class="text-sm font-medium text-gray-800 dark:text-gray-100">{{ p.name }}</p>
+            <p class="text-sm font-medium text-gray-800">{{ p.name }}</p>
             <p v-if="p.description" class="text-xs text-gray-400">{{ p.description }}</p>
           </div>
           <span class="text-xs text-gray-400">{{ p.group_id ? 'Group-specific' : 'Global' }}</span>
@@ -232,12 +232,12 @@
         </div>
       </div>
 
-      <div v-if="editingPriority" class="mt-4 bg-gray-50 dark:bg-gray-700 rounded-xl p-4 space-y-3">
-        <h3 class="text-sm font-semibold text-gray-700 dark:text-gray-200">Edit Priority: {{ editingPriority.name }}</h3>
+      <div v-if="editingPriority" class="mt-4 bg-gray-50 rounded-xl p-4 space-y-3">
+        <h3 class="text-sm font-semibold text-gray-700">Edit Priority: {{ editingPriority.name }}</h3>
         <form @submit.prevent="submitEditPriority" class="grid grid-cols-2 gap-3">
           <div>
             <label class="block text-xs text-gray-500 mb-1">Name</label>
-            <input v-model="editPriorityForm.name" required type="text" class="w-full text-sm border-gray-300 dark:border-gray-600 dark:bg-gray-800 dark:text-white rounded-lg" />
+            <input v-model="editPriorityForm.name" required type="text" class="w-full text-sm border-gray-300 rounded-lg" />
           </div>
           <div>
             <label class="block text-xs text-gray-500 mb-1">Color</label>
@@ -245,15 +245,15 @@
           </div>
           <div class="col-span-2">
             <label class="block text-xs text-gray-500 mb-1">Description</label>
-            <input v-model="editPriorityForm.description" type="text" class="w-full text-sm border-gray-300 dark:border-gray-600 dark:bg-gray-800 dark:text-white rounded-lg" />
+            <input v-model="editPriorityForm.description" type="text" class="w-full text-sm border-gray-300 rounded-lg" />
           </div>
           <div>
             <label class="block text-xs text-gray-500 mb-1">Sort Order</label>
-            <input v-model="editPriorityForm.sort_order" type="number" min="0" class="w-full text-sm border-gray-300 dark:border-gray-600 dark:bg-gray-800 dark:text-white rounded-lg" />
+            <input v-model="editPriorityForm.sort_order" type="number" min="0" class="w-full text-sm border-gray-300 rounded-lg" />
           </div>
           <div>
             <label class="block text-xs text-gray-500 mb-1">Scope</label>
-            <input :value="editingPriority.group_id ? 'Group-specific' : 'Global'" disabled type="text" class="w-full text-sm border-gray-300 dark:border-gray-600 dark:bg-gray-800/60 dark:text-white rounded-lg opacity-70" />
+            <input :value="editingPriority.group_id ? 'Group-specific' : 'Global'" disabled type="text" class="w-full text-sm border-gray-300 rounded-lg opacity-70" />
           </div>
           <div class="col-span-2 flex justify-end gap-2">
             <button type="button" @click="editingPriority = null" class="text-sm text-gray-500 px-3 py-2 rounded-lg border border-gray-300 hover:bg-gray-100">Cancel</button>
@@ -265,35 +265,35 @@
 
     <div v-if="activeTab === 'projects'">
       <div class="flex justify-between items-center mb-4">
-        <h2 class="text-lg font-semibold text-gray-800 dark:text-gray-100">Projects</h2>
+        <h2 class="text-lg font-semibold text-gray-800">Projects</h2>
         <button @click="showAddProject = !showAddProject" class="text-sm text-indigo-600 hover:underline">
           {{ showAddProject ? 'Cancel' : '+ Add Project' }}
         </button>
       </div>
 
-      <div v-if="showAddProject" class="bg-gray-50 dark:bg-gray-700 rounded-xl p-4 mb-5 space-y-3">
+      <div v-if="showAddProject" class="bg-gray-50 rounded-xl p-4 mb-5 space-y-3">
         <form @submit.prevent="submitProject" class="grid grid-cols-2 gap-3">
           <div>
             <label class="block text-xs text-gray-500 mb-1">Group</label>
-            <select v-model="projectForm.group_id" required class="w-full text-sm border-gray-300 dark:border-gray-600 dark:bg-gray-800 dark:text-white rounded-lg">
+            <select v-model="projectForm.group_id" required class="w-full text-sm border-gray-300 rounded-lg">
               <option value="">Select group</option>
               <option v-for="g in groups" :key="g.id" :value="g.id">{{ g.name }}</option>
             </select>
           </div>
           <div>
             <label class="block text-xs text-gray-500 mb-1">Status</label>
-            <select v-model="projectForm.status" class="w-full text-sm border-gray-300 dark:border-gray-600 dark:bg-gray-800 dark:text-white rounded-lg">
+            <select v-model="projectForm.status" class="w-full text-sm border-gray-300 rounded-lg">
               <option value="active">Active</option>
               <option value="archived">Archived</option>
             </select>
           </div>
           <div class="col-span-2">
             <label class="block text-xs text-gray-500 mb-1">Name</label>
-            <input v-model="projectForm.name" required type="text" class="w-full text-sm border-gray-300 dark:border-gray-600 dark:bg-gray-800 dark:text-white rounded-lg" />
+            <input v-model="projectForm.name" required type="text" class="w-full text-sm border-gray-300 rounded-lg" />
           </div>
           <div class="col-span-2">
             <label class="block text-xs text-gray-500 mb-1">Description</label>
-            <textarea v-model="projectForm.description" rows="3" class="w-full text-sm border-gray-300 dark:border-gray-600 dark:bg-gray-800 dark:text-white rounded-lg"></textarea>
+            <textarea v-model="projectForm.description" rows="3" class="w-full text-sm border-gray-300 rounded-lg"></textarea>
           </div>
           <div class="col-span-2 flex justify-end">
             <button type="submit" :disabled="projectForm.processing" class="bg-indigo-600 text-white text-sm px-4 py-2 rounded-lg hover:bg-indigo-700 disabled:opacity-60">
@@ -308,10 +308,10 @@
         <div
           v-for="project in projects"
           :key="project.id"
-          class="flex items-center gap-3 px-4 py-3 bg-white dark:bg-gray-800 border border-gray-200 dark:border-gray-700 rounded-xl"
+          class="flex items-center gap-3 px-4 py-3 bg-white border border-gray-200 rounded-xl"
         >
           <div class="flex-1">
-            <p class="text-sm font-medium text-gray-800 dark:text-gray-100">{{ project.name }}</p>
+            <p class="text-sm font-medium text-gray-800">{{ project.name }}</p>
             <p class="text-xs text-gray-400">{{ groups.find(g => g.id === project.group_id)?.name || 'Unknown Group' }} · {{ project.status }}</p>
             <p v-if="project.description" class="text-xs text-gray-500 mt-1">{{ project.description }}</p>
           </div>
@@ -322,27 +322,27 @@
         </div>
       </div>
 
-      <div v-if="editingProject" class="mt-4 bg-gray-50 dark:bg-gray-700 rounded-xl p-4 space-y-3">
-        <h3 class="text-sm font-semibold text-gray-700 dark:text-gray-200">Edit Project: {{ editingProject.name }}</h3>
+      <div v-if="editingProject" class="mt-4 bg-gray-50 rounded-xl p-4 space-y-3">
+        <h3 class="text-sm font-semibold text-gray-700">Edit Project: {{ editingProject.name }}</h3>
         <form @submit.prevent="submitEditProject" class="grid grid-cols-2 gap-3">
           <div class="col-span-2">
             <label class="block text-xs text-gray-500 mb-1">Name</label>
-            <input v-model="editProjectForm.name" required type="text" class="w-full text-sm border-gray-300 dark:border-gray-600 dark:bg-gray-800 dark:text-white rounded-lg" />
+            <input v-model="editProjectForm.name" required type="text" class="w-full text-sm border-gray-300 rounded-lg" />
           </div>
           <div>
             <label class="block text-xs text-gray-500 mb-1">Status</label>
-            <select v-model="editProjectForm.status" class="w-full text-sm border-gray-300 dark:border-gray-600 dark:bg-gray-800 dark:text-white rounded-lg">
+            <select v-model="editProjectForm.status" class="w-full text-sm border-gray-300 rounded-lg">
               <option value="active">Active</option>
               <option value="archived">Archived</option>
             </select>
           </div>
           <div>
             <label class="block text-xs text-gray-500 mb-1">Group</label>
-            <input :value="groups.find(g => g.id === editingProject.group_id)?.name || 'Unknown Group'" disabled type="text" class="w-full text-sm border-gray-300 dark:border-gray-600 dark:bg-gray-800/60 dark:text-white rounded-lg opacity-70" />
+            <input :value="groups.find(g => g.id === editingProject.group_id)?.name || 'Unknown Group'" disabled type="text" class="w-full text-sm border-gray-300 rounded-lg opacity-70" />
           </div>
           <div class="col-span-2">
             <label class="block text-xs text-gray-500 mb-1">Description</label>
-            <textarea v-model="editProjectForm.description" rows="3" class="w-full text-sm border-gray-300 dark:border-gray-600 dark:bg-gray-800 dark:text-white rounded-lg"></textarea>
+            <textarea v-model="editProjectForm.description" rows="3" class="w-full text-sm border-gray-300 rounded-lg"></textarea>
           </div>
           <div class="col-span-2 flex justify-end gap-2">
             <button type="button" @click="editingProject = null" class="text-sm text-gray-500 px-3 py-2 rounded-lg border border-gray-300 hover:bg-gray-100">Cancel</button>
@@ -354,9 +354,9 @@
   </div>
 
   <div v-if="removeAgentModalOpen" class="fixed inset-0 z-50 flex items-center justify-center bg-black/50 px-4">
-    <div class="w-full max-w-md rounded-2xl bg-white dark:bg-gray-800 p-6 shadow-xl">
-      <h3 class="text-lg font-semibold text-gray-900 dark:text-white">Remove agent?</h3>
-      <p class="mt-2 text-sm text-gray-600 dark:text-gray-300">
+    <div class="w-full max-w-md rounded-2xl bg-white p-6 shadow-xl">
+      <h3 class="text-lg font-semibold text-gray-900">Remove agent?</h3>
+      <p class="mt-2 text-sm text-gray-600">
         Remove <strong>{{ pendingAgentRemoval?.user?.name || ('User #' + pendingAgentRemoval?.user_id) }}</strong>
         from <strong>{{ pendingAgentRemoval?.group?.name }}</strong>?
       </p>
@@ -368,9 +368,9 @@
   </div>
 
   <div v-if="deletePriorityModalOpen" class="fixed inset-0 z-50 flex items-center justify-center bg-black/50 px-4">
-    <div class="w-full max-w-md rounded-2xl bg-white dark:bg-gray-800 p-6 shadow-xl">
-      <h3 class="text-lg font-semibold text-gray-900 dark:text-white">Delete priority?</h3>
-      <p class="mt-2 text-sm text-gray-600 dark:text-gray-300">
+    <div class="w-full max-w-md rounded-2xl bg-white p-6 shadow-xl">
+      <h3 class="text-lg font-semibold text-gray-900">Delete priority?</h3>
+      <p class="mt-2 text-sm text-gray-600">
         Delete <strong>{{ pendingPriorityDelete?.name }}</strong>? This cannot be undone.
       </p>
       <div class="mt-6 flex justify-end gap-2">
@@ -381,9 +381,9 @@
   </div>
 
   <div v-if="deleteProjectModalOpen" class="fixed inset-0 z-50 flex items-center justify-center bg-black/50 px-4">
-    <div class="w-full max-w-md rounded-2xl bg-white dark:bg-gray-800 p-6 shadow-xl">
-      <h3 class="text-lg font-semibold text-gray-900 dark:text-white">Delete project?</h3>
-      <p class="mt-2 text-sm text-gray-600 dark:text-gray-300">
+    <div class="w-full max-w-md rounded-2xl bg-white p-6 shadow-xl">
+      <h3 class="text-lg font-semibold text-gray-900">Delete project?</h3>
+      <p class="mt-2 text-sm text-gray-600">
         Delete <strong>{{ pendingProjectDelete?.name }}</strong>? This cannot be undone.
       </p>
       <div class="mt-6 flex justify-end gap-2">
diff --git a/resources/js/Pages/Ticketing/Show.vue b/resources/js/Pages/Ticketing/Show.vue
index 5f2507c..8d8b3bc 100644
--- a/resources/js/Pages/Ticketing/Show.vue
+++ b/resources/js/Pages/Ticketing/Show.vue
@@ -1,218 +1,218 @@
 <template>
-  <div class="max-w-4xl mx-auto py-8 px-4">
-    <!-- Header -->
-    <div class="mb-6">
-      <Link :href="route('ticketing.index')" class="text-sm text-indigo-600 hover:underline">← Back to tickets</Link>
-    </div>
+  <AppLayout>
+    <div class="max-w-4xl mx-auto">
+      <!-- Header -->
+      <div class="mb-6">
+        <Link :href="route('ticketing.index')" class="text-sm text-indigo-600 hover:underline">← Back to tickets</Link>
+      </div>
 
-    <div class="bg-white dark:bg-gray-800 rounded-xl shadow-sm border border-gray-200 dark:border-gray-700">
-      <!-- Ticket Header -->
-      <div class="p-5 border-b border-gray-200 dark:border-gray-700">
-        <div class="flex items-start gap-3 flex-wrap">
-          <span
-            class="inline-block text-xs font-mono font-semibold px-2 py-1 rounded text-white flex-shrink-0"
-            :style="{ backgroundColor: ticket.group?.color || '#6366f1' }"
-          >
-            {{ ticket.number }}
-          </span>
+      <div class="bg-white rounded-xl shadow-sm border border-gray-200">
+        <!-- Ticket Header -->
+        <div class="p-5 border-b border-gray-200">
+          <div class="flex items-start gap-3 flex-wrap">
+            <span
+              class="inline-block text-xs font-mono font-semibold px-2 py-1 rounded text-white flex-shrink-0"
+              :style="{ backgroundColor: ticket.group?.color || '#6366f1' }"
+            >
+              {{ ticket.number }}
+            </span>
 
-          <!-- Title (editable inline for agents) -->
-          <div class="flex-1 min-w-0">
-            <div v-if="editingTitle && isAgent" class="flex items-center gap-2">
+            <!-- Title (editable inline for agents) -->
+            <div class="flex-1 min-w-0">
+              <div v-if="editingTitle && isAgent" class="flex items-center gap-2">
+                <input
+                  v-model="titleEdit"
+                  class="flex-1 text-xl font-semibold border-b-2 border-indigo-400 bg-transparent focus:outline-none"
+                  @keyup.enter="saveTitle"
+                  @keyup.esc="editingTitle = false"
+                />
+                <button @click="saveTitle" class="text-xs text-green-600 hover:underline">Save</button>
+                <button @click="editingTitle = false" class="text-xs text-gray-400 hover:underline">Cancel</button>
+              </div>
+              <h1
+                v-else
+                class="text-xl font-semibold text-gray-900"
+                :class="{ 'cursor-pointer hover:text-indigo-600': isAgent }"
+                @click="isAgent && startEditTitle()"
+              >
+                {{ ticket.title }}
+                <span v-if="isAgent" class="ml-1 text-xs text-gray-400">✏️</span>
+              </h1>
+            </div>
+          </div>
+
+          <!-- Meta row -->
+          <div class="flex flex-wrap items-center gap-3 mt-3">
+            <!-- Status -->
+            <div>
+              <select
+                v-if="isAgent"
+                v-model="metaForm.status"
+                @change="saveMeta"
+                class="text-xs border-0 rounded-full px-3 py-1 font-medium cursor-pointer"
+                :class="statusClass(metaForm.status)"
+              >
+                <option v-for="s in statuses" :key="s.value" :value="s.value">{{ s.label }}</option>
+              </select>
+              <span v-else :class="statusClass(ticket.status)" class="inline-block text-xs px-2 py-1 rounded-full font-medium">
+                {{ statusLabel(ticket.status) }}
+              </span>
+            </div>
+
+            <!-- Priority -->
+            <div>
+              <select
+                v-if="isAgent"
+                v-model="metaForm.priority_id"
+                @change="saveMeta"
+                class="text-xs border border-gray-200 rounded-full px-3 py-1"
+              >
+                <option :value="null">No priority</option>
+                <option v-for="p in priorities" :key="p.id" :value="p.id">
+                  {{ p.name }}
+                </option>
+              </select>
+              <span v-else-if="ticket.priority" class="inline-flex items-center gap-1 text-xs text-gray-600">
+                <span class="w-2 h-2 rounded-full" :style="{ backgroundColor: ticket.priority.color }"></span>
+                {{ ticket.priority.name }}
+              </span>
+            </div>
+
+            <!-- Assignee -->
+            <div v-if="isAgent">
+              <select
+                v-model="metaForm.assigned_to"
+                @change="saveMeta"
+                class="text-xs border border-gray-200 rounded-full px-3 py-1"
+              >
+                <option :value="null">Unassigned</option>
+                <option v-for="a in agents" :key="a.id" :value="a.id">{{ a.name }}</option>
+              </select>
+            </div>
+
+            <!-- Due date -->
+            <div class="flex items-center gap-1 text-xs text-gray-500">
+              <span>📅</span>
               <input
-                v-model="titleEdit"
-                class="flex-1 text-xl font-semibold border-b-2 border-indigo-400 bg-transparent dark:text-white focus:outline-none"
-                @keyup.enter="saveTitle"
-                @keyup.esc="editingTitle = false"
+                v-if="isAgent"
+                v-model="metaForm.due_date"
+                type="date"
+                @change="saveMeta"
+                class="text-xs border-0 bg-transparent cursor-pointer p-0"
               />
-              <button @click="saveTitle" class="text-xs text-green-600 hover:underline">Save</button>
-              <button @click="editingTitle = false" class="text-xs text-gray-400 hover:underline">Cancel</button>
+              <span v-else>{{ ticket.due_date || 'No due date' }}</span>
+            </div>
+
+            <!-- Edit / Delete actions -->
+            <div class="ml-auto flex gap-2">
+              <Link
+                v-if="isAgent"
+                :href="route('ticketing.edit', { ticket: ticket.id })"
+                class="text-xs text-indigo-600 hover:underline"
+              >Edit</Link>
+              <button
+                v-if="isManager"
+                @click="confirmDelete"
+                class="text-xs text-red-500 hover:underline"
+              >Delete</button>
             </div>
-            <h1
-              v-else
-              class="text-xl font-semibold text-gray-900 dark:text-white"
-              :class="{ 'cursor-pointer hover:text-indigo-600': isAgent }"
-              @click="isAgent && startEditTitle()"
-            >
-              {{ ticket.title }}
-              <span v-if="isAgent" class="ml-1 text-xs text-gray-400">✏️</span>
-            </h1>
           </div>
         </div>
 
-        <!-- Meta row -->
-        <div class="flex flex-wrap items-center gap-3 mt-3">
-          <!-- Status -->
-          <div>
-            <select
-              v-if="isAgent"
-              v-model="metaForm.status"
-              @change="saveMeta"
-              class="text-xs border-0 rounded-full px-3 py-1 font-medium cursor-pointer"
-              :class="statusClass(metaForm.status)"
-            >
-              <option v-for="s in statuses" :key="s.value" :value="s.value">{{ s.label }}</option>
-            </select>
-            <span v-else :class="statusClass(ticket.status)" class="inline-block text-xs px-2 py-1 rounded-full font-medium">
-              {{ statusLabel(ticket.status) }}
-            </span>
+        <!-- Message Thread -->
+        <div class="p-5 space-y-4 max-h-[60vh] overflow-y-auto">
+          <div v-if="ticket.messages.length === 0" class="text-sm text-gray-400 text-center py-8">
+            No messages yet.
           </div>
 
-          <!-- Priority -->
-          <div>
-            <select
-              v-if="isAgent"
-              v-model="metaForm.priority_id"
-              @change="saveMeta"
-              class="text-xs border border-gray-200 dark:border-gray-600 rounded-full px-3 py-1 dark:bg-gray-700 dark:text-white"
-            >
-              <option :value="null">No priority</option>
-              <option v-for="p in priorities" :key="p.id" :value="p.id">
-                {{ p.name }}
-              </option>
-            </select>
-            <span v-else-if="ticket.priority" class="inline-flex items-center gap-1 text-xs text-gray-600 dark:text-gray-300">
-              <span class="w-2 h-2 rounded-full" :style="{ backgroundColor: ticket.priority.color }"></span>
-              {{ ticket.priority.name }}
-            </span>
-          </div>
-
-          <!-- Assignee -->
-          <div v-if="isAgent">
-            <select
-              v-model="metaForm.assigned_to"
-              @change="saveMeta"
-              class="text-xs border border-gray-200 dark:border-gray-600 rounded-full px-3 py-1 dark:bg-gray-700 dark:text-white"
-            >
-              <option :value="null">Unassigned</option>
-              <option v-for="a in agents" :key="a.id" :value="a.id">{{ a.name }}</option>
-            </select>
-          </div>
-
-          <!-- Due date -->
-          <div class="flex items-center gap-1 text-xs text-gray-500 dark:text-gray-400">
-            <span>📅</span>
-            <input
-              v-if="isAgent"
-              v-model="metaForm.due_date"
-              type="date"
-              @change="saveMeta"
-              class="text-xs border-0 bg-transparent dark:text-gray-400 cursor-pointer p-0"
-            />
-            <span v-else>{{ ticket.due_date || 'No due date' }}</span>
-          </div>
-
-          <!-- Edit / Delete actions -->
-          <div class="ml-auto flex gap-2">
-            <Link
-              v-if="isAgent"
-              :href="route('ticketing.edit', { ticket: ticket.id })"
-              class="text-xs text-indigo-600 hover:underline"
-            >Edit</Link>
-            <button
-              v-if="isManager"
-              @click="confirmDelete"
-              class="text-xs text-red-500 hover:underline"
-            >Delete</button>
-          </div>
-        </div>
-      </div>
-
-      <!-- Message Thread -->
-      <div class="p-5 space-y-4 max-h-[60vh] overflow-y-auto">
-        <div v-if="ticket.messages.length === 0" class="text-sm text-gray-400 text-center py-8">
-          No messages yet.
-        </div>
-
-        <div
-          v-for="msg in ticket.messages"
-          :key="msg.id"
-          :class="[
-            'flex',
-            isOwnMessage(msg) ? 'justify-end' : 'justify-start'
-          ]"
-        >
           <div
-            :class="[
-              'max-w-[75%] rounded-xl px-4 py-2.5 text-sm',
-              msg.is_internal
-                ? 'bg-amber-50 dark:bg-amber-900/30 border border-amber-200 dark:border-amber-700 text-amber-900 dark:text-amber-100'
-                : isOwnMessage(msg)
-                  ? 'bg-indigo-600 text-white'
-                  : 'bg-gray-100 dark:bg-gray-700 text-gray-800 dark:text-gray-100'
-            ]"
+            v-for="msg in ticket.messages"
+            :key="msg.id"
+            :class="['flex', isOwnMessage(msg) ? 'justify-end' : 'justify-start']"
           >
-            <div class="flex items-center gap-2 mb-1 text-xs opacity-70">
-              <span v-if="msg.is_internal">🔒 Internal Note · </span>
-              <span>{{ msg.author?.name || msg.author_email || 'Unknown' }}</span>
-              <span>· {{ timeAgo(msg.created_at) }}</span>
-            </div>
-            <p class="whitespace-pre-wrap">{{ msg.body }}</p>
-          </div>
-        </div>
-      </div>
-
-      <!-- Reply Area -->
-      <div class="border-t border-gray-200 dark:border-gray-700 p-5">
-        <!-- Tab switcher (agents only) -->
-        <div v-if="isAgent" class="flex gap-2 mb-3">
-          <button
-            @click="replyTab = 'reply'"
-            :class="[
-              'text-xs px-3 py-1.5 rounded-md font-medium transition',
-              replyTab === 'reply' ? 'bg-indigo-600 text-white' : 'bg-gray-100 dark:bg-gray-700 text-gray-600 dark:text-gray-300 hover:bg-gray-200'
-            ]"
-          >Reply to submitter</button>
-          <button
-            @click="replyTab = 'internal'"
-            :class="[
-              'text-xs px-3 py-1.5 rounded-md font-medium transition',
-              replyTab === 'internal' ? 'bg-amber-500 text-white' : 'bg-gray-100 dark:bg-gray-700 text-gray-600 dark:text-gray-300 hover:bg-gray-200'
-            ]"
-          >🔒 Internal Note</button>
-        </div>
-
-        <form @submit.prevent="sendMessage">
-          <textarea
-            v-model="messageForm.body"
-            required
-            rows="3"
-            :placeholder="replyTab === 'internal' ? 'Internal note — only visible to agents…' : 'Type your reply…'"
-            :class="[
-              'w-full rounded-lg text-sm border',
-              replyTab === 'internal'
-                ? 'border-amber-300 bg-amber-50 dark:bg-amber-900/20 dark:border-amber-700'
-                : 'border-gray-300 dark:border-gray-600 dark:bg-gray-700 dark:text-white'
-            ]"
-          ></textarea>
-
-          <div class="flex items-center justify-between mt-3">
-            <label class="flex items-center gap-2 text-xs text-gray-500 cursor-pointer">
-              <input type="file" class="hidden" @change="attachFile" />
-              <span class="text-gray-400 hover:text-indigo-600 transition">📎 Attach file</span>
-            </label>
-            <button
-              type="submit"
-              :disabled="messageForm.processing"
+            <div
               :class="[
-                'inline-flex items-center gap-1 text-sm font-medium px-4 py-2 rounded-lg transition',
-                replyTab === 'internal'
-                  ? 'bg-amber-500 text-white hover:bg-amber-600 disabled:opacity-60'
-                  : 'bg-indigo-600 text-white hover:bg-indigo-700 disabled:opacity-60'
+                'max-w-[75%] rounded-xl px-4 py-2.5 text-sm',
+                msg.is_internal
+                  ? 'bg-amber-50 border border-amber-200 text-amber-900'
+                  : isOwnMessage(msg)
+                    ? 'bg-indigo-600 text-white'
+                    : 'bg-gray-100 text-gray-800'
               ]"
             >
-              {{ messageForm.processing ? 'Sending…' : 'Send' }}
-            </button>
+              <div class="flex items-center gap-2 mb-1 text-xs opacity-70">
+                <span v-if="msg.is_internal">🔒 Internal Note · </span>
+                <span>{{ msg.author?.name || msg.author_email || 'Unknown' }}</span>
+                <span>· {{ timeAgo(msg.created_at) }}</span>
+              </div>
+              <p class="whitespace-pre-wrap">{{ msg.body }}</p>
+            </div>
           </div>
-        </form>
+        </div>
+
+        <!-- Reply Area -->
+        <div class="border-t border-gray-200 p-5">
+          <!-- Tab switcher (agents only) -->
+          <div v-if="isAgent" class="flex gap-2 mb-3">
+            <button
+              @click="replyTab = 'reply'"
+              :class="[
+                'text-xs px-3 py-1.5 rounded-md font-medium transition',
+                replyTab === 'reply' ? 'bg-indigo-600 text-white' : 'bg-gray-100 text-gray-600 hover:bg-gray-200'
+              ]"
+            >Reply to submitter</button>
+            <button
+              @click="replyTab = 'internal'"
+              :class="[
+                'text-xs px-3 py-1.5 rounded-md font-medium transition',
+                replyTab === 'internal' ? 'bg-amber-500 text-white' : 'bg-gray-100 text-gray-600 hover:bg-gray-200'
+              ]"
+            >🔒 Internal Note</button>
+          </div>
+
+          <form @submit.prevent="sendMessage">
+            <textarea
+              v-model="messageForm.body"
+              required
+              rows="3"
+              :placeholder="replyTab === 'internal' ? 'Internal note — only visible to agents…' : 'Type your reply…'"
+              :class="[
+                'w-full rounded-lg text-sm border',
+                replyTab === 'internal'
+                  ? 'border-amber-300 bg-amber-50'
+                  : 'border-gray-300'
+              ]"
+            ></textarea>
+
+            <div class="flex items-center justify-between mt-3">
+              <label class="flex items-center gap-2 text-xs text-gray-500 cursor-pointer">
+                <input type="file" class="hidden" @change="attachFile" />
+                <span class="text-gray-400 hover:text-indigo-600 transition">📎 Attach file</span>
+              </label>
+              <button
+                type="submit"
+                :disabled="messageForm.processing"
+                :class="[
+                  'inline-flex items-center gap-1 text-sm font-medium px-4 py-2 rounded-lg transition',
+                  replyTab === 'internal'
+                    ? 'bg-amber-500 text-white hover:bg-amber-600 disabled:opacity-60'
+                    : 'bg-gray-900 text-white hover:bg-gray-700 disabled:opacity-60'
+                ]"
+              >
+                {{ messageForm.processing ? 'Sending…' : 'Send' }}
+              </button>
+            </div>
+          </form>
+        </div>
       </div>
     </div>
-  </div>
+  </AppLayout>
 </template>
 
 <script setup>
-import { ref, computed } from 'vue'
+import { ref } from 'vue'
 import { Link, useForm, router } from '@inertiajs/vue3'
+import AppLayout from '@/Layouts/AppLayout.vue'
 
 const props = defineProps({
   ticket: Object,
@@ -247,8 +247,6 @@ const messageForm = useForm({
 })
 
 function isOwnMessage(msg) {
-  // If the message user_id matches the current user (we don't have auth here easily, 
-  // but for display purposes: agents on right when it's not submitter's message)
   return !props.isAgent ? msg.user_id === props.ticket.submitter_id : msg.user_id !== props.ticket.submitter_id
 }
 
@@ -295,11 +293,11 @@ function statusLabel(status) {
 
 function statusClass(status) {
   const map = {
-    open: 'bg-blue-100 text-blue-700 dark:bg-blue-900 dark:text-blue-200',
-    in_progress: 'bg-purple-100 text-purple-700 dark:bg-purple-900 dark:text-purple-200',
-    pending: 'bg-yellow-100 text-yellow-700 dark:bg-yellow-900 dark:text-yellow-200',
-    resolved: 'bg-green-100 text-green-700 dark:bg-green-900 dark:text-green-200',
-    closed: 'bg-gray-100 text-gray-500 dark:bg-gray-700 dark:text-gray-400',
+    open: 'bg-blue-100 text-blue-700',
+    in_progress: 'bg-purple-100 text-purple-700',
+    pending: 'bg-yellow-100 text-yellow-700',
+    resolved: 'bg-green-100 text-green-700',
+    closed: 'bg-gray-100 text-gray-500',
   }
   return map[status] || 'bg-gray-100 text-gray-600'
 }
diff --git a/src/Http/Controllers/TicketController.php b/src/Http/Controllers/TicketController.php
index 0689180..de20ffb 100644
--- a/src/Http/Controllers/TicketController.php
+++ b/src/Http/Controllers/TicketController.php
@@ -242,6 +242,7 @@ class TicketController extends Controller
                 'groups' => [],
                 'priorities' => [],
                 'isBootstrap' => true,
+                'isSiteAdmin' => in_array(Auth::user()->role ?? '', ['admin', 'super_admin']),
             ]);
         }
 
@@ -255,6 +256,7 @@ class TicketController extends Controller
             'groups' => $groups,
             'priorities' => $priorities,
             'isBootstrap' => false,
+            'isSiteAdmin' => in_array(Auth::user()->role ?? '', ['admin', 'super_admin']),
         ]);
     }
 
diff --git a/src/Http/Controllers/TicketingSettingsController.php b/src/Http/Controllers/TicketingSettingsController.php
index 02ad33f..3760136 100644
--- a/src/Http/Controllers/TicketingSettingsController.php
+++ b/src/Http/Controllers/TicketingSettingsController.php
@@ -235,6 +235,11 @@ class TicketingSettingsController extends Controller
 
         if ($priority->group_id) {
             $this->requireManagerAccess($priority->group_id);
+        } else {
+            // Global priorities require site admin
+            if (!$this->isSiteAdmin()) {
+                abort(403, 'Only site admins can manage global priorities.');
+            }
         }
 
         $validated = $request->validate([
@@ -264,6 +269,11 @@ class TicketingSettingsController extends Controller
 
         if ($priority->group_id) {
             $this->requireManagerAccess($priority->group_id);
+        } else {
+            // Global priorities require site admin
+            if (!$this->isSiteAdmin()) {
+                abort(403, 'Only site admins can manage global priorities.');
+            }
         }
 
         if ($priority->tickets()->exists()) {