feat: initial dashboard-ticketing scaffold

This commit is contained in:
Joel Wedemire
2026-04-08 14:17:26 -07:00
parent 1448eb7cf4
commit 81d0d54f50
13 changed files with 980 additions and 0 deletions

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<template>
<AppLayout title="New Ticket">
<div class="p-6 max-w-2xl">
<div class="flex items-center gap-3 mb-6">
<Link :href="route('ticketing.index')" class="text-sm text-gray-500 hover:underline"> Tickets</Link>
<h1 class="text-2xl font-bold text-gray-900">Submit a Ticket</h1>
</div>
<form @submit.prevent="submit" class="bg-white rounded-xl shadow p-6 space-y-5">
<!-- Title -->
<div>
<label class="block text-sm font-medium text-gray-700 mb-1">Title <span class="text-red-500">*</span></label>
<input
v-model="form.title"
type="text"
maxlength="255"
placeholder="Brief summary of the issue"
class="w-full px-4 py-2 border border-gray-300 rounded-lg text-sm focus:outline-none focus:ring-2 focus:ring-indigo-400"
:class="{ 'border-red-400': errors.title }"
/>
<p v-if="errors.title" class="mt-1 text-xs text-red-500">{{ errors.title }}</p>
</div>
<!-- Description -->
<div>
<label class="block text-sm font-medium text-gray-700 mb-1">Description <span class="text-red-500">*</span></label>
<textarea
v-model="form.description"
rows="5"
placeholder="Describe the issue in detail…"
class="w-full px-4 py-2 border border-gray-300 rounded-lg text-sm focus:outline-none focus:ring-2 focus:ring-indigo-400"
:class="{ 'border-red-400': errors.description }"
/>
<p v-if="errors.description" class="mt-1 text-xs text-red-500">{{ errors.description }}</p>
</div>
<!-- Category + Priority -->
<div class="grid grid-cols-2 gap-4">
<div>
<label class="block text-sm font-medium text-gray-700 mb-1">Category <span class="text-red-500">*</span></label>
<select
v-model="form.category"
class="w-full px-3 py-2 border border-gray-300 rounded-lg text-sm focus:outline-none focus:ring-2 focus:ring-indigo-400"
:class="{ 'border-red-400': errors.category }"
>
<option value="">Select category</option>
<option value="IT">IT</option>
<option value="Facilities">Facilities</option>
<option value="HR">HR</option>
<option value="Other">Other</option>
</select>
<p v-if="errors.category" class="mt-1 text-xs text-red-500">{{ errors.category }}</p>
</div>
<div>
<label class="block text-sm font-medium text-gray-700 mb-1">Priority <span class="text-red-500">*</span></label>
<select
v-model="form.priority"
class="w-full px-3 py-2 border border-gray-300 rounded-lg text-sm focus:outline-none focus:ring-2 focus:ring-indigo-400"
:class="{ 'border-red-400': errors.priority }"
>
<option value="">Select priority</option>
<option value="low">Low</option>
<option value="medium">Medium</option>
<option value="high">High</option>
<option value="urgent">Urgent</option>
</select>
<p v-if="errors.priority" class="mt-1 text-xs text-red-500">{{ errors.priority }}</p>
</div>
</div>
<div class="flex justify-end gap-3 pt-2">
<Link :href="route('ticketing.index')" class="px-4 py-2 text-sm text-gray-600 bg-gray-100 hover:bg-gray-200 rounded-lg transition">
Cancel
</Link>
<button
type="submit"
:disabled="processing"
class="px-5 py-2 text-sm text-white rounded-lg transition disabled:opacity-50"
style="background-color: var(--color-sidebar-active-bg)"
>
{{ processing ? 'Submitting…' : 'Submit Ticket' }}
</button>
</div>
</form>
</div>
</AppLayout>
</template>
<script setup>
import { ref } from 'vue'
import { Link, useForm } from '@inertiajs/vue3'
import AppLayout from '@/Layouts/AppLayout.vue'
const form = useForm({
title: '',
description: '',
category: '',
priority: 'medium',
})
const processing = ref(false)
const errors = ref({})
function submit() {
processing.value = true
form.post(route('ticketing.store'), {
onError: (e) => { errors.value = e },
onFinish: () => { processing.value = false },
})
}
</script>

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<template>
<AppLayout :title="`Edit Ticket #${ticket.id}`">
<div class="p-6 max-w-2xl">
<div class="flex items-center gap-3 mb-6">
<Link :href="route('ticketing.show', ticket.id)" class="text-sm text-gray-500 hover:underline"> Ticket #{{ ticket.id }}</Link>
<h1 class="text-2xl font-bold text-gray-900">Edit Ticket</h1>
</div>
<form @submit.prevent="submit" class="bg-white rounded-xl shadow p-6 space-y-5">
<!-- Title -->
<div>
<label class="block text-sm font-medium text-gray-700 mb-1">Title <span class="text-red-500">*</span></label>
<input
v-model="form.title"
type="text"
maxlength="255"
class="w-full px-4 py-2 border border-gray-300 rounded-lg text-sm focus:outline-none focus:ring-2 focus:ring-indigo-400"
:class="{ 'border-red-400': errors.title }"
/>
<p v-if="errors.title" class="mt-1 text-xs text-red-500">{{ errors.title }}</p>
</div>
<!-- Description -->
<div>
<label class="block text-sm font-medium text-gray-700 mb-1">Description <span class="text-red-500">*</span></label>
<textarea
v-model="form.description"
rows="5"
class="w-full px-4 py-2 border border-gray-300 rounded-lg text-sm focus:outline-none focus:ring-2 focus:ring-indigo-400"
:class="{ 'border-red-400': errors.description }"
/>
<p v-if="errors.description" class="mt-1 text-xs text-red-500">{{ errors.description }}</p>
</div>
<!-- Category + Priority -->
<div class="grid grid-cols-2 gap-4">
<div>
<label class="block text-sm font-medium text-gray-700 mb-1">Category <span class="text-red-500">*</span></label>
<select
v-model="form.category"
class="w-full px-3 py-2 border border-gray-300 rounded-lg text-sm focus:outline-none focus:ring-2 focus:ring-indigo-400"
:class="{ 'border-red-400': errors.category }"
>
<option value="IT">IT</option>
<option value="Facilities">Facilities</option>
<option value="HR">HR</option>
<option value="Other">Other</option>
</select>
<p v-if="errors.category" class="mt-1 text-xs text-red-500">{{ errors.category }}</p>
</div>
<div>
<label class="block text-sm font-medium text-gray-700 mb-1">Priority <span class="text-red-500">*</span></label>
<select
v-model="form.priority"
class="w-full px-3 py-2 border border-gray-300 rounded-lg text-sm focus:outline-none focus:ring-2 focus:ring-indigo-400"
:class="{ 'border-red-400': errors.priority }"
>
<option value="low">Low</option>
<option value="medium">Medium</option>
<option value="high">High</option>
<option value="urgent">Urgent</option>
</select>
<p v-if="errors.priority" class="mt-1 text-xs text-red-500">{{ errors.priority }}</p>
</div>
</div>
<!-- Admin-only: Status + Assigned To -->
<template v-if="isAdmin">
<div class="grid grid-cols-2 gap-4">
<div>
<label class="block text-sm font-medium text-gray-700 mb-1">Status</label>
<select
v-model="form.status"
class="w-full px-3 py-2 border border-gray-300 rounded-lg text-sm focus:outline-none focus:ring-2 focus:ring-indigo-400"
>
<option value="open">Open</option>
<option value="in_progress">In Progress</option>
<option value="resolved">Resolved</option>
<option value="closed">Closed</option>
</select>
</div>
</div>
</template>
<div class="flex justify-between items-center pt-2">
<button
type="button"
@click="destroy"
class="px-4 py-2 text-sm text-red-600 hover:text-red-800 transition"
>
Delete Ticket
</button>
<div class="flex gap-3">
<Link :href="route('ticketing.show', ticket.id)" class="px-4 py-2 text-sm text-gray-600 bg-gray-100 hover:bg-gray-200 rounded-lg transition">
Cancel
</Link>
<button
type="submit"
:disabled="processing"
class="px-5 py-2 text-sm text-white rounded-lg transition disabled:opacity-50"
style="background-color: var(--color-sidebar-active-bg)"
>
{{ processing ? 'Saving…' : 'Save Changes' }}
</button>
</div>
</div>
</form>
</div>
</AppLayout>
</template>
<script setup>
import { ref } from 'vue'
import { Link, useForm, router } from '@inertiajs/vue3'
import AppLayout from '@/Layouts/AppLayout.vue'
const props = defineProps({
ticket: Object,
isAdmin: { type: Boolean, default: false },
})
const form = useForm({
title: props.ticket.title,
description: props.ticket.description,
category: props.ticket.category,
priority: props.ticket.priority,
status: props.ticket.status,
assigned_to: props.ticket.assigned_to ?? '',
})
const processing = ref(false)
const errors = ref({})
function submit() {
processing.value = true
form.put(route('ticketing.update', props.ticket.id), {
onError: (e) => { errors.value = e },
onFinish: () => { processing.value = false },
})
}
function destroy() {
if (!confirm('Delete this ticket? This cannot be undone.')) return
router.delete(route('ticketing.destroy', props.ticket.id))
}
</script>

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<template>
<AppLayout title="Ticketing">
<div class="p-6">
<div class="flex items-center justify-between mb-6">
<h1 class="text-2xl font-bold text-gray-900">Tickets</h1>
<Link
:href="route('ticketing.create')"
class="inline-flex items-center px-4 py-2 text-white rounded-lg transition"
style="background-color: var(--color-sidebar-active-bg)"
>
+ New Ticket
</Link>
</div>
<!-- Filters -->
<div class="mb-4 flex flex-wrap items-center gap-3">
<div class="relative flex-1 min-w-[200px] max-w-md">
<input
v-model="searchInput"
type="text"
placeholder="Search tickets…"
class="w-full px-4 py-2 border border-gray-300 rounded-lg text-sm focus:outline-none focus:ring-2 focus:ring-indigo-400"
@keydown.enter="applyFilters"
/>
</div>
<select v-model="filters.status" @change="applyFilters" class="px-3 py-2 border border-gray-300 rounded-lg text-sm focus:outline-none focus:ring-2 focus:ring-indigo-400">
<option value="">All Statuses</option>
<option value="open">Open</option>
<option value="in_progress">In Progress</option>
<option value="resolved">Resolved</option>
<option value="closed">Closed</option>
</select>
<select v-model="filters.priority" @change="applyFilters" class="px-3 py-2 border border-gray-300 rounded-lg text-sm focus:outline-none focus:ring-2 focus:ring-indigo-400">
<option value="">All Priorities</option>
<option value="low">Low</option>
<option value="medium">Medium</option>
<option value="high">High</option>
<option value="urgent">Urgent</option>
</select>
<select v-model="filters.category" @change="applyFilters" class="px-3 py-2 border border-gray-300 rounded-lg text-sm focus:outline-none focus:ring-2 focus:ring-indigo-400">
<option value="">All Categories</option>
<option value="IT">IT</option>
<option value="Facilities">Facilities</option>
<option value="HR">HR</option>
<option value="Other">Other</option>
</select>
<button
@click="applyFilters"
class="px-4 py-2 text-sm text-white rounded-lg transition"
style="background-color: var(--color-sidebar-active-bg)"
>Search</button>
<button
v-if="hasActiveFilters"
@click="clearFilters"
class="px-4 py-2 text-sm text-gray-600 bg-gray-100 hover:bg-gray-200 rounded-lg transition"
> Clear</button>
</div>
<div class="bg-white rounded-xl shadow overflow-hidden">
<div class="overflow-x-auto">
<table class="w-full text-sm">
<thead class="bg-gray-50 text-gray-600 uppercase text-xs">
<tr>
<th class="px-6 py-3 text-left">#</th>
<th class="px-6 py-3 text-left">Title</th>
<th class="px-6 py-3 text-left">Category</th>
<th class="px-6 py-3 text-left">Priority</th>
<th class="px-6 py-3 text-left">Status</th>
<th v-if="isAdmin" class="px-6 py-3 text-left">Submitter</th>
<th class="px-6 py-3 text-left">Created</th>
<th class="px-6 py-3"></th>
</tr>
</thead>
<tbody class="divide-y divide-gray-100">
<tr v-if="tickets.data.length === 0">
<td :colspan="isAdmin ? 8 : 7" class="px-6 py-10 text-center text-gray-400">
No tickets found.
</td>
</tr>
<tr
v-for="ticket in tickets.data"
:key="ticket.id"
class="hover:bg-gray-50 transition"
>
<td class="px-6 py-4 text-gray-500">{{ ticket.id }}</td>
<td class="px-6 py-4 font-medium text-gray-900 max-w-xs truncate">{{ ticket.title }}</td>
<td class="px-6 py-4 text-gray-600">{{ ticket.category }}</td>
<td class="px-6 py-4">
<span class="px-2 py-1 rounded text-xs font-medium" :class="priorityClass(ticket.priority)">
{{ ticket.priority }}
</span>
</td>
<td class="px-6 py-4">
<span class="px-2 py-1 rounded text-xs font-medium" :class="statusClass(ticket.status)">
{{ formatStatus(ticket.status) }}
</span>
</td>
<td v-if="isAdmin" class="px-6 py-4 text-gray-600">{{ ticket.submitter?.name ?? '' }}</td>
<td class="px-6 py-4 text-gray-500">{{ formatDate(ticket.created_at) }}</td>
<td class="px-6 py-4 text-right space-x-3">
<Link :href="route('ticketing.show', ticket.id)" class="text-xs text-indigo-600 hover:underline">View</Link>
<Link :href="route('ticketing.edit', ticket.id)" class="text-xs text-gray-500 hover:underline">Edit</Link>
</td>
</tr>
</tbody>
</table>
</div>
</div>
<!-- Pagination -->
<div v-if="tickets.last_page > 1" class="mt-4 flex items-center justify-between">
<p class="text-sm text-gray-600">
Showing {{ tickets.from }}{{ tickets.to }} of {{ tickets.total }} tickets
</p>
<div class="flex gap-2">
<Link v-if="tickets.prev_page_url" :href="tickets.prev_page_url" class="px-3 py-1 text-sm rounded border border-gray-300 hover:bg-gray-50 transition"> Prev</Link>
<Link v-if="tickets.next_page_url" :href="tickets.next_page_url" class="px-3 py-1 text-sm rounded border border-gray-300 hover:bg-gray-50 transition">Next </Link>
</div>
</div>
</div>
</AppLayout>
</template>
<script setup>
import { ref, computed } from 'vue'
import { Link, router } from '@inertiajs/vue3'
import AppLayout from '@/Layouts/AppLayout.vue'
const props = defineProps({
tickets: Object,
search: { type: String, default: '' },
statusFilter: { type: String, default: '' },
priorityFilter: { type: String, default: '' },
categoryFilter: { type: String, default: '' },
isAdmin: { type: Boolean, default: false },
})
const searchInput = ref(props.search)
const filters = ref({
status: props.statusFilter,
priority: props.priorityFilter,
category: props.categoryFilter,
})
const hasActiveFilters = computed(() =>
searchInput.value || filters.value.status || filters.value.priority || filters.value.category
)
function applyFilters() {
router.get(route('ticketing.index'), {
search: searchInput.value,
status: filters.value.status,
priority: filters.value.priority,
category: filters.value.category,
}, { preserveState: true, replace: true })
}
function clearFilters() {
searchInput.value = ''
filters.value = { status: '', priority: '', category: '' }
router.get(route('ticketing.index'), {}, { preserveState: true, replace: true })
}
function formatDate(d) {
return new Date(d).toLocaleDateString('en-CA')
}
function formatStatus(s) {
const map = { open: 'Open', in_progress: 'In Progress', resolved: 'Resolved', closed: 'Closed' }
return map[s] ?? s
}
function statusClass(s) {
const map = {
open: 'bg-blue-100 text-blue-700',
in_progress: 'bg-yellow-100 text-yellow-700',
resolved: 'bg-green-100 text-green-700',
closed: 'bg-gray-100 text-gray-600',
}
return map[s] ?? 'bg-gray-100 text-gray-600'
}
function priorityClass(p) {
const map = {
low: 'bg-gray-100 text-gray-600',
medium: 'bg-blue-100 text-blue-700',
high: 'bg-orange-100 text-orange-700',
urgent: 'bg-red-100 text-red-700',
}
return map[p] ?? 'bg-gray-100 text-gray-600'
}
</script>

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<template>
<AppLayout :title="`Ticket #${ticket.id}`">
<div class="p-6 max-w-3xl">
<div class="flex items-center gap-3 mb-6">
<Link :href="route('ticketing.index')" class="text-sm text-gray-500 hover:underline"> Tickets</Link>
<h1 class="text-2xl font-bold text-gray-900">Ticket #{{ ticket.id }}</h1>
<span class="px-2 py-1 rounded text-xs font-medium" :class="statusClass(ticket.status)">
{{ formatStatus(ticket.status) }}
</span>
<span class="px-2 py-1 rounded text-xs font-medium" :class="priorityClass(ticket.priority)">
{{ ticket.priority }}
</span>
</div>
<!-- Ticket Details -->
<div class="bg-white rounded-xl shadow p-6 mb-6">
<div class="flex items-start justify-between mb-4">
<h2 class="text-lg font-semibold text-gray-900">{{ ticket.title }}</h2>
<Link :href="route('ticketing.edit', ticket.id)" class="text-sm text-indigo-600 hover:underline">Edit</Link>
</div>
<p class="text-sm text-gray-700 whitespace-pre-wrap mb-5">{{ ticket.description }}</p>
<div class="grid grid-cols-2 gap-4 text-sm text-gray-600 border-t pt-4">
<div><span class="font-medium">Category:</span> {{ ticket.category }}</div>
<div><span class="font-medium">Priority:</span> {{ ticket.priority }}</div>
<div><span class="font-medium">Submitted by:</span> {{ ticket.submitter?.name ?? '—' }}</div>
<div><span class="font-medium">Assigned to:</span> {{ ticket.assignee?.name ?? 'Unassigned' }}</div>
<div><span class="font-medium">Created:</span> {{ formatDate(ticket.created_at) }}</div>
<div><span class="font-medium">Updated:</span> {{ formatDate(ticket.updated_at) }}</div>
</div>
</div>
<!-- Comments -->
<div class="bg-white rounded-xl shadow p-6 mb-6">
<h3 class="text-base font-semibold text-gray-800 mb-4">
Comments ({{ visibleComments.length }})
</h3>
<div v-if="visibleComments.length === 0" class="text-sm text-gray-400 py-4 text-center">
No comments yet.
</div>
<div class="space-y-4">
<div
v-for="comment in visibleComments"
:key="comment.id"
:class="['rounded-lg p-4 text-sm', comment.is_internal ? 'bg-yellow-50 border border-yellow-200' : 'bg-gray-50']"
>
<div class="flex items-center justify-between mb-2">
<span class="font-medium text-gray-800">{{ comment.author?.name ?? 'Unknown' }}</span>
<span class="text-xs text-gray-400">{{ formatDate(comment.created_at) }}</span>
</div>
<p class="text-gray-700 whitespace-pre-wrap">{{ comment.body }}</p>
<span v-if="comment.is_internal" class="mt-1 inline-block text-xs text-yellow-700 font-medium">Staff note</span>
</div>
</div>
</div>
<!-- Add Comment Form -->
<div class="bg-white rounded-xl shadow p-6">
<h3 class="text-base font-semibold text-gray-800 mb-4">Add Comment</h3>
<form @submit.prevent="submitComment" class="space-y-4">
<textarea
v-model="commentForm.body"
rows="4"
placeholder="Write your comment…"
class="w-full px-4 py-2 border border-gray-300 rounded-lg text-sm focus:outline-none focus:ring-2 focus:ring-indigo-400"
:class="{ 'border-red-400': commentErrors.body }"
/>
<p v-if="commentErrors.body" class="text-xs text-red-500">{{ commentErrors.body }}</p>
<div v-if="isAdmin" class="flex items-center gap-2">
<input id="is_internal" v-model="commentForm.is_internal" type="checkbox" class="rounded border-gray-300" />
<label for="is_internal" class="text-sm text-gray-700">Mark as internal staff note</label>
</div>
<div class="flex justify-end">
<button
type="submit"
:disabled="commentProcessing"
class="px-5 py-2 text-sm text-white rounded-lg transition disabled:opacity-50"
style="background-color: var(--color-sidebar-active-bg)"
>
{{ commentProcessing ? 'Posting…' : 'Post Comment' }}
</button>
</div>
</form>
</div>
</div>
</AppLayout>
</template>
<script setup>
import { ref, computed } from 'vue'
import { Link, useForm } from '@inertiajs/vue3'
import AppLayout from '@/Layouts/AppLayout.vue'
const props = defineProps({
ticket: Object,
isAdmin: { type: Boolean, default: false },
})
const commentForm = useForm({
body: '',
is_internal: false,
})
const commentProcessing = ref(false)
const commentErrors = ref({})
// Non-admins don't see internal notes
const visibleComments = computed(() =>
props.isAdmin
? props.ticket.comments
: props.ticket.comments.filter(c => !c.is_internal)
)
function submitComment() {
commentProcessing.value = true
commentForm.post(route('ticketing.comments.store', props.ticket.id), {
onError: (e) => { commentErrors.value = e },
onSuccess: () => { commentForm.reset() },
onFinish: () => { commentProcessing.value = false },
})
}
function formatDate(d) {
return new Date(d).toLocaleDateString('en-CA')
}
function formatStatus(s) {
const map = { open: 'Open', in_progress: 'In Progress', resolved: 'Resolved', closed: 'Closed' }
return map[s] ?? s
}
function statusClass(s) {
const map = {
open: 'bg-blue-100 text-blue-700',
in_progress: 'bg-yellow-100 text-yellow-700',
resolved: 'bg-green-100 text-green-700',
closed: 'bg-gray-100 text-gray-600',
}
return map[s] ?? 'bg-gray-100 text-gray-600'
}
function priorityClass(p) {
const map = {
low: 'bg-gray-100 text-gray-600',
medium: 'bg-blue-100 text-blue-700',
high: 'bg-orange-100 text-orange-700',
urgent: 'bg-red-100 text-red-700',
}
return map[p] ?? 'bg-gray-100 text-gray-600'
}
</script>