feat: initial dashboard-ticketing scaffold

database/migrations/2026_04_08_000001_create_tickets_table.php

@@ -0,0 +1,28 @@
+<?php
+
+use Illuminate\Database\Migrations\Migration;
+use Illuminate\Database\Schema\Blueprint;
+use Illuminate\Support\Facades\Schema;
+
+return new class extends Migration
+{
+    public function up(): void
+    {
+        Schema::create('tickets', function (Blueprint $table) {
+            $table->id();
+            $table->foreignId('user_id')->constrained()->cascadeOnDelete();
+            $table->foreignId('assigned_to')->nullable()->constrained('users')->nullOnDelete();
+            $table->string('title');
+            $table->text('description');
+            $table->enum('category', ['IT', 'Facilities', 'HR', 'Other'])->default('Other');
+            $table->enum('priority', ['low', 'medium', 'high', 'urgent'])->default('medium');
+            $table->enum('status', ['open', 'in_progress', 'resolved', 'closed'])->default('open');
+            $table->timestamps();
+        });
+    }
+
+    public function down(): void
+    {
+        Schema::dropIfExists('tickets');
+    }
+};

database/migrations/2026_04_08_000002_create_ticket_comments_table.php

@@ -0,0 +1,25 @@
+<?php
+
+use Illuminate\Database\Migrations\Migration;
+use Illuminate\Database\Schema\Blueprint;
+use Illuminate\Support\Facades\Schema;
+
+return new class extends Migration
+{
+    public function up(): void
+    {
+        Schema::create('ticket_comments', function (Blueprint $table) {
+            $table->id();
+            $table->foreignId('ticket_id')->constrained()->cascadeOnDelete();
+            $table->foreignId('user_id')->constrained()->cascadeOnDelete();
+            $table->text('body');
+            $table->boolean('is_internal')->default(false);
+            $table->timestamps();
+        });
+    }
+
+    public function down(): void
+    {
+        Schema::dropIfExists('ticket_comments');
+    }
+};