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Build hybrid ticketing inbox

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Joel Wedemire
2026-04-08 17:46:38 -07:00
parent aa6177cf62
commit 615c091f88
2 changed files with 769 additions and 213 deletions
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resources/js/Pages/Ticketing/Index.vue
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@@ -1,183 +1,419 @@
<template> <template>
<div class="flex h-screen overflow-hidden bg-gray-50 dark:bg-gray-900"> <div class="flex h-screen overflow-hidden bg-slate-100 text-slate-900 dark:bg-slate-950 dark:text-slate-100">
<!-- Left Rail (240px) --> <aside class="hidden w-72 shrink-0 border-r border-slate-200 bg-white/90 backdrop-blur dark:border-slate-800 dark:bg-slate-900/90 lg:flex lg:flex-col">
<aside class="w-60 flex-shrink-0 flex flex-col border-r border-gray-200 dark:border-gray-700 bg-white dark:bg-gray-800 overflow-y-auto"> <div class="border-b border-slate-200 p-5 dark:border-slate-800">
<div class="p-4 border-b border-gray-200 dark:border-gray-700"> <div class="flex items-center justify-between gap-3">
<h1 class="text-lg font-semibold text-gray-900 dark:text-white">Ticketing</h1> <div>
<p class="text-xs font-semibold uppercase tracking-[0.22em] text-slate-400">Shared inbox</p>
<h1 class="mt-1 text-2xl font-semibold tracking-tight">Ticketing</h1>
</div>
<Link
:href="route('ticketing.create')"
class="inline-flex h-10 items-center justify-center rounded-xl bg-slate-900 px-4 text-sm font-medium text-white transition hover:bg-slate-700 dark:bg-indigo-500 dark:hover:bg-indigo-400"
>
New
</Link>
</div>
</div> </div>
<!-- Group Switcher --> <div class="flex-1 space-y-6 overflow-y-auto p-5">
<div class="p-3 border-b border-gray-200 dark:border-gray-700"> <section class="space-y-2">
<label class="block text-xs font-medium text-gray-500 dark:text-gray-400 mb-1 uppercase tracking-wide">Group</label> <label class="text-xs font-semibold uppercase tracking-[0.18em] text-slate-400">Group switcher</label>
<select <select
v-model="activeGroupId" v-model="activeGroupId"
@change="applyFilter({ group_id: activeGroupId || undefined })" class="w-full rounded-2xl border border-slate-200 bg-slate-50 px-4 py-3 text-sm shadow-sm outline-none transition focus:border-indigo-400 focus:ring-2 focus:ring-indigo-100 dark:border-slate-700 dark:bg-slate-800 dark:focus:border-indigo-500 dark:focus:ring-indigo-500/20"
class="w-full text-sm border-gray-300 dark:border-gray-600 rounded-md dark:bg-gray-700 dark:text-white" @change="applyFilters({ group_id: normalizeNullable(activeGroupId) })"
> >
<option :value="null">All Groups</option> <option :value="null">All groups</option>
<option v-for="g in groups" :key="g.id" :value="g.id"> <option v-for="group in groups" :key="group.id" :value="group.id">{{ group.name }}</option>
<span :style="{ color: g.color }">●</span> {{ g.name }}
</option>
</select> </select>
</section>
<section class="space-y-2">
<div class="flex items-center justify-between">
<h2 class="text-xs font-semibold uppercase tracking-[0.18em] text-slate-400">Views</h2>
<span class="text-xs text-slate-400">{{ filteredTickets.length }}</span>
</div> </div>
<!-- Filter Views -->
<nav class="p-3 space-y-1 border-b border-gray-200 dark:border-gray-700">
<button <button
v-for="view in filterViews" v-for="view in visibleViews"
:key="view.key" :key="view.key"
@click="applyFilter({ filter: view.key })" type="button"
:class="[ class="flex w-full items-center justify-between rounded-2xl px-3 py-3 text-sm transition"
'w-full text-left px-3 py-1.5 rounded-md text-sm transition-colors', :class="currentFilter === view.key
activeFilter === view.key ? 'bg-slate-900 text-white shadow-sm dark:bg-indigo-500'
? 'bg-indigo-50 text-indigo-700 dark:bg-indigo-900 dark:text-indigo-200 font-medium' : 'text-slate-600 hover:bg-slate-100 dark:text-slate-300 dark:hover:bg-slate-800'"
: 'text-gray-600 dark:text-gray-300 hover:bg-gray-100 dark:hover:bg-gray-700' @click="applyFilters({ filter: view.key === 'all' ? 'all' : view.key })"
]"
> >
{{ view.label }} <span>{{ view.label }}</span>
<span
class="rounded-full px-2 py-0.5 text-xs"
:class="currentFilter === view.key ? 'bg-white/15 text-white' : 'bg-slate-200 text-slate-600 dark:bg-slate-800 dark:text-slate-300'"
>
{{ viewCount(view.key) }}
</span>
</button> </button>
</nav> </section>
<!-- Priority Filters --> <section class="space-y-3">
<div class="p-3 border-b border-gray-200 dark:border-gray-700"> <div class="flex items-center justify-between">
<p class="text-xs font-medium text-gray-500 dark:text-gray-400 mb-2 uppercase tracking-wide">Priority</p> <h2 class="text-xs font-semibold uppercase tracking-[0.18em] text-slate-400">Priority</h2>
<div class="flex flex-wrap gap-1">
<button <button
v-for="p in priorities" v-if="filters.priority_id"
:key="p.id" type="button"
@click="applyFilter({ priority_id: filters.priority_id === p.id ? undefined : p.id })" class="text-xs text-slate-400 transition hover:text-slate-600 dark:hover:text-slate-200"
:class="[ @click="applyFilters({ priority_id: undefined })"
'inline-flex items-center gap-1 px-2 py-0.5 rounded-full text-xs border transition-colors',
filters.priority_id === p.id
? 'border-current font-semibold'
: 'border-gray-200 dark:border-gray-600 text-gray-600 dark:text-gray-300'
]"
:style="filters.priority_id === p.id ? { color: p.color, borderColor: p.color } : {}"
> >
<span :style="{ color: p.color }">●</span> {{ p.name }} Clear
</button> </button>
</div> </div>
<div class="flex flex-wrap gap-2">
<button
v-for="priority in priorities"
:key="priority.id"
type="button"
class="inline-flex items-center gap-2 rounded-full border px-3 py-1.5 text-xs font-medium transition"
:class="Number(filters.priority_id) === priority.id ? 'shadow-sm' : 'border-slate-200 text-slate-600 hover:bg-slate-100 dark:border-slate-700 dark:text-slate-300 dark:hover:bg-slate-800'"
:style="priorityChipStyle(priority, Number(filters.priority_id) === priority.id)"
@click="togglePriority(priority.id)"
>
<span class="h-2.5 w-2.5 rounded-full" :style="{ backgroundColor: priority.color || '#94a3b8' }"></span>
{{ priority.name }}
</button>
</div>
</section>
<section class="space-y-3">
<div class="flex items-center justify-between">
<h2 class="text-xs font-semibold uppercase tracking-[0.18em] text-slate-400">Projects</h2>
<button
v-if="filters.project_id"
type="button"
class="text-xs text-slate-400 transition hover:text-slate-600 dark:hover:text-slate-200"
@click="applyFilters({ project_id: undefined })"
>
Clear
</button>
</div> </div>
<!-- Projects -->
<div class="p-3">
<p class="text-xs font-medium text-gray-500 dark:text-gray-400 mb-2 uppercase tracking-wide">Projects</p>
<div class="space-y-1"> <div class="space-y-1">
<p v-if="!projects.length" class="text-xs text-gray-400 italic">No active projects</p>
<button <button
v-for="proj in projects" type="button"
:key="proj.id" class="flex w-full items-center justify-between rounded-2xl px-3 py-2.5 text-sm transition"
class="w-full text-left px-2 py-1 text-sm text-gray-600 dark:text-gray-300 hover:bg-gray-100 dark:hover:bg-gray-700 rounded-md truncate" :class="!filters.project_id ? 'bg-slate-100 text-slate-900 dark:bg-slate-800 dark:text-slate-100' : 'text-slate-600 hover:bg-slate-100 dark:text-slate-300 dark:hover:bg-slate-800'"
@click="applyFilters({ project_id: undefined })"
> >
📁 {{ proj.name }} <span>All projects</span>
<span class="text-xs text-slate-400">{{ totalProjectCount }}</span>
</button>
<button
v-for="project in projects"
:key="project.id"
type="button"
class="flex w-full items-center justify-between rounded-2xl px-3 py-2.5 text-sm transition"
:class="Number(filters.project_id) === project.id ? 'bg-slate-100 text-slate-900 dark:bg-slate-800 dark:text-slate-100' : 'text-slate-600 hover:bg-slate-100 dark:text-slate-300 dark:hover:bg-slate-800'"
@click="applyFilters({ project_id: Number(filters.project_id) === project.id ? undefined : project.id })"
>
<span class="truncate">{{ project.name }}</span>
<span class="rounded-full bg-slate-200 px-2 py-0.5 text-xs text-slate-600 dark:bg-slate-700 dark:text-slate-300">{{ project.ticket_count ?? 0 }}</span>
</button> </button>
</div> </div>
</section>
</div> </div>
</aside> </aside>
<!-- Middle Panel: Ticket Queue --> <main class="flex min-w-0 flex-1 border-r border-slate-200 bg-white dark:border-slate-800 dark:bg-slate-925 xl:max-w-[34rem]">
<main class="flex-1 flex flex-col min-w-0 border-r border-gray-200 dark:border-gray-700" style="max-width: 520px;"> <div class="flex min-w-0 flex-1 flex-col">
<div class="flex items-center justify-between px-4 py-3 border-b border-gray-200 dark:border-gray-700 bg-white dark:bg-gray-800"> <div class="border-b border-slate-200 p-5 dark:border-slate-800">
<h2 class="text-sm font-semibold text-gray-700 dark:text-gray-200"> <div class="flex items-center justify-between gap-3">
{{ currentViewLabel }} <div>
<span class="ml-1.5 text-xs font-normal text-gray-400">({{ tickets.total }})</span> <p class="text-xs font-semibold uppercase tracking-[0.18em] text-slate-400">Queue</p>
</h2> <h2 class="mt-1 text-xl font-semibold tracking-tight">{{ currentViewTitle }}</h2>
<Link </div>
:href="route('ticketing.create')" <div class="rounded-full border border-slate-200 px-3 py-1 text-xs text-slate-500 dark:border-slate-700 dark:text-slate-300">
class="inline-flex items-center gap-1 text-xs bg-indigo-600 text-white px-3 py-1.5 rounded-md hover:bg-indigo-700 transition" {{ tickets.total }} total
> </div>
+ New
</Link>
</div> </div>
<div class="overflow-y-auto flex-1"> <div class="mt-4 flex flex-col gap-3 sm:flex-row">
<div v-if="tickets.data.length === 0" class="p-8 text-center text-gray-400 dark:text-gray-500 text-sm"> <div class="relative flex-1">
No tickets found. <input
v-model="search"
type="text"
placeholder="Search tickets, people, or numbers"
class="w-full rounded-2xl border border-slate-200 bg-slate-50 px-4 py-3 text-sm outline-none transition focus:border-indigo-400 focus:ring-2 focus:ring-indigo-100 dark:border-slate-700 dark:bg-slate-800 dark:focus:border-indigo-500 dark:focus:ring-indigo-500/20"
/>
</div> </div>
<select
v-model="sortBy"
class="rounded-2xl border border-slate-200 bg-slate-50 px-4 py-3 text-sm outline-none transition focus:border-indigo-400 focus:ring-2 focus:ring-indigo-100 dark:border-slate-700 dark:bg-slate-800 dark:focus:border-indigo-500 dark:focus:ring-indigo-500/20"
>
<option value="newest">Newest first</option>
<option value="oldest">Oldest first</option>
<option value="priority">Priority</option>
<option value="status">Status</option>
</select>
</div>
</div>
<div class="min-h-0 flex-1 overflow-y-auto">
<div v-if="filteredTickets.length === 0" class="flex h-full flex-col items-center justify-center px-6 text-center">
<div class="rounded-3xl border border-dashed border-slate-300 px-8 py-10 dark:border-slate-700">
<p class="text-sm font-medium text-slate-500 dark:text-slate-300">Nothing matches the current filters.</p>
<p class="mt-2 text-sm text-slate-400">Try a different view, search, or priority chip.</p>
</div>
</div>
<button <button
v-for="ticket in tickets.data" v-for="ticket in filteredTickets"
:key="ticket.id" :key="ticket.id"
@click="selectTicket(ticket)" type="button"
:class="[ class="flex w-full gap-4 border-b border-slate-100 px-5 py-4 text-left transition hover:bg-slate-50 dark:border-slate-800 dark:hover:bg-slate-900/60"
'w-full text-left px-4 py-3 border-b border-gray-100 dark:border-gray-700 transition-colors hover:bg-gray-50 dark:hover:bg-gray-700', :class="selectedTicketId === ticket.id ? 'bg-indigo-50/80 dark:bg-indigo-500/10' : ''"
selectedTicketId === ticket.id ? 'bg-indigo-50 dark:bg-indigo-900/30 border-l-2 border-l-indigo-500' : '' @click="selectTicket(ticket.id)"
]"
> >
<div class="flex items-start justify-between gap-2"> <div class="w-1 self-stretch rounded-full" :style="{ backgroundColor: ticket.priority?.color || ticket.group?.color || '#cbd5e1' }"></div>
<div class="min-w-0 flex-1"> <div class="min-w-0 flex-1">
<div class="flex items-center gap-2 mb-0.5"> <div class="flex items-center gap-2">
<!-- Ticket number badge --> <span class="text-xs font-semibold uppercase tracking-[0.12em] text-slate-400">{{ ticket.number }}</span>
<span :class="badgeClass(ticket.status)" class="inline-flex rounded-full px-2 py-0.5 text-[11px] font-semibold">{{ statusLabel(ticket.status) }}</span>
<span v-if="hasUnread(ticket)" class="h-2.5 w-2.5 rounded-full bg-sky-500"></span>
</div>
<p class="mt-2 truncate text-sm font-semibold text-slate-900 dark:text-slate-100">{{ ticket.title }}</p>
<div class="mt-3 flex items-center gap-3 text-xs text-slate-500 dark:text-slate-400">
<div class="flex items-center gap-2">
<span class="avatar-ring bg-slate-200 text-slate-700 dark:bg-slate-700 dark:text-slate-100">{{ initials(ticket.submitter?.name || ticket.submitter?.email || '?') }}</span>
<span class="truncate">{{ ticket.submitter?.name || ticket.submitter?.email || 'Unknown' }}</span>
</div>
<span>•</span>
<span>{{ ageLabel(ticket.created_at) }}</span>
</div>
</div>
<div class="flex shrink-0 flex-col items-end justify-between gap-3">
<div class="text-xs font-medium text-slate-500 dark:text-slate-400">{{ ticket.priority?.name || 'No priority' }}</div>
<div class="flex items-center gap-2">
<span class="text-[11px] uppercase tracking-[0.16em] text-slate-400">Assignee</span>
<span <span
class="inline-block text-xs font-mono font-semibold px-1.5 py-0.5 rounded text-white" class="avatar-ring"
:style="{ backgroundColor: ticket.group?.color || '#6366f1' }" :class="ticket.assignee ? 'bg-indigo-100 text-indigo-700 dark:bg-indigo-500/20 dark:text-indigo-200' : 'bg-slate-200 text-slate-500 dark:bg-slate-700 dark:text-slate-300'"
> >
{{ ticket.number }} {{ ticket.assignee ? initials(ticket.assignee.name || ticket.assignee.email) : '—' }}
</span> </span>
<!-- Priority dot -->
<span
v-if="ticket.priority"
class="w-2 h-2 rounded-full flex-shrink-0"
:style="{ backgroundColor: ticket.priority.color }"
:title="ticket.priority.name"
></span>
</div>
<p class="text-sm font-medium text-gray-800 dark:text-gray-100 truncate">{{ ticket.title }}</p>
<p class="text-xs text-gray-400 mt-0.5">
{{ ticket.submitter?.name || ticket.submitter?.email || '—' }}
</p>
</div>
<div class="flex-shrink-0 text-right space-y-1">
<span :class="statusClass(ticket.status)" class="inline-block text-xs px-2 py-0.5 rounded-full font-medium">
{{ statusLabel(ticket.status) }}
</span>
<p class="text-xs text-gray-400">{{ timeAgo(ticket.created_at) }}</p>
</div> </div>
</div> </div>
</button> </button>
</div> </div>
<!-- Pagination --> <div v-if="tickets.last_page > 1" class="flex items-center justify-between border-t border-slate-200 px-5 py-3 text-sm dark:border-slate-800">
<div v-if="tickets.last_page > 1" class="px-4 py-2 border-t border-gray-200 dark:border-gray-700 bg-white dark:bg-gray-800 flex justify-between items-center"> <span class="text-slate-500 dark:text-slate-400">Page {{ tickets.current_page }} of {{ tickets.last_page }}</span>
<span class="text-xs text-gray-500">Page {{ tickets.current_page }} of {{ tickets.last_page }}</span> <div class="flex items-center gap-2">
<div class="flex gap-2"> <Link
<Link v-if="tickets.prev_page_url" :href="tickets.prev_page_url" class="text-xs text-indigo-600 hover:underline">← Prev</Link> v-if="tickets.prev_page_url"
<Link v-if="tickets.next_page_url" :href="tickets.next_page_url" class="text-xs text-indigo-600 hover:underline">Next →</Link> :href="tickets.prev_page_url"
class="rounded-xl border border-slate-200 px-3 py-1.5 text-slate-600 transition hover:bg-slate-100 dark:border-slate-700 dark:text-slate-300 dark:hover:bg-slate-800"
>Prev</Link>
<Link
v-if="tickets.next_page_url"
:href="tickets.next_page_url"
class="rounded-xl border border-slate-200 px-3 py-1.5 text-slate-600 transition hover:bg-slate-100 dark:border-slate-700 dark:text-slate-300 dark:hover:bg-slate-800"
>Next</Link>
</div>
</div> </div>
</div> </div>
</main> </main>
<!-- Right Panel: Ticket Detail --> <section class="flex min-w-0 flex-1 flex-col bg-slate-50 dark:bg-slate-950/80">
<div class="flex-1 min-w-0 flex flex-col bg-white dark:bg-gray-800"> <div v-if="!ticketDetail" class="flex h-full items-center justify-center p-8">
<div v-if="!selectedTicketId" class="flex items-center justify-center h-full text-gray-400 dark:text-gray-500 text-sm"> <div class="max-w-md rounded-3xl border border-dashed border-slate-300 bg-white p-10 text-center shadow-sm dark:border-slate-700 dark:bg-slate-900">
Select a ticket to view details <p class="text-xs font-semibold uppercase tracking-[0.2em] text-slate-400">Conversation</p>
<h3 class="mt-3 text-2xl font-semibold tracking-tight">Pick a ticket</h3>
<p class="mt-3 text-sm leading-6 text-slate-500 dark:text-slate-400">
The right panel becomes the full thread view: metadata, internal notes, and reply composer included. Miracles do happen.
</p>
</div> </div>
<div v-else class="flex flex-col h-full"> </div>
<!-- We use an iframe-like approach: navigate to show page embedded -->
<!-- For now, reload the show page in a contained div via Inertia visit --> <template v-else>
<div class="p-4 text-sm text-gray-500 dark:text-gray-400 flex items-center gap-2 border-b border-gray-200 dark:border-gray-700"> <div class="border-b border-slate-200 bg-white px-6 py-5 dark:border-slate-800 dark:bg-slate-900">
<span class="font-mono text-xs font-semibold px-1.5 py-0.5 rounded text-white" <div class="flex flex-wrap items-start justify-between gap-4">
:style="{ backgroundColor: selectedTicket?.group?.color || '#6366f1' }"> <div class="min-w-0 flex-1">
{{ selectedTicket?.number }} <div class="flex flex-wrap items-center gap-2">
<span class="inline-flex rounded-full px-2.5 py-1 text-xs font-semibold text-white" :style="{ backgroundColor: ticketDetail.group?.color || '#6366f1' }">{{ ticketDetail.number }}</span>
<span :class="badgeClass(ticketDetail.status)" class="inline-flex rounded-full px-2.5 py-1 text-xs font-semibold">{{ statusLabel(ticketDetail.status) }}</span>
<span v-if="ticketDetail.priority" class="inline-flex items-center gap-2 rounded-full border border-slate-200 px-2.5 py-1 text-xs font-medium text-slate-600 dark:border-slate-700 dark:text-slate-300">
<span class="h-2.5 w-2.5 rounded-full" :style="{ backgroundColor: ticketDetail.priority.color || '#94a3b8' }"></span>
{{ ticketDetail.priority.name }}
</span> </span>
<span class="font-medium text-gray-800 dark:text-gray-100 truncate">{{ selectedTicket?.title }}</span>
<Link :href="route('ticketing.show', { ticket: selectedTicketId })" class="ml-auto text-xs text-indigo-600 hover:underline">Open →</Link>
</div> </div>
<div class="flex-1 flex items-center justify-center text-gray-400 dark:text-gray-500 text-sm">
<Link <div class="mt-3 flex items-start gap-3">
:href="route('ticketing.show', { ticket: selectedTicketId })" <h3 class="min-w-0 flex-1 text-2xl font-semibold tracking-tight text-slate-900 dark:text-slate-100">{{ ticketDetail.title }}</h3>
class="inline-flex items-center gap-2 text-sm text-indigo-600 hover:underline" <Link :href="route('ticketing.show', { ticket: ticketDetail.id })" class="text-sm font-medium text-indigo-600 transition hover:text-indigo-500 dark:text-indigo-300">Open full page</Link>
</div>
</div>
</div>
<div class="mt-5 grid gap-3 md:grid-cols-5">
<div class="rounded-2xl border border-slate-200 bg-slate-50 px-4 py-3 dark:border-slate-800 dark:bg-slate-950/60">
<div class="text-[11px] font-semibold uppercase tracking-[0.16em] text-slate-400">Assignee</div>
<div class="mt-2 flex items-center gap-2 text-sm font-medium">
<span class="avatar-ring bg-indigo-100 text-indigo-700 dark:bg-indigo-500/20 dark:text-indigo-200">{{ ticketDetail.assignee ? initials(ticketDetail.assignee.name || ticketDetail.assignee.email) : '—' }}</span>
<span class="truncate">{{ ticketDetail.assignee?.name || ticketDetail.assignee?.email || 'Unassigned' }}</span>
</div>
</div>
<div class="rounded-2xl border border-slate-200 bg-slate-50 px-4 py-3 dark:border-slate-800 dark:bg-slate-950/60">
<div class="text-[11px] font-semibold uppercase tracking-[0.16em] text-slate-400">Due date</div>
<div class="mt-2 text-sm font-medium">{{ formatDate(ticketDetail.due_date, 'No due date') }}</div>
</div>
<div class="rounded-2xl border border-slate-200 bg-slate-50 px-4 py-3 dark:border-slate-800 dark:bg-slate-950/60">
<div class="text-[11px] font-semibold uppercase tracking-[0.16em] text-slate-400">Project</div>
<div class="mt-2 truncate text-sm font-medium">{{ ticketDetail.project?.name || 'No project' }}</div>
</div>
<div class="rounded-2xl border border-slate-200 bg-slate-50 px-4 py-3 dark:border-slate-800 dark:bg-slate-950/60">
<div class="text-[11px] font-semibold uppercase tracking-[0.16em] text-slate-400">Submitter</div>
<div class="mt-2 truncate text-sm font-medium">{{ ticketDetail.submitter?.name || ticketDetail.submitter?.email || 'Unknown' }}</div>
</div>
<div class="rounded-2xl border border-slate-200 bg-slate-50 px-4 py-3 dark:border-slate-800 dark:bg-slate-950/60">
<div class="text-[11px] font-semibold uppercase tracking-[0.16em] text-slate-400">Opened</div>
<div class="mt-2 text-sm font-medium">{{ ageLabel(ticketDetail.created_at) }}</div>
</div>
</div>
<div class="mt-4 flex flex-wrap items-center gap-3 text-sm text-slate-500 dark:text-slate-400">
<span>Group: <strong class="text-slate-700 dark:text-slate-200">{{ ticketDetail.group?.name || 'Unknown' }}</strong></span>
<span>•</span>
<span>{{ ticketDetail.messages?.length || 0 }} messages</span>
<span>•</span>
<span>{{ ticketDetail.attachments?.length || 0 }} attachments</span>
</div>
<div v-if="isAgent" class="mt-5 grid gap-3 lg:grid-cols-4">
<select v-model="metaForm.status" class="meta-select" @change="saveMeta">
<option v-for="status in statuses" :key="status.value" :value="status.value">{{ status.label }}</option>
</select>
<select v-model="metaForm.priority_id" class="meta-select" @change="saveMeta">
<option :value="null">No priority</option>
<option v-for="priority in priorities" :key="priority.id" :value="priority.id">{{ priority.name }}</option>
</select>
<select v-model="metaForm.assigned_to" class="meta-select" @change="saveMeta">
<option :value="null">Unassigned</option>
<option v-for="agent in detailAgents" :key="agent.id" :value="agent.id">{{ agent.name || agent.email }}</option>
</select>
<input v-model="metaForm.due_date" type="date" class="meta-select" @change="saveMeta" />
</div>
</div>
<div class="min-h-0 flex-1 overflow-y-auto px-6 py-6">
<div v-if="ticketDetail.description" class="mb-6 rounded-3xl border border-slate-200 bg-white p-5 shadow-sm dark:border-slate-800 dark:bg-slate-900">
<div class="mb-2 text-[11px] font-semibold uppercase tracking-[0.16em] text-slate-400">Description</div>
<p class="whitespace-pre-wrap text-sm leading-6 text-slate-700 dark:text-slate-300">{{ ticketDetail.description }}</p>
</div>
<div v-if="!ticketDetail.messages?.length" class="rounded-3xl border border-dashed border-slate-300 bg-white p-8 text-center text-sm text-slate-500 dark:border-slate-700 dark:bg-slate-900 dark:text-slate-400">
No messages yet.
</div>
<div v-else class="space-y-4">
<div
v-for="message in ticketDetail.messages"
:key="message.id"
class="flex"
:class="messageAlignment(message)"
> >
View full conversation → <div class="max-w-3xl rounded-3xl px-5 py-4 shadow-sm" :class="messageCardClass(message)">
</Link> <div class="flex flex-wrap items-center gap-2 text-xs font-medium opacity-80">
<span class="inline-flex items-center gap-2">
<span class="avatar-ring bg-white/70 text-slate-700 dark:bg-slate-900/60 dark:text-slate-100">{{ initials(messageAuthor(message)) }}</span>
{{ messageRoleLabel(message) }}
</span>
<span>•</span>
<span>{{ message.author?.name || message.author_email || 'Unknown' }}</span>
<span>•</span>
<span>{{ preciseDate(message.created_at) }}</span>
</div>
<p class="mt-3 whitespace-pre-wrap text-sm leading-6">{{ message.body }}</p>
<div v-if="message.attachments?.length" class="mt-4 flex flex-wrap gap-2">
<a
v-for="attachment in message.attachments"
:key="attachment.id"
:href="route('ticketing.attachments.show', { attachment: attachment.id })"
class="inline-flex items-center gap-2 rounded-full border border-current/20 px-3 py-1.5 text-xs font-medium transition hover:bg-white/30 dark:hover:bg-slate-900/30"
target="_blank"
>
📎 {{ attachment.filename }}
</a>
</div> </div>
</div> </div>
</div> </div>
</div> </div>
</div>
<div class="border-t border-slate-200 bg-white px-6 py-5 dark:border-slate-800 dark:bg-slate-900">
<div v-if="isAgent" class="mb-4 inline-flex rounded-2xl bg-slate-100 p-1 dark:bg-slate-800">
<button
type="button"
class="rounded-2xl px-4 py-2 text-sm font-medium transition"
:class="replyMode === 'reply' ? 'bg-white text-slate-900 shadow-sm dark:bg-slate-700 dark:text-white' : 'text-slate-500 dark:text-slate-300'"
@click="replyMode = 'reply'"
>Reply</button>
<button
type="button"
class="rounded-2xl px-4 py-2 text-sm font-medium transition"
:class="replyMode === 'internal' ? 'bg-amber-500 text-white shadow-sm' : 'text-slate-500 dark:text-slate-300'"
@click="replyMode = 'internal'"
>Internal note</button>
</div>
<form @submit.prevent="sendMessage" class="space-y-3">
<textarea
v-model="messageForm.body"
rows="4"
required
class="w-full rounded-3xl border px-4 py-3 text-sm outline-none transition focus:ring-2"
:class="replyMode === 'internal'
? 'border-amber-300 bg-amber-50 text-amber-950 focus:border-amber-400 focus:ring-amber-100 dark:border-amber-700 dark:bg-amber-950/30 dark:text-amber-100 dark:focus:ring-amber-500/20'
: 'border-slate-200 bg-slate-50 text-slate-900 focus:border-indigo-400 focus:ring-indigo-100 dark:border-slate-700 dark:bg-slate-800 dark:text-slate-100 dark:focus:border-indigo-500 dark:focus:ring-indigo-500/20'"
:placeholder="replyMode === 'internal' ? 'Internal note for agents only…' : 'Reply to the thread…'"
></textarea>
<div class="flex items-center justify-between gap-3">
<div class="text-xs text-slate-400">
{{ replyMode === 'internal' ? 'Only agents can see internal notes.' : 'Replies are visible in the ticket thread.' }}
</div>
<button
type="submit"
:disabled="messageForm.processing"
class="inline-flex items-center rounded-2xl px-4 py-2 text-sm font-medium text-white transition disabled:cursor-not-allowed disabled:opacity-60"
:class="replyMode === 'internal' ? 'bg-amber-500 hover:bg-amber-600' : 'bg-slate-900 hover:bg-slate-700 dark:bg-indigo-500 dark:hover:bg-indigo-400'"
>
{{ messageForm.processing ? 'Sending…' : replyMode === 'internal' ? 'Save note' : 'Send reply' }}
</button>
</div>
</form>
</div>
</template>
</section>
</div>
</template> </template>
<script setup> <script setup>
import { ref, computed } from 'vue' import { computed, ref, watch } from 'vue'
import { Link, router } from '@inertiajs/vue3' import { Link, router, useForm } from '@inertiajs/vue3'
const props = defineProps({ const props = defineProps({
tickets: Object, tickets: Object,
@@ -186,70 +422,303 @@ const props = defineProps({
projects: Array, projects: Array,
isAgent: Boolean, isAgent: Boolean,
filters: Object, filters: Object,
ticketDetail: Object,
detailAgents: Array,
viewCounts: Object,
}) })
const selectedTicketId = ref(null) const search = ref('')
const activeGroupId = ref(props.filters?.group_id || null) const sortBy = ref('newest')
const activeFilter = ref(props.filters?.filter || 'all') const activeGroupId = ref(props.filters?.group_id ? Number(props.filters.group_id) : null)
const replyMode = ref('reply')
const filterViews = [ const visibleViews = computed(() => {
{ key: 'all', label: '📥 All Open' }, const base = [
{ key: 'mine', label: '👤 Mine' }, { key: 'all', label: 'All Open' },
{ key: 'unassigned', label: '🔲 Unassigned' }, { key: 'mine', label: 'Mine' },
{ key: 'pending', label: '⏳ Pending' }, { key: 'unassigned', label: 'Unassigned' },
{ key: 'pending', label: 'Pending' },
{ key: 'resolved', label: 'Resolved' },
] ]
const currentViewLabel = computed(() => { return props.isAgent ? base : base.filter((view) => ['all', 'pending', 'resolved'].includes(view.key))
return filterViews.find(v => v.key === activeFilter.value)?.label || 'Tickets'
}) })
const selectedTicket = computed(() => { const currentFilter = computed(() => props.filters?.filter || 'all')
return props.tickets.data.find(t => t.id === selectedTicketId.value) || null const selectedTicketId = computed(() => props.ticketDetail?.id ?? (props.filters?.detail ? Number(props.filters.detail) : null))
}) const currentViewTitle = computed(() => visibleViews.value.find((view) => view.key === currentFilter.value)?.label || 'Tickets')
const totalProjectCount = computed(() => props.projects.reduce((sum, project) => sum + Number(project.ticket_count || 0), 0))
function selectTicket(ticket) { const filteredTickets = computed(() => {
selectedTicketId.value = ticket.id const term = search.value.trim().toLowerCase()
const priorityWeight = Object.fromEntries(
[...props.priorities].sort((a, b) => (a.sort_order ?? 0) - (b.sort_order ?? 0)).map((priority, index, arr) => [priority.id, arr.length - index])
)
let items = [...(props.tickets?.data || [])]
if (term) {
items = items.filter((ticket) => {
const haystack = [
ticket.number,
ticket.title,
ticket.status,
ticket.submitter?.name,
ticket.submitter?.email,
ticket.assignee?.name,
ticket.assignee?.email,
ticket.priority?.name,
].filter(Boolean).join(' ').toLowerCase()
return haystack.includes(term)
})
} }
function applyFilter(newFilters) { items.sort((a, b) => {
const merged = { ...props.filters, ...newFilters } if (sortBy.value === 'oldest') {
// Remove undefined/null values return new Date(a.created_at) - new Date(b.created_at)
Object.keys(merged).forEach(k => { }
if (merged[k] === undefined || merged[k] === null) delete merged[k]
if (sortBy.value === 'priority') {
return (priorityWeight[b.priority_id] || 0) - (priorityWeight[a.priority_id] || 0) || new Date(b.created_at) - new Date(a.created_at)
}
if (sortBy.value === 'status') {
return statusSortValue(a.status) - statusSortValue(b.status) || new Date(b.created_at) - new Date(a.created_at)
}
return new Date(b.created_at) - new Date(a.created_at)
}) })
if (newFilters.filter !== undefined) activeFilter.value = newFilters.filter || 'all'
router.get(route('ticketing.index'), merged, { preserveState: true, replace: true }) return items
})
const metaForm = useForm({
status: props.ticketDetail?.status ?? 'open',
priority_id: props.ticketDetail?.priority_id ?? null,
assigned_to: props.ticketDetail?.assigned_to ?? null,
due_date: props.ticketDetail?.due_date ?? null,
})
const messageForm = useForm({
body: '',
is_internal: false,
})
watch(
() => props.ticketDetail,
(detail) => {
replyMode.value = 'reply'
metaForm.defaults({
status: detail?.status ?? 'open',
priority_id: detail?.priority_id ?? null,
assigned_to: detail?.assigned_to ?? null,
due_date: detail?.due_date ?? null,
})
metaForm.reset()
},
{ immediate: true }
)
const statuses = [
{ value: 'open', label: 'Open' },
{ value: 'in_progress', label: 'In Progress' },
{ value: 'pending', label: 'Pending' },
{ value: 'resolved', label: 'Resolved' },
{ value: 'closed', label: 'Closed' },
]
function normalizeNullable(value) {
return value === '' || value === null || value === undefined ? undefined : Number(value)
}
function buildParams(overrides = {}) {
const params = {
...props.filters,
...overrides,
}
Object.keys(params).forEach((key) => {
if (params[key] === undefined || params[key] === null || params[key] === '') {
delete params[key]
}
})
return params
}
function applyFilters(overrides = {}) {
const params = buildParams({ ...overrides, detail: overrides.detail === undefined ? props.filters?.detail : overrides.detail })
router.get(route('ticketing.index'), params, {
preserveState: true,
preserveScroll: true,
replace: true,
})
}
function togglePriority(priorityId) {
applyFilters({ priority_id: Number(props.filters.priority_id) === priorityId ? undefined : priorityId })
}
function selectTicket(ticketId) {
router.get(route('ticketing.index'), buildParams({ detail: ticketId }), {
preserveState: true,
preserveScroll: true,
replace: true,
only: ['ticketDetail', 'detailAgents', 'filters'],
})
}
function saveMeta() {
if (!props.ticketDetail) return
metaForm.transform((data) => ({
...data,
priority_id: normalizeNullable(data.priority_id),
assigned_to: normalizeNullable(data.assigned_to),
due_date: data.due_date || null,
})).put(route('ticketing.update', { ticket: props.ticketDetail.id }), {
preserveScroll: true,
onSuccess: () => {
router.reload({ only: ['tickets', 'ticketDetail', 'detailAgents'] })
},
})
}
function sendMessage() {
if (!props.ticketDetail) return
messageForm.transform((data) => ({
...data,
is_internal: props.isAgent && replyMode.value === 'internal',
})).post(route('ticketing.messages.store', { ticket: props.ticketDetail.id }), {
preserveScroll: true,
onSuccess: () => {
messageForm.reset()
router.reload({ only: ['tickets', 'ticketDetail', 'detailAgents'] })
},
})
}
function viewCount(key) {
return props.viewCounts?.[key] ?? 0
}
function initials(value) {
return String(value || '?')
.split(/\s+/)
.filter(Boolean)
.slice(0, 2)
.map((part) => part[0])
.join('')
.toUpperCase()
}
function badgeClass(status) {
return {
open: 'bg-sky-100 text-sky-700 dark:bg-sky-500/20 dark:text-sky-200',
in_progress: 'bg-violet-100 text-violet-700 dark:bg-violet-500/20 dark:text-violet-200',
pending: 'bg-amber-100 text-amber-700 dark:bg-amber-500/20 dark:text-amber-200',
resolved: 'bg-emerald-100 text-emerald-700 dark:bg-emerald-500/20 dark:text-emerald-200',
closed: 'bg-slate-200 text-slate-700 dark:bg-slate-700 dark:text-slate-200',
}[status] || 'bg-slate-200 text-slate-700 dark:bg-slate-700 dark:text-slate-200'
}
function priorityChipStyle(priority, active) {
const color = priority.color || '#94a3b8'
return active
? { borderColor: color, backgroundColor: `${color}18`, color }
: {}
} }
function statusLabel(status) { function statusLabel(status) {
const map = { return {
open: 'Open', open: 'Open',
in_progress: 'In Progress', in_progress: 'In Progress',
pending: 'Pending', pending: 'Pending',
resolved: 'Resolved', resolved: 'Resolved',
closed: 'Closed', closed: 'Closed',
} }[status] || status
return map[status] || status
} }
function statusClass(status) { function statusSortValue(status) {
const map = { return {
open: 'bg-blue-100 text-blue-700 dark:bg-blue-900 dark:text-blue-200', open: 1,
in_progress: 'bg-purple-100 text-purple-700 dark:bg-purple-900 dark:text-purple-200', in_progress: 2,
pending: 'bg-yellow-100 text-yellow-700 dark:bg-yellow-900 dark:text-yellow-200', pending: 3,
resolved: 'bg-green-100 text-green-700 dark:bg-green-900 dark:text-green-200', resolved: 4,
closed: 'bg-gray-100 text-gray-500 dark:bg-gray-700 dark:text-gray-400', closed: 5,
} }[status] || 99
return map[status] || 'bg-gray-100 text-gray-600'
} }
function timeAgo(dateStr) { function ageLabel(value) {
const date = new Date(dateStr) return relativeTime(value)
const now = new Date() }
const diff = Math.floor((now - date) / 1000)
function preciseDate(value) {
if (!value) return 'Unknown time'
return new Date(value).toLocaleString()
}
function formatDate(value, fallback = '—') {
if (!value) return fallback
return new Date(value).toLocaleDateString(undefined, { year: 'numeric', month: 'short', day: 'numeric' })
}
function relativeTime(value) {
if (!value) return '—'
const date = new Date(value)
const diff = Math.max(1, Math.floor((Date.now() - date.getTime()) / 1000))
if (diff < 60) return `${diff}s ago` if (diff < 60) return `${diff}s ago`
if (diff < 3600) return `${Math.floor(diff / 60)}m ago` if (diff < 3600) return `${Math.floor(diff / 60)}m ago`
if (diff < 86400) return `${Math.floor(diff / 3600)}h ago` if (diff < 86400) return `${Math.floor(diff / 3600)}h ago`
return `${Math.floor(diff / 86400)}d ago` if (diff < 604800) return `${Math.floor(diff / 86400)}d ago`
return `${Math.floor(diff / 604800)}w ago`
}
function hasUnread(ticket) {
if (!ticket || !props.ticketDetail) return false
return ticket.id !== props.ticketDetail.id && ['open', 'pending'].includes(ticket.status)
}
function messageAlignment(message) {
if (message.is_internal) return 'justify-center'
return isSubmitterMessage(message) ? 'justify-start' : 'justify-end'
}
function messageCardClass(message) {
if (message.is_internal) {
return 'border border-amber-200 bg-amber-50 text-amber-950 dark:border-amber-800 dark:bg-amber-950/40 dark:text-amber-100'
}
if (isSubmitterMessage(message)) {
return 'border border-slate-200 bg-white text-slate-800 dark:border-slate-700 dark:bg-slate-900 dark:text-slate-100'
}
return 'bg-slate-900 text-white dark:bg-indigo-500'
}
function isSubmitterMessage(message) {
return Number(message.user_id) === Number(props.ticketDetail?.submitter_id)
}
function messageRoleLabel(message) {
if (message.is_internal) return 'Internal note'
return isSubmitterMessage(message) ? 'Submitter' : 'Agent reply'
}
function messageAuthor(message) {
return message.author?.name || message.author?.email || message.author_email || 'Unknown'
} }
</script> </script>
<style scoped>
.avatar-ring {
@apply inline-flex h-8 w-8 items-center justify-center rounded-full text-[11px] font-semibold;
}
.meta-select {
@apply w-full rounded-2xl border border-slate-200 bg-slate-50 px-4 py-3 text-sm outline-none transition focus:border-indigo-400 focus:ring-2 focus:ring-indigo-100 dark:border-slate-700 dark:bg-slate-800 dark:text-slate-100 dark:focus:border-indigo-500 dark:focus:ring-indigo-500/20;
}
</style>

113
src/Http/Controllers/TicketController.php
View File

@@ -10,6 +10,7 @@ use Dashboard\Ticketing\Models\TicketingProject;
use Illuminate\Http\Request; use Illuminate\Http\Request;
use Illuminate\Routing\Controller; use Illuminate\Routing\Controller;
use Illuminate\Support\Facades\Auth; use Illuminate\Support\Facades\Auth;
use Illuminate\Support\Facades\DB;
use Inertia\Inertia; use Inertia\Inertia;
use Inertia\Response; use Inertia\Response;
@@ -45,12 +46,35 @@ class TicketController extends Controller
$agentGroupIds = $this->agentGroupIds(); $agentGroupIds = $this->agentGroupIds();
$isAgent = count($agentGroupIds) > 0; $isAgent = count($agentGroupIds) > 0;
$baseQuery = Ticket::query();
if ($isAgent) {
$baseQuery->whereIn('group_id', $agentGroupIds);
} else {
$baseQuery->where('submitter_id', $user->id);
}
$viewCounts = $isAgent
? [
'all' => (clone $baseQuery)->whereNotIn('status', ['resolved', 'closed'])->count(),
'mine' => (clone $baseQuery)->where('assigned_to', $user->id)->whereNotIn('status', ['resolved', 'closed'])->count(),
'unassigned' => (clone $baseQuery)->whereNull('assigned_to')->whereNotIn('status', ['resolved', 'closed'])->count(),
'pending' => (clone $baseQuery)->where('status', 'pending')->count(),
'resolved' => (clone $baseQuery)->whereIn('status', ['resolved', 'closed'])->count(),
]
: [
'all' => (clone $baseQuery)->count(),
'mine' => 0,
'unassigned' => 0,
'pending' => (clone $baseQuery)->where('status', 'pending')->count(),
'resolved' => (clone $baseQuery)->whereIn('status', ['resolved', 'closed'])->count(),
];
$query = Ticket::with(['group', 'priority', 'project']); $query = Ticket::with(['group', 'priority', 'project']);
if ($isAgent) { if ($isAgent) {
$query->whereIn('group_id', $agentGroupIds); $query->whereIn('group_id', $agentGroupIds);
// Filters
if ($request->filled('group_id')) { if ($request->filled('group_id')) {
$query->where('group_id', $request->group_id); $query->where('group_id', $request->group_id);
} }
@@ -60,24 +84,36 @@ class TicketController extends Controller
if ($request->filled('priority_id')) { if ($request->filled('priority_id')) {
$query->where('priority_id', $request->priority_id); $query->where('priority_id', $request->priority_id);
} }
if ($request->filled('project_id')) {
$query->where('project_id', $request->project_id);
}
if ($request->filter === 'mine') { if ($request->filter === 'mine') {
$query->where('assigned_to', $user->id); $query->where('assigned_to', $user->id)->whereNotIn('status', ['resolved', 'closed']);
} elseif ($request->filter === 'unassigned') { } elseif ($request->filter === 'unassigned') {
$query->whereNull('assigned_to'); $query->whereNull('assigned_to')->whereNotIn('status', ['resolved', 'closed']);
} elseif ($request->filter === 'pending') { } elseif ($request->filter === 'pending') {
$query->where('status', 'pending'); $query->where('status', 'pending');
} elseif ($request->filter === 'resolved') {
$query->whereIn('status', ['resolved', 'closed']);
} elseif (!$request->filled('status')) { } elseif (!$request->filled('status')) {
$query->whereNotIn('status', ['resolved', 'closed']); $query->whereNotIn('status', ['resolved', 'closed']);
} }
} else { } else {
$query->where('submitter_id', $user->id); $query->where('submitter_id', $user->id);
if ($request->filled('project_id')) {
$query->where('project_id', $request->project_id);
}
if ($request->filter === 'pending') {
$query->where('status', 'pending');
} elseif ($request->filter === 'resolved') {
$query->whereIn('status', ['resolved', 'closed']);
}
} }
$tickets = $query->latest()->paginate(30)->withQueryString(); $tickets = $query->latest()->paginate(30)->withQueryString();
// Enrich with submitter name
$userIds = $tickets->pluck('submitter_id')->merge($tickets->pluck('assigned_to'))->filter()->unique(); $userIds = $tickets->pluck('submitter_id')->merge($tickets->pluck('assigned_to'))->filter()->unique();
$users = \DB::table('users')->whereIn('id', $userIds)->get(['id', 'name', 'email'])->keyBy('id'); $users = DB::table('users')->whereIn('id', $userIds)->get(['id', 'name', 'email'])->keyBy('id');
$tickets->getCollection()->transform(function ($ticket) use ($users) { $tickets->getCollection()->transform(function ($ticket) use ($users) {
$ticket->submitter = $users[$ticket->submitter_id] ?? null; $ticket->submitter = $users[$ticket->submitter_id] ?? null;
@@ -87,20 +123,74 @@ class TicketController extends Controller
$groups = TicketingGroup::when($isAgent, fn ($q) => $q->whereIn('id', $agentGroupIds))->get(); $groups = TicketingGroup::when($isAgent, fn ($q) => $q->whereIn('id', $agentGroupIds))->get();
$priorities = PriorityLevel::whereNull('group_id') $priorities = PriorityLevel::whereNull('group_id')
->orWhereIn('group_id', $agentGroupIds ?? []) ->orWhereIn('group_id', $agentGroupIds ?: [0])
->orderBy('sort_order') ->orderBy('sort_order')
->get(); ->get();
$projects = TicketingProject::when($isAgent, fn ($q) => $q->whereIn('group_id', $agentGroupIds)) $projects = TicketingProject::when($isAgent, fn ($q) => $q->whereIn('group_id', $agentGroupIds))
->where('status', 'active') ->where('status', 'active')
->get(); ->get();
$projectCounts = (clone $baseQuery)
->select('project_id', DB::raw('count(*) as aggregate'))
->whereNotNull('project_id')
->groupBy('project_id')
->pluck('aggregate', 'project_id');
$projects->transform(function ($project) use ($projectCounts) {
$project->ticket_count = (int) ($projectCounts[$project->id] ?? 0);
return $project;
});
$ticketDetail = null;
$detailAgents = [];
if ($request->filled('detail')) {
$detailQuery = Ticket::with([
'group',
'priority',
'project',
'messages.attachments',
'attachments',
])->whereKey($request->detail);
if ($isAgent) {
$detailQuery->whereIn('group_id', $agentGroupIds);
} else {
$detailQuery->where('submitter_id', $user->id);
}
$dt = $detailQuery->first();
if ($dt) {
$detailUserIds = collect([$dt->submitter_id, $dt->assigned_to])
->merge($dt->messages->pluck('user_id'))
->filter()
->unique();
$detailUsers = DB::table('users')->whereIn('id', $detailUserIds)->get(['id', 'name', 'email'])->keyBy('id');
$dt->submitter = $detailUsers[$dt->submitter_id] ?? null;
$dt->assignee = $dt->assigned_to ? ($detailUsers[$dt->assigned_to] ?? null) : null;
$dt->messages->each(function ($msg) use ($detailUsers) {
$msg->author = $msg->user_id ? ($detailUsers[$msg->user_id] ?? null) : null;
});
$ticketDetail = $dt;
if ($isAgent) {
$agentIds = TicketingAgentAccess::where('group_id', $dt->group_id)->pluck('user_id');
$detailAgents = DB::table('users')->whereIn('id', $agentIds)->get(['id', 'name', 'email']);
}
}
}
return Inertia::render('Ticketing/Index', [ return Inertia::render('Ticketing/Index', [
'tickets' => $tickets, 'tickets' => $tickets,
'groups' => $groups, 'groups' => $groups,
'priorities' => $priorities, 'priorities' => $priorities,
'projects' => $projects, 'projects' => $projects,
'isAgent' => $isAgent, 'isAgent' => $isAgent,
'filters' => $request->only(['group_id', 'status', 'priority_id', 'filter']), 'filters' => $request->only(['group_id', 'status', 'priority_id', 'project_id', 'filter', 'detail']),
'ticketDetail' => $ticketDetail,
'detailAgents' => $detailAgents,
'viewCounts' => $viewCounts,
]); ]);
} }
@@ -154,19 +244,17 @@ class TicketController extends Controller
$ticket->load(['group', 'priority', 'project', 'messages', 'attachments']); $ticket->load(['group', 'priority', 'project', 'messages', 'attachments']);
// Enrich messages with user data
$userIds = $ticket->messages->pluck('user_id')->filter()->unique(); $userIds = $ticket->messages->pluck('user_id')->filter()->unique();
$users = \DB::table('users')->whereIn('id', $userIds)->get(['id', 'name', 'email'])->keyBy('id'); $users = DB::table('users')->whereIn('id', $userIds)->get(['id', 'name', 'email'])->keyBy('id');
$ticket->messages->each(function ($msg) use ($users) { $ticket->messages->each(function ($msg) use ($users) {
$msg->author = $msg->user_id ? ($users[$msg->user_id] ?? null) : null; $msg->author = $msg->user_id ? ($users[$msg->user_id] ?? null) : null;
}); });
// Agents for assignment picker
$agents = []; $agents = [];
if ($isAgent) { if ($isAgent) {
$agentIds = TicketingAgentAccess::where('group_id', $ticket->group_id)->pluck('user_id'); $agentIds = TicketingAgentAccess::where('group_id', $ticket->group_id)->pluck('user_id');
$agents = \DB::table('users')->whereIn('id', $agentIds)->get(['id', 'name', 'email']); $agents = DB::table('users')->whereIn('id', $agentIds)->get(['id', 'name', 'email']);
} }
$priorities = PriorityLevel::where(fn($q) => $q->whereNull('group_id')->orWhere('group_id', $ticket->group_id)) $priorities = PriorityLevel::where(fn($q) => $q->whereNull('group_id')->orWhere('group_id', $ticket->group_id))
@@ -191,7 +279,7 @@ class TicketController extends Controller
$priorities = PriorityLevel::where(fn($q) => $q->whereNull('group_id')->orWhere('group_id', $ticket->group_id)) $priorities = PriorityLevel::where(fn($q) => $q->whereNull('group_id')->orWhere('group_id', $ticket->group_id))
->orderBy('sort_order')->get(); ->orderBy('sort_order')->get();
$agentIds = TicketingAgentAccess::where('group_id', $ticket->group_id)->pluck('user_id'); $agentIds = TicketingAgentAccess::where('group_id', $ticket->group_id)->pluck('user_id');
$agents = \DB::table('users')->whereIn('id', $agentIds)->get(['id', 'name', 'email']); $agents = DB::table('users')->whereIn('id', $agentIds)->get(['id', 'name', 'email']);
$projects = TicketingProject::where('group_id', $ticket->group_id)->get(); $projects = TicketingProject::where('group_id', $ticket->group_id)->get();
return Inertia::render('Ticketing/Edit', [ return Inertia::render('Ticketing/Edit', [
@@ -217,7 +305,6 @@ class TicketController extends Controller
'project_id' => 'nullable|exists:ticketing_projects,id', 'project_id' => 'nullable|exists:ticketing_projects,id',
]; ];
// assigned_to only settable by agents
if ($this->isAgent($ticket->group_id)) { if ($this->isAgent($ticket->group_id)) {
$rules['assigned_to'] = 'nullable|exists:users,id'; $rules['assigned_to'] = 'nullable|exists:users,id';
} }