Improve ticketing settings

src/Http/Controllers/TicketingSettingsController.php

@@ -5,6 +5,7 @@ namespace Dashboard\Ticketing\Http\Controllers;
 use Dashboard\Ticketing\Models\PriorityLevel;
 use Dashboard\Ticketing\Models\TicketingAgentAccess;
 use Dashboard\Ticketing\Models\TicketingGroup;
+use Illuminate\Validation\Rule;
 use Illuminate\Http\Request;
 use Illuminate\Routing\Controller;
 use Illuminate\Support\Facades\Auth;
@@ -212,4 +213,52 @@ class TicketingSettingsController extends Controller
 
         return back()->with('success', 'Priority level created.');
     }
+
+    public function updatePriority(Request $request, PriorityLevel $priority)
+    {
+        $this->requireAgentAccess();
+
+        if ($priority->group_id) {
+            $this->requireManagerAccess($priority->group_id);
+        }
+
+        $validated = $request->validate([
+            'name' => 'required|string|max:100',
+            'color' => 'required|string|regex:/^#[0-9a-fA-F]{6}$/',
+            'description' => 'nullable|string',
+            'sort_order' => 'required|integer|min:0',
+            'group_id' => [
+                'nullable',
+                'exists:ticketing_groups,id',
+                Rule::in([$priority->group_id, null]),
+            ],
+        ]);
+
+        if (!empty($validated['group_id'])) {
+            $this->requireManagerAccess($validated['group_id']);
+        }
+
+        $priority->update($validated);
+
+        return back()->with('success', 'Priority level updated.');
+    }
+
+    public function destroyPriority(PriorityLevel $priority)
+    {
+        $this->requireAgentAccess();
+
+        if ($priority->group_id) {
+            $this->requireManagerAccess($priority->group_id);
+        }
+
+        if ($priority->tickets()->exists()) {
+            return back()->withErrors([
+                'priority' => 'Cannot delete a priority that is in use by tickets.',
+            ]);
+        }
+
+        $priority->delete();
+
+        return back()->with('success', 'Priority level removed.');
+    }
 }

src/routes/ticketing.php

@@ -17,6 +17,8 @@ Route::middleware(['web', 'auth', 'app.access:ticketing'])->prefix('app/ticketin
     Route::post('/settings/agents', [TicketingSettingsController::class, 'storeAgent'])->name('settings.agents.store');
     Route::delete('/settings/agents/{access}', [TicketingSettingsController::class, 'destroyAgent'])->name('settings.agents.destroy');
     Route::post('/settings/priorities', [TicketingSettingsController::class, 'storePriority'])->name('settings.priorities.store');
+    Route::put('/settings/priorities/{priority}', [TicketingSettingsController::class, 'updatePriority'])->name('settings.priorities.update');
+    Route::delete('/settings/priorities/{priority}', [TicketingSettingsController::class, 'destroyPriority'])->name('settings.priorities.destroy');
 
     // Ticket routes
     Route::get('/', [TicketController::class, 'index'])->name('index');