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feat: full dashboard-ticketing scaffold with data model, controllers, Vue pages

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This commit is contained in:
Joel Wedemire
2026-04-08 17:10:30 -07:00
parent 81d0d54f50
commit 391699220f
33 changed files with 1947 additions and 719 deletions
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25
database/migrations/2026_04_08_000001_create_ticketing_groups_table.php Normal file
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<?php
use Illuminate\Database\Migrations\Migration;
use Illuminate\Database\Schema\Blueprint;
use Illuminate\Support\Facades\Schema;
return new class extends Migration
{
public function up(): void
{
Schema::create('ticketing_groups', function (Blueprint $table) {
$table->id();
$table->string('name');
$table->string('email_address')->nullable();
$table->string('color', 7)->default('#6366f1'); // #hex
$table->string('prefix', 10); // e.g. "IT"
$table->timestamps();
});
}
public function down(): void
{
Schema::dropIfExists('ticketing_groups');
}
};

28
database/migrations/2026_04_08_000001_create_tickets_table.php
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<?php
use Illuminate\Database\Migrations\Migration;
use Illuminate\Database\Schema\Blueprint;
use Illuminate\Support\Facades\Schema;
return new class extends Migration
{
public function up(): void
{
Schema::create('tickets', function (Blueprint $table) {
$table->id();
$table->foreignId('user_id')->constrained()->cascadeOnDelete();
$table->foreignId('assigned_to')->nullable()->constrained('users')->nullOnDelete();
$table->string('title');
$table->text('description');
$table->enum('category', ['IT', 'Facilities', 'HR', 'Other'])->default('Other');
$table->enum('priority', ['low', 'medium', 'high', 'urgent'])->default('medium');
$table->enum('status', ['open', 'in_progress', 'resolved', 'closed'])->default('open');
$table->timestamps();
});
}
public function down(): void
{
Schema::dropIfExists('tickets');
}
};

25
database/migrations/2026_04_08_000002_create_ticket_comments_table.php
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<?php
use Illuminate\Database\Migrations\Migration;
use Illuminate\Database\Schema\Blueprint;
use Illuminate\Support\Facades\Schema;
return new class extends Migration
{
public function up(): void
{
Schema::create('ticket_comments', function (Blueprint $table) {
$table->id();
$table->foreignId('ticket_id')->constrained()->cascadeOnDelete();
$table->foreignId('user_id')->constrained()->cascadeOnDelete();
$table->text('body');
$table->boolean('is_internal')->default(false);
$table->timestamps();
});
}
public function down(): void
{
Schema::dropIfExists('ticket_comments');
}
};

26
database/migrations/2026_04_08_000002_create_ticketing_priority_levels_table.php Normal file
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<?php
use Illuminate\Database\Migrations\Migration;
use Illuminate\Database\Schema\Blueprint;
use Illuminate\Support\Facades\Schema;
return new class extends Migration
{
public function up(): void
{
Schema::create('ticketing_priority_levels', function (Blueprint $table) {
$table->id();
$table->foreignId('group_id')->nullable()->constrained('ticketing_groups')->nullOnDelete();
$table->string('name');
$table->string('color', 7)->default('#6b7280');
$table->text('description')->nullable();
$table->unsignedSmallInteger('sort_order')->default(0);
$table->timestamps();
});
}
public function down(): void
{
Schema::dropIfExists('ticketing_priority_levels');
}
};

26
database/migrations/2026_04_08_000003_create_ticketing_projects_table.php Normal file
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<?php
use Illuminate\Database\Migrations\Migration;
use Illuminate\Database\Schema\Blueprint;
use Illuminate\Support\Facades\Schema;
return new class extends Migration
{
public function up(): void
{
Schema::create('ticketing_projects', function (Blueprint $table) {
$table->id();
$table->foreignId('group_id')->constrained('ticketing_groups')->cascadeOnDelete();
$table->string('name');
$table->text('description')->nullable();
$table->enum('status', ['active', 'completed', 'archived'])->default('active');
$table->unsignedBigInteger('created_by');
$table->timestamps();
});
}
public function down(): void
{
Schema::dropIfExists('ticketing_projects');
}
};

31
database/migrations/2026_04_08_000004_create_tickets_table.php Normal file
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<?php
use Illuminate\Database\Migrations\Migration;
use Illuminate\Database\Schema\Blueprint;
use Illuminate\Support\Facades\Schema;
return new class extends Migration
{
public function up(): void
{
Schema::create('tickets', function (Blueprint $table) {
$table->id();
$table->string('number')->unique(); // e.g. "IT-0042"
$table->foreignId('group_id')->constrained('ticketing_groups');
$table->unsignedBigInteger('submitter_id');
$table->unsignedBigInteger('assigned_to')->nullable();
$table->foreignId('project_id')->nullable()->constrained('ticketing_projects')->nullOnDelete();
$table->string('title');
$table->text('description');
$table->enum('status', ['open', 'in_progress', 'pending', 'resolved', 'closed'])->default('open');
$table->foreignId('priority_id')->nullable()->constrained('ticketing_priority_levels')->nullOnDelete();
$table->date('due_date')->nullable();
$table->timestamps();
});
}
public function down(): void
{
Schema::dropIfExists('tickets');
}
};

28
database/migrations/2026_04_08_000005_create_ticket_messages_table.php Normal file
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<?php
use Illuminate\Database\Migrations\Migration;
use Illuminate\Database\Schema\Blueprint;
use Illuminate\Support\Facades\Schema;
return new class extends Migration
{
public function up(): void
{
Schema::create('ticket_messages', function (Blueprint $table) {
$table->id();
$table->foreignId('ticket_id')->constrained('tickets')->cascadeOnDelete();
$table->unsignedBigInteger('user_id')->nullable();
$table->string('author_email')->nullable();
$table->text('body');
$table->boolean('is_internal')->default(false);
$table->enum('source', ['web', 'email'])->default('web');
$table->string('email_message_id')->nullable();
$table->timestamps();
});
}
public function down(): void
{
Schema::dropIfExists('ticket_messages');
}
};

27
database/migrations/2026_04_08_000006_create_ticket_attachments_table.php Normal file
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<?php
use Illuminate\Database\Migrations\Migration;
use Illuminate\Database\Schema\Blueprint;
use Illuminate\Support\Facades\Schema;
return new class extends Migration
{
public function up(): void
{
Schema::create('ticket_attachments', function (Blueprint $table) {
$table->id();
$table->foreignId('ticket_id')->constrained('tickets')->cascadeOnDelete();
$table->foreignId('message_id')->nullable()->constrained('ticket_messages')->nullOnDelete();
$table->string('filename');
$table->string('path');
$table->string('mime_type');
$table->unsignedBigInteger('size');
$table->timestamps();
});
}
public function down(): void
{
Schema::dropIfExists('ticket_attachments');
}
};

26
database/migrations/2026_04_08_000007_create_ticketing_agent_access_table.php Normal file
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<?php
use Illuminate\Database\Migrations\Migration;
use Illuminate\Database\Schema\Blueprint;
use Illuminate\Support\Facades\Schema;
return new class extends Migration
{
public function up(): void
{
Schema::create('ticketing_agent_access', function (Blueprint $table) {
$table->id();
$table->unsignedBigInteger('user_id');
$table->foreignId('group_id')->constrained('ticketing_groups')->cascadeOnDelete();
$table->enum('role', ['agent', 'manager'])->default('agent');
$table->timestamps();
$table->unique(['user_id', 'group_id']);
});
}
public function down(): void
{
Schema::dropIfExists('ticketing_agent_access');
}
};

26
database/migrations/2026_04_08_000008_create_ticketing_email_connections_table.php Normal file
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<?php
use Illuminate\Database\Migrations\Migration;
use Illuminate\Database\Schema\Blueprint;
use Illuminate\Support\Facades\Schema;
return new class extends Migration
{
public function up(): void
{
Schema::create('ticketing_email_connections', function (Blueprint $table) {
$table->id();
$table->foreignId('group_id')->constrained('ticketing_groups')->cascadeOnDelete();
$table->enum('type', ['gmail', 'imap'])->default('imap');
$table->json('config'); // credentials
$table->timestamp('last_polled_at')->nullable();
$table->boolean('active')->default(true);
$table->timestamps();
});
}
public function down(): void
{
Schema::dropIfExists('ticketing_email_connections');
}
};